JULIUS TOWNSEND

***** ******** *****,

Chino Hills CA 91709

Home: 909-***-**** -

acn37m@r.postjobfree.com

Summary

Result Oriented

Client focused

Training & Development

Excellent customer service skills

Communicate effectively, oral & written

Excellent problem solving skills

Organizational skills

Computer literate

Flexible and resourceful team player

Key account relationship management

Accomplishments

Managed a successful sales team of 24 members who consistently exceeded

sales goals by 15% each month.

Devised a successful recruiting plan which resulted in 20 new employees in

3-months. Great ability to recognize people's skills and abilities,

Excellent teaching and training abilities for new recruits

Experience

Outside Sales Representative

April 2014 to Current

DMR Communications - Tustin, CA

Generated new business through outside sales activities such as cold

calls, prospecting, telemarketing, territory

planning and relationship building.

Conducted sales presentations demonstrating DMR Communications

products and solutions in order to meet

each customer's telecommunications needs.

Developed and implemented an effective sales plan, using a

consultative sales strategy to effectively communicate

DMR Communications value proposition to prospective customers.

Provided on-site training to customers.

Met monthly sales objectives.

Account Executive

May 2013 to November 2013

PacificBanc Mortgage, Costa Mesa

Building and maintaining productive relationship with mortgage broker

accounts.

Provide world class client service to broker clients.

Monitor performance of accounts and pipeline.

Possess a strong ethic and a positive attitude.

Outside Sales Representative

October 2011 to August 2012

ADT Security Services - Anaheim, CA

Sold reactivation services and upgraded products within assigned

territory to customers who had a previously

discontinued ADT system.

Increased sales by 12% in 9-months

Identified prospects utilizing creative lead generating technique

using the IPAD and smartphone.

Made sales presentation using the IPAD identifying positive features

and advantages of ADT products and

services over those of the competition.

Adhered to ADT policies, procedures, products, programs and services.

Maintained customer retention by affirming customer satisfaction after

the completion of both 6 and 12 months of

service, and generated referrals.

Account Executive and Loan officer

November 2008 to June 2011

Got Mortgage - Fountain Valley, CA

Evaluated, authorized, or recommended approval of commercial, or real

estate loans.

Collected and analyzed customer information and documentation

regarding income, assets, and credit

information.

Priced out and selected the best mortgage product for clients'

situations.

Advised customers regarding their mortgage options for their purchase

or refinance.

Currently hold a CA real estate sales license.

Assistant Branch Manager

January 1997 to October 2008

Bristol Home Loans - Covina, CA

Managed the Operations of the Lending Staff and assured high levels of

service and performance.

Supervised the daily processing activities of assigned staff.

Ensure that all functions, including set-up, file validations, doc

prep and other tasks, were completed to company

standards and within company timing requirements.

Re-assigned tasks and/or files as necessary to meet closing

expectations.

Ensured that all assigned staff was trained to company standards.

Interviewed and hired new employees as necessary according to

department and company standards.

Organized training meetings and conferences for those hired

Completed annual performance reviews for assigned staff according to

corporate guidelines and deadlines.

Provided counseling to employees during the year when performance or

behavior was below standards.

Established and controlled branch budget and production and income

goals within the company's guidelines.

Resolved issues with respect to underwriting decisions, pricing and

loan conditions with clients.

Account Executive

February 1992 to December 1996

Concept Business Connections - Irwindale, CA

Prospected, qualified and presented cost-effective digital phone

systems to "C" level Fortune 5000 management

in the Inland Empire.

Grew a new territory from zero to $150,000 in total revenue; a 65%

market share growth over three years.

Drove high volume of continuous service upgrades and employed

innovative sales strategies followed by strong

negotiating tactics to exceed company objectives.

Electronic Technician

January 1988 to February 1992

Lifecare - Stanton, CA

Assembled, repaired and calibrated respirators and ventilators, cpap,

and nebulizers.

Ensured accurate settings of equipment per Respiratory Therapist's

instructions.

Made service calls to patient's homes, hospitals, doctor offices, and

hospice care.

Education

Bachelor's Degree : Management and Human Resources

California State University - Pomona

Management and Human Resources

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