Amanda L Thorsby

*** ******** **. *****, ** ***** 716-***-****

acn35l@r.postjobfree.com

Office Manager

Career Profile

Administrative manager of daily office operations to ensure efficient, functional

running of facility. Invested in employers’ success as much as personal career

growth.

Key Skills

Multi-tasking Time management Customer management

Conflict resolution Communication skills Integrity

Work History

Farzana Habib, MD Ob/Gyn Lockport, NY 1/2013-9/2014

Medical Office Manager

• Provided excellent customer service in medical office and ensured all

patients were well attended

• Maintained and operated electronic health records on Practice Made

Perfect software

• Managed client reception and client services coordination

• Managed facility procedures related to insurance and billing. Solved

patient queries regarding their insurance

• Performed and demonstrated medical procedures including first aid,

urinalysis and phlebotomy services

Inspired Romance Lockport, NY 3/2007-12/2011

Owner/CEO

• Provided outstanding customer service while building a loyal customer

base

• Analyzed market trends and statistics to determine potential of growth

• Recruited and trained a sales team to meet and exceed sales goals

• Proficiency in Microsoft Word, Excel and Publisher and Adobe Photoshop

• Established and maintained business relationships with wholesalers and

other industry professionals

Western New York Urology Associates Williamsville, NY 4/2005-2/2007

Medical Assistant

• Obtained pertinent medical history and patient assessments

• Assisted healthcare providers in procedures and treatments

• Performed and demonstrated medical procedures including urinalysis,

post-void residuals and phlebotomy services

Opportunities Unlimited of Niagara Niagara County 5/2003-4/2005

Site Supervisor

• Managed finances for each consumer within the residence

• Developed plans of service for each consumer to include behavioral

issues, daily living skills and personal goals

• Provided training and in-services to staff members and new hires to meet

program and New York State guidelines

• Ensured timely filing of reports to comply with NYS OMRDD requirements

• Ensured all medical aspects were being met adequately

Residential Program Specialist

• Implemented plans of care tailored to each consumer to enrich their lives

and gain independence within the community

• Provided feedback on effectiveness to behavioral plans of care

• Ensured timely filing of reports to comply with NYS OMRDD requirements

Eastern Niagara Hospital Newfane, NY 11/2000-4/2003

Nurses Aid

• Ensured adequate patient care in Emergency Room and Labor and

Delivery departments

• Assisted medical providers with medical procedures and treatments

• Monitored newborns in the mother/baby unit and completed newborn

screenings to comply with New York State guidelines

Education

• 1999-2001 Niagara Orleans BOCES Licensed Practical Nursing Program.

Certificate awarded 6/2001

• 1997-2001 Wilson Central School majored in sciences. Diploma awarded

6/2001

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