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Customer Service Manager

Location:
United States
Posted:
January 31, 2015

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Resume:

Sara Robison

**** ***** *** *

Duluth, MN *****

218-***-****

acn37u@r.postjobfree.com

Professional Qualifications

. Proven efficient, dependable and loyal.

. Type 70+ wpm / strong computer skills

. Cultural competency and ability to work with diverse groups.

. Able to quickly learn new skills

Experience

Kahala Restaurants (Cold Stone Creamery) Aug 2014 - Dec 2014

. Store Manager

. Schedule staff members

. Inventory control

. Cake building/decorating, ice cream production

. Provide training, coaching and discipline for employees

. Project sales for coming week, exceed sales goals

. Customer Service

. Payroll review

Kelly Services-Kitchi Gammi Club July 2014 - Aug 2014

. Assistant Event Coordinator (6 week Contract)

. Create event sheets for all staff, including menu, timeline and

other event specifics

. Schedule staff for event needs

. Streamline processes to make a more efficient department

. Create estimates for customer events

VOLT-Rockwell Automation IPS January 2014 - June 2014

. Project Administrator (contract)

. Support engineers and other IPS offices

. Complete invoices and delivery information for AP needs

. Procure parts for engineers and follow through on tracking

. Utilize software: SAP, Field Glass

. Charge employee time to customer projects

Glen Avon College Outreach November 2013 - Present

. Event Coordinator (volunteer)

. Plan study event for college students from start to finish

. Track budget, complete books after event

. Track students that attend for meals/studying

. Schedule volunteer shifts to keep location open

. Plan meals for students, create food budget and stick to it

. Advertise for event

. Hire interns to complete tasks

Dr Pepper Snapple Group (DPSG) January 2012 - October 2013

. Administrative Assistant

. Become familiar with products and take orders for customers

. Become familiar and implement SOX compliances to ensure we pass

audits

. General administrative tasks: answer phones, balance deposits,

run the office, keep organized

. Help employees with HR issues, complete new hire orientation and

paperwork, organize safety meetings

. Verify invoices for AR/AP needs

. Utilize the following software: Salient, RoadNet, Route Manager,

SAP

. Schedule employees per week and per day stops

. Coordinate delivery routes based on order demands

Center Against Sexual and Domestic Abuse (CASDA) April 2010 - December 2011

. Shelter House Manager (October 2010 - December 2011)

In addition to Fill-In duties:

. Conduct house meetings with all residents

. Utilize ALICE software

. Keep inventory of groceries and supplies, ordering and shopping

when needed

. Keep monthly stats in order to retain food bank privileges

. Fill-In-Advocate (June 2010 - September 2010)

. Answer crisis calls

. Ensure house rules are followed

. Intake of residents

. Handle any and all resident issues

. Volunteer (April 2010 - December 2011)

. Hospital advocacy for victims

. Assist with art therapy group weekly

. Assist with events - talking about services, making referrals

and handing out literature

Sterling Inc (Jared the Galleria of Jewelry) December 2007 - September 2009

. Polisher/Clerical

. Engrave, Polish, Clean, Rhodium dip jewelry

. Clerical tasks: Answer phones, ship merchandise, receive

shipments, organize

. Organize orders by when they must be done and shipped



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