**** ****** ****, ******, ***** *****

Cell Number: 469-***-****

acn35b@r.postjobfree.com

Eloisa Ortiz Marin

Objective

I’m a motivated, personable, business professional with multiple talents and a successful

track record.I have a talent for quickly mastering technology. I’m diplomatic and tactful

with professionals and non professionals at all levels and posses strong skills in time

management, prioritizing tasks, meeting deadlines, training, maintain a large port of

escalations, meet SLA's, meet deadlines, detailed, fast paced, deep dives on escalations

and modifications, collect financial documents, monitor files.

Experience

FULL TIME NATIONSTAR/SOLUTIONSTAR MORTGAGE,

LEWISVILLE, TEXAS

03/2013 - PRESENT MORTGAGE TAX SPECIALIST

Tax Specialist is a crucial role responsible for timely tracking, researching and payment

of taxes on loans serviced by Nationstar, Inc. In this role, I research tax amounts and pay

delinquent taxes and/or tax sale redemptions. On a daily basis I will balance and prepare

work packages in accordance with Nationstar policies. I will be challenged to set up and

inactivate default timelines as well as to communicate with federal, state and local tax

authorities to resolve issues. I have strong attention to detail, tenancity for solving

detailed issues, provide good judgment in decision making, good written and

communication skills, strong customer service and analytical skills, Intermediate

computer skills-ability to create/update documents and spreadsheets using basic formulas

and formatting, navigating between multiple systems and programs. I conduct physical

research of data requiring the exercise of judgment and discretion. Position conducts

research of property tax such as processing tax payments, researching complex tax issues,

searching and investigating information contained in multiple systems, and obtaining tax

amounts from various taxing authorities via phone, websites and internal systems.

Responsible for meeting Nationstar's expectations and internal production and quality

benchmarks, billing, invoices and account information corrections.

FULL TIME WINDSPAN MORTGAGE, PLANO TEXAS

5/2012 - 10/12 MORTGAGE LOAN PROCESSOR

Loan Processor is to ensure the timely and accurate packaging of all loans originated by

our loan officers. Responsibilities include: Gather information and take each file from

pre-approval to closing. Input proper loan information into the system for processing.

Responsible for ensuring that all loan documentation is complete accurate verified and

complies with company policy. Verify loan documents including income credit appraisal

and title insurance ultimately preparing application for submittal to underwriting. Review

file documentation and make sure all items needed are requested. Order and coordinate

loan documents. Meet crucial deadlines requested. Perform any additional

duties/activities assigned by management.Complete Regution and Compliance testing for

mortgage

3/2008- 5/2010 NOV1 FORT WORTH, TEXAS

FULL-TIME Collector 1

Responsibility for Contacting customers via outbound/inbound phone calls and other

means of communication to secure balance of debt by negotiating payment terms and

methods. Record and update full and complete account information to aid in account

resolution. Responsible for documenting all collection calls, conversations, notes, emails

and actions taken to to collect debts and resolve disputes and discrepancies.

5/2001 3/2008 THE ONIN GROUP DALLAS, TEXAS

FULL-TIME Collection/ Credit Clerk

Responsible for Reviews initiates of delinquent assigned accounts and initiates collection

action by contacting each account according to due date. Responsible for documenting all

collection calls, conversations, notes, emails and actions taken to to collect debts and

resolve disputes and discrepancies. Researches, disputed account balances. Corrects any

errors, including misapplied payments, notifies appropriate personnel regarding disputes

and follow-up for resolution in a timely manner.

10/1998 - 5/2001 Candlewood Suites Dallas, Texas

FULL-TIME Front desk CSR

Make sure the cupboard is always stock, front desk answer in coming calls and checking

in guest in and out make sure the guest if always happy. Assists our guests efficiently,

courteously and professionally in all. Desk related functions to maintain a high standard

of service and hospitality at all times.

Education 5/1989 SUNSET HIGH SCHOOL DALLAS, TEXAS

High School or equivalent: DIPLOMA

Skills

Data Entry, 10-key by touch, Typing 40 wpm, Windows 2004 & 2005,

MS Word, Power Point, Word Perfect, Access, Publisher, Lotus, 9 years

of Computer Knowledge, 9 years of Customer Service, Cashier,

Packing, Filing, Excel, I-portal, Lamp, LMA, DLG, CRM Tool, Home Saver, Urban,

Stewart, Gators system, National Taxnet, Chrix, Netronline, Google, Taxnet USA, Black

Knight Financial Services, Pre-foreclosure knowledge

Contact this candidate