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Customer Service Home Health

Location:
Minneapolis, MN
Posted:
January 31, 2015

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Resume:

BETTY PENDA KANE

*** ******** ******, ***** ****, MN 55104

Cell Phone: 651-***-**** E mail: acn35d@r.postjobfree.com

Objectives

To provide needed services that allowed female seniors to stay in their home.

Experience

Personal Care Aide/Home Health Aide –

Time Period: 3/2013 to 1/2014

Home Instead Senior Care 2480 White Bear Avenue, Saint Paul, MN 55109

Follow the assignment sheet/service plan performing only tasks that were assigned

• Assisted with activities of daily living such bathing, grooming, toileting and elimination, and adequate

nutritional intake.

• Assisted with ambulation, transfers and/or range of motion exercises.

• Maintained a clean, safe and healthy environment for client.

• Assisted client with incidental activities of daily living such as shopping, meal preparation,

socialization activities, homemaking and medication reminders.

• Utilized basic infection control measures such as hand washing and personal protective equipment

(PPE) appropriate to the task and assignment.

• Recognized and documented changes in client condition and safety and report to supervisor when

necessary.

• Organized self to carry out visits/shifts and tasks.

• Attended mandatory in-services.

• Provided requested documents to keep my employee file current.

• Document observations, activities and service provided in an accurate, complete and timely manner.

• Completes other assignments as requested and assigned.

Skills

• Good listening, verbal and written skills.

• Ability to problem solve

Education

• St Cloud State University

Master of Science in Gerontology

• 1997

Objectives

• To provide vendors of the State of Minnesota help in using the statewide computer system

• To process documents in a timely and accurate manner.

Experience

Temporary Customer Service Specialist/ Vendor File Maintenance –

Time Period: Various short periods from 8/2011-6/2014

State of Minnesota – Minnesota Management Budget 658 Cedar Street, Suite 400, Saint Paul,

MN 55155

Skills

• Good listening, verbal and written skills

• Ability to problem solve

• Ability to use Microsoft – Outlook, Excel, Access, and Word

References provided by request.

Retired from the State of Minnesota – Minnesota Management Budget 658 Cedar Street, Suite 400,

Saint Paul, MN 55155 on 6/29/2011 after working 36+ years as Management Analysts



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