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Customer Service Manager

Location:
Stockbridge, GA
Posted:
January 31, 2015

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Resume:

George Renzi

. Cell 770-***-**** . E-mail acn355@r.postjobfree.com . Location Atlanta,

GA . Web www.georgerenzi.com .

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SUMMARY IT business professional with over 16 years experience managing

cross-functional project teams of varying sizes, while

utilizing agile lean manufacturing tools and performance

management-based philosophies to motivate team members. An

energetic self-starter with excellent analytical skills that

allow for concise gathering, defining, and documenting of

business requirements who thrives on providing world-class

deliverables and results.

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PROJECTS Project Mango e-commerce website

. Served as business analyst and project team lead who met

with clients to analyze, define and document business

requirements of a local small business.

. Created project charter, work breakdown structure (WBS),

consulting playbook, and user manual.

. Re-branded company for e-commerce positioning in

marketplace.

. Implemented Search Engine Optimization (SEO) techniques into

code.

. .NET MVC, C#, HTML5, CSS3, bootstrap, SQL, & JQuery

framework.

. Visual Studio, SQL Server, Azure, GitHub, and dropbox team

resources.

Employee work calendar using SaaS tool salesforce.com CRM platform

. Basic business analysis and beta release of a SaaS program.

. Documented, analyzed, defined and conceptualized business

requirements for a local small business and created an

employee work schedule calendar on salesforce.com CRM

framework.

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SKILLS Professional Highlights

. User representative on technology steering committees to identify

business requirements, process needs and improve proprietary software.

. Facilitated lean events to improve production processes with

techniques such as Waste ID, Root Cause Analysis, SMED, and

Brainstorming.

. Achieved 99.5% quality and customer service to end users. Exceeding

the 95% goal set by corporate.

. Successfully managed numerous cross-functional teams that have

historically been respected amongst upper management for their best-

practice approach to completing projects within scope and on budget.

. Consistently led the corporation in lean inventory and minimal

material's aging. Keeping days on hand inventory below the 45 day

corporate target.

. Utilized lean-manufacturing techniques to reduce machine changeovers

by 40%, increasing overall production by 20% annually. Increasing

sales revenues by $800,000 annually.

. Reduced raw inventory levels by 20%, saving the facility $750,000

annually.

. Proven safety record. Achieved 1100 days without a lost-time incident

2000-2002 while managing the Wildwood, Florida facility, then followed

up with 2190 days without a lost-time incident while managing the

Processing Department in the McDonough facility.

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EXPERIENCE Worthington Industries / Dietrich Metal Framing - MRP Manager

. Analyzed sales trends and adjusts inventory needs to meet

demands.

. Advised Steel Purchasing group on future material needs.

. Responsible for $8 million dollars in raw materials

inventory.

Dietrich Industries - Plant Manager

. Created lean production processes for new business venture,

which allowed for low labor overhead and maximum profits.

. Formulated production process to accommodate technological

changes for new business unit.

. Established start-up of multi-million dollar production

facility.

Dietrich Industries - Assistant Plant Manager

. Facilitated OSHA compliance and corporate safety programs

. Proven safety record. Achieved 1100 days without a lost-time

incident 2000-2002 while managing the Wildwood, Florida

facility.

. Improved employee productivity by 20% by implementing

"golden rule" philosophies.

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EDUCATION Master of Internet Technology

University of Georgia, Terry College of Business, Athens, GA

Expected graduation May 2015

Bachelor of Business Administration in Business Management with a

concentration in Finance and Information Systems

Kent State University, Kent, OH

MS Office Suite 365, MS Visual Studio 2013, MS SQL Server 2014,

MS Azure

HTML5, CSS3, bootstrap, JavaScript, JQuery

MySQL Workbench, Eclipse Kepler, Violet, Bizagi Process Model,

Balsamiq

Management Development Program Training - Worthington

Industries

Lean Academy - Worthington Industries Center of Excellence

Primary Leadership Development Course (PLDC) - US Army

. Cell 770-***-**** . E-mail acn355@r.postjobfree.com . Location Atlanta,

GA . Web www.georgerenzi.com .



Contact this candidate