Carmen L.Thompson

**** **** ******

Riverdale, MD 20737

407-***-****-Mobile

acn36h@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

High Volume Inbound/Outbound Call Center utilizing Sales Force Systems

Project Assistant/Financial Reporting, Microsoft Project

Detail Oriented, Quick Learner, Team Player

Proficient in Microsoft Office

Administrative Experience

Excellent Client Service Skills

PROFESSIONAL EXPERIENCE:

2011 – 2014 Orange Lake Resorts, Orlando, FL

Call Transfer Agent/Customer Care/Administration

● Inbound Call Transfer Agent providing quality vacation packages to guest of InterContinental

Hotel Group.

● Establishing customer relations by assisting guests with booking, planning and facilitating their

vacation.

● Successfully exceeding in individual sales and marketing goals for performance measurement.

● Generated over $1.5 Million in timeshare sales.

● Provided guest with administrative assistance utilizing Microsoft Office programs and Outlook.

2010 – 2010 Kaplan University, Orlando, FL

Admissions Advisor

● Contacted potential students who requested information in regards to continuing their education at

a college level.

● Provided student with facts about Kaplan University and answered any questions.

● Connected and discovered information about the student to assist and guide in the selection of a

degree program.

● Developed a working relationship with the student during the entire enrollment process.

● Communicated with the student throughout their educational experience at Kaplan University.

2008 - 2010 Hilton Grand Vacations. Orlando, FL

Vacation Advisor/Owner Program

● As an Outbound Vacation Sales Advisor sold vacation packages to qualified families over the

phone with the requirement that the families attend a Vacation Ownership presentation.

● As the Vacation Advisor for Owner Programs, sold vacation packages to owners who are required

to attend the owner presentation for potential ownership upgrade.

● Successfully maintained and exceeded individual sales and marketing goals for performance

measurement.

2006 – 2008 Successful Systems, Inc. /Global Care, Orlando, FL

Supported Living Coach/Support Employment/NRSS

● As a Support Living Coach, provided all facets of supported living to clients who are striving to

become independent managing finances and assisted clients with administrative responsibilities

involving their disability benefits.

● As a Support Employment Coach, responsibilities included finding employment for clients,

assisted them in aspects of interviewing and supporting them at their place of employment.

● As a NRSS, responsibilities included providing clients with education and social activities.

2005 - 2006 TEK Systems - Temporary, Orlando, FL

Project Coordinator- Sun Trust Bank

● Received all incoming calls for the ATM Implementation Group from the software/hardware

installers.

● Prepared notification to the Technical Help Center to announce daily installations.

● Worked closely with field managers to track, followed-up and report on pre and post installation

issues of the ATM machines to ensure a positive resolution.

● Prepare meeting materials and distribute to attendees in advance of daily status meeting.

● Generated reports of completion results of daily installations to the Network Operations Center.

● Tracked and reported detailed information regarding delays on installation of the ATM site to

upper management on a monthly basis.

● Run various project management reports for Team Lead and Project Manager.

● Entered data from completion forms received from software/hardware installers.

● Reviewed weekly schedule of ATM site installations with vendor.

2003 - 2005 Temporary Employment / Various Agencies: New York, NY

● Worked as paralegal supporting a family court judge and various litigation law firms.

1987 - 2002 AT&T Solutions /Merrill Lynch Life Cycle Team-Y2K, New York, NY

Senior Project Assistant/Human Resource Assistant

● Managed all daily administrative duties for the Division Manager of Technical Operations and

supported department members as requested.

● Scheduled appointments, made travel plans, arranged meetings, and prepared required materials.

● Attended weekly scheduled meetings to record and report status updates on Y2K and Network

Operations Center Security upgrades.

● Prepared and maintained work processing, spreadsheets, data bases, and/or other software files

and information.

● On-site Human Resource contact for AT&T Solutions at client site.

● Experienced working at a secured facility which required issuing of personnel badges and various

clearances authorizations.

● Organized and accompanied clients, guests to off-site functions and special events.

● Performed all other position related duties as assigned or requested.

EDUCATION/CERTIFICATIONS:

Fairmont State College, Fairmont, WV - Associate Degree, General Business

Queens College, Flushing, NY - Accelerated Paralegal Certification

Florida Real Estate Pre-certification

References Available Upon Request

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