May Alkhudari

*** ***** ***** **.

Lewisville, TX 75067

(214) 883 - 3672

acn34v@r.postjobfree.com

SUMMARY:

Professional Profile

Over fifteen years experience in the areas of Project Management, Business

Analysis, Systems Analysis and Design in Mortgage, telecommunication,

health care, energy and retail industries. Assisted many clients in using

technology to develop and implement effective business solutions.

Expert in creating and implementing organizational technology strategy,

enterprise planning, and governance at departments and PMO levels. Have an

exceptional ability to rapidly learn and understand a business and

technology environment, and then identify opportunities for business value

improvements. Outstanding at effective communication at all levels

including customers, vendors, senior management, and technical staff

Extensive experience with many Project Management Methodologies to drive

projects to a successful completion. Exceptionally rare combination of

technical knowledge, management skill, and professional presentation

Project Management:

. Experienced in the System Development Life Cycle (SDLC)

. Implemented several projects for different clients using UML, Xtreme

Programming (XP), and Rapid Application Development methodology (RAD

Frame)

. Experienced in client relationship management, team building,

mentoring and business development.

. Used all MS office products to support project management activities,

including MS project plan, World, Excel, Access, PowerPoint, Visio and

outlook

. Program and Project Management over large complex development and

integration efforts.

. Application architecture and portfolio management in homogenous

technology environments.

. Identifying and leveraging metrics to provide clear intelligence to

improve business performance.

. Leading Project-Planning, Project-Definition, Design, Testing, Quality-

Assurance, System-Documentation and User-Training processes that

impact single and/or multiple systems

. Influencing final decisions that have a direct and moderate to

significant impact on Information Systems within assigned department,

work-group and/or business-unit.

. Developing detailed project documentation for projects using the

System Development Life Cycle -SDLC

Business Analyst / Consulting:

. Focused on strategic matters on a more or less continuous basis in the

modern business world, advising senior management on suitable

policies, and the effects of policy decisions.

. Participated in Requirement gathering sessions (RGS), High Level

Design and Prepared Detail Design Document and Joint Application

Design ( JAD)

. Interfaced with development teams to ensure system is built according

to requirements.

. Analyze and translated high-level business requirements into detailed

software requirements and specifications.

. UML methodology experience to create common framework for all

application systems.

. Business Process Analysis and Business Process Flow Improvements

experience.

. Facilitated change management working sessions; partnered with senior

leaders to identify impacts to their functions and to assess

organizational change readiness.

. Recognize and document "excellent" requirements.

. Verify that requirements are testable and generate testing objectives.

. Participated in writing Test Plans using requirements and

specification documents.

. Wrote Manual Test Cases and Test Checklists.

. Performed Manual Testing using Test Cases and Test Checklists.

. Used Test Director, DDTS, PVCS and CMIS Web for tracking and reporting

defects.

. Participated in CMM discussions.

. Proficient in Manual (black box) and Automated testing

. Involved in Requirement Analysis, Test Planning, and Manual/Automated

Testing.

. Managed Software builds and release management process. Managed

Testing group in developing test cases/plans and coordinating bug

fixing efforts with the development team /configuration team.

Communicating with Management to provide status and alert any critical

bugs or showstoppers. Advising the status of build in applying

code/patch to production code.

. Can perform well both independently and as a team player.

EDUCATION:

Master of Business Administration (MBA), Information Technology

concentration,

(August, 2005) University of Dallas, Texas.

MBA Relevant courses

. Strategic Management

. Project Managment

. Operation Management

. Financial Management

. Process Mapping & Management

. Cost Accounting

. Software Engineer

. Database Management system

B.S. Chemical Engineer. (Jan 1998). Jordan University of Science and

Technology (J.U.S.T)

PROJECT EXPERIENCE:

Fannie Mae Inc. (March 2014 - Present)

Role: Real Estate Asset Management (REAM) - Fulfillment / Executive level

. Manage projects related to Invoice Module to improve vendor validation

process & expenses auto-approval process for REO properties for FNMA

. Coordinate strategic execution and direct operations related to Invoice

module, vendor validation & expense approvals by establishing gathering

related data and monitor metrics.

. Operate with considerable latitude in performing highly complex duties

related to overseeing and managing the business activities supporting

business Initiatives.

. Lead activities related to analyzing business issues and future needs to

identify projects that support the strategic plan, achieve business goals

and objectives, and improve or streamline functions.

. Formulate goals, identify key stakeholders, and manage relationships.

Resolve concerns on highly significant matters. Manage stakeholders and

steering committee meetings.

. Develop business processes to manage projects. Align with other projects.

Track, monitor, and report activities. Analyze results. Present insights

and best practices.

. Manage project reviews to assess overall project effectiveness. Ensure

consistent methodology and alignment with business unit priorities.

Advise management of significant findings.

. Develop, monitor, and review project budgets. Verify expenditures vs.

actual. Explain variances.

. Prepare and deliver status reporting to senior management in areas such

as metrics, staffing statistics, resource tracking, unit progress, issue

tracking, and staff meetings.

. Develop, implement, and share best practices and tools in areas such as

technology development, project management, risk management, change

management, document retention and management, and post-implementation

review.

. Develop, implement, and document procedures. Adhere to corporate

communication standards and procedures. Obtain and provide required

approvals.

. Coordinate and administer assignments, monitor team progress, and

maintain schedules.

J.P Morgan Chase Bank (February 2012 - March 2014)

Role: Program & Delivery Management - VP

. Followed a well defined SDLC process defined by Chase's PMO

. Lead large scale change initiatives within origination & providing

leadership to drive the implementation.

. Leading and planning projects, resources capacity & management, timely

execution, risk management, overall control of projects quality and

success.

. Analyzes information, monitors project performance, and reports status to

multiple audiences.

. Manage completing projects on time, on budget and within scope

. Worked with business teams to build business cases and define success

criteria and return on investment for the projects.

. Collaborates, communicates, and influences partners in order to

coordinate cross-divisional work efforts, ensure scope control, and

maintain working relationships with a variety of stakeholders.

. Manage projects financial plans including budget, budget forecast, SOW

and change orders with vendors.

. Develop detailed project plans, manage said plans, monitor, and report on

all aspects

. Act as central point of information to provide relevant and timely

information for all stakeholders

. Create risk management plan, including developing response strategies,

and executing the risk management plan.

. Proactively identify potential risks and lead development prioritize

implementation of risk mitigation plans

Metlife Bank ( May 2011 - February 2012)

Role: Sr. Project Manager

Project: CIC/IVR project

CIC or "Customer Interaction Center" is a software based telephony

solution providing automated call distribution (ACD), interactive voice

response (IVR), automated outbound dialing, multimedia recording, and much

more. CIC provides the business a "Proven" / "All-In-One" flexible call

center solution. CIC has provided a consistent, flexible, and feature rich

call center platform which allowed MetLife Home Loans to grow at it's own

pace over the past 10 years.

. Managed application development CIC/IVR project

. Followed a well defined SDLC process defined by MetLife's PMO

. Worked with business sponsor and key stakeholders to define the scope,

business case, service or result with the specified feature and functions

including success criteria and return on investment for the projects.

. Act as Liaison among steak holders in order to elicit, analyze,

communicate and validate requirements for changes to business processes,

policies and information systems

. Leading and planning the project, resource management, timely execution,

risk management, overall control of project quality and success of the

project.

. Create project charter that outlines the purpose, objectives and scope of

the project

. Manage completing project on time, on budget and within scope

. Update Project status in defined periodic basis and create Clarity

business status report.

. Provide support, guidance, monitoring and control during all project

phases.

. Review project documents, conduct checkpoint and work with PMO to get

gate review facilitated and licenses to operate across all phases.

. Manage project financial plans including budget, budget forecast, SOW and

change orders with vendors.

. Create EPM project in clarity and monitor time reporting in Apex system.

. Develop detailed project plans, manage said plans, monitor, and report on

all aspects

. Monitoring and controlling scope, risk, Just-in-time lessons learned,

project quality, issues, defects, action items, reporting status and

holding progress meetings.

. Define and integrate detailed project plans among multiple work streams

including software development, QA testing, and over-arching projects

aimed at innovation and process improvement

. Act as central point of information to provide relevant and timely

information for all stakeholders

. Create risk management plan, including developing response strategies,

and executing the risk management plan.

. Proactively identify potential risks and lead development prioritize

implementation of risk mitigation plans

. Conduct regular periodic and ad-hoc status and control meetings with key

stakeholders to ensure ongoing alignment and proactive risk management

Fannie Mae Inc. (Aug, 2010 - May 2011)

Role: PM/ Business Analyst

Project: Equator

FNM current REO cases system (TRAX) has limited capabilities, and due to

the financial crises the amount of REO cases has increased with new

regulations. Equator will provide FNM with more capabilities and enhance

best practices. The Equator platform is a web-based system that allows

Fannie Mae to manage REO assets through a task-based, workflow system.

. Develop detailed project plans, manage said plans, monitor, and report on

all aspects

. Create project charter that outlines the purpose, objectives and scope of

the project

. Define project scope for the work that must be performed to deliver

product, service or result with the specified feature and functions

including success criteria.

. Manage completing project on time, on budget and within scope.

. Monitoring and controlling scope, risk, Just-in-time lessons learned,

project quality, issues, defects, action items, reporting status and

holding progress meetings.

. Define and integrate detailed project plans among multiple work streams

including software development, QA testing, and over-arching projects

aimed at innovation and process improvement

. Act as central point of information to provide relevant and timely

information for all stakeholders

. Create risk management plan, including developing response strategies,

and executing the risk management plan.

. Proactively identify potential risks and lead development prioritize

implementation of risk mitigation plans

. Manage changes to project plans, schedules, provide impact assessments

for scenarios related to change and risk management.

. Create project communication plan that describes project communication

plan that describes project communication methods, frequency and points

of contact.

. Conduct regular periodic and ad-hoc status and control meetings with key

stakeholders to ensure ongoing alignment and proactive risk management

. Analyze Business Process and Business Process Flow and defined

improvements.

. Analyze Business Requirements and Software Requirements Specifications.

. Managed Testing group in developing test cases/plans and coordinating

testing efforts with the development/configuration team. Communicating

with Management to provide status and alert any critical bugs or

showstoppers.

. Assisted in writing release notes for software releases.

. Building software releases to Quality Assurance.

. Participated in Code review for Optimum Performance.

Verizon Business (December 2008 - July 2010)

Role: Project Manager

Project: OrderPro, which supports Verizon's internal sales system focused

on managed services

. Development of project Requirements

. Development of detailed project timeline

. Evaluating resource allocation with Assignment reports in Project

. Use of PMO organizational management tool in support of project

communications and status

. Facilitated project meetings and workings sessions

. Facilitated organizational internal and external reviews and signoffs of

project high level assessment/approach documents with sponsor, business

analysts, development teams, and impacted organizations

. Facilitated internal and external reviews and signoffs of project

analysis and design documents with sponsor, business analysts,

development teams, and impacted organizations.

. Managed and internal code readiness test team in preparation of project

delivery from development to testing.

. Participated in and worked with the PMO in the coordination of enterprise

wide reviews of System test, Interface test, E2E test and UAT test

documentation and signoffs.

. Employed issues management plan of proactively identifying, tracking,

qualifying and driving closure on critical and high priority and relevant

issues.

. Employed risk management plan of identifying and mitigating risks within

each phase.

. Effectively management milestone dates.

. Developed and published project readiness report as part of movement into

implementation/production.

. Worked with PMO organization in support of migration of projects from

testing to implementation/production.

AT&T (July 2008 - December 2008)

Role: Project Manager

Responsibilities

Project manager / planning and control - team lead

. Initiating processes; authorizing the project or phase.

. Planning processes; defining and refining objectives and selecting the

best of the alternative courses of action to attain the objectives that

the project was undertaken to address.

. Executing processes; coordinating people and other resources to carry out

the plan.

. Controlling processes; ensuring that project objectives are met by

monitoring and measuring progress regularly to identify variances from

plan so that corrective action can be taken when necessary.

GameStop (Feb, 2008 - July 2008)

Role: PM / Business Analyst

POS (Point Of Sale). The point of sale system is a tool to provide the most

efficient and accurate service possible to the customer.

Projects:

. Iron-man. GameStop currently uses Chase Bank to process non-cash

transactions through First Data Merchant Services (FDMS). The project is

to enhance the customer signature that is not correctly captured or is

incomplete. This affects Cash Management's ability to efficiently handle

charge back and dispute resolution requests.

. Paranoid, is a major POS project, which intended to address numerous

issues reported by stores and business users as well as outstanding legal

and other business issues. In addition, backlog list of issues identified

in the stores and prioritized them for inclusion in the Paranoid project.

Factors taken into account included impact on and/or benefit to the

stores, effect on other systems and applications such as BRIAN and

Middleware, and urgency of a need for resolution. By addressing these

issues, the stores will be able to conduct transactions and day-to-day

operations with greater efficiency and reduce the time spent on many

store processes.

Responsibilities:

Project planning / team lead

. Verify that project goals and objectives are defined

. Verify that project is aligned with the strategic goals of the program

. Review/concur with project plan, cost, risk and establish management

reserves

. Provide guidance in cost and schedule development

. Ensure project staff availability

. Conduct routine program planning sessions as defined by individual's

organization

. Develop requirements specifications

. Develop impact and preliminary analyses, and participate actively in

their implementation

. Participate in development projects as advisor in the area of business

and systems use

. Support account managers and clients in their decision-making by carrying

out research, analyses and recommendations

. Track business needs during development phases

. Observe the standards and procedures established by the project office

. Develop testing strategies and verification scenarios

. Design, document, implement, and maintain a QA process for our website

. Analyze and recommend automated test and defect tracking tools

. Manage continuous integration tools

. Implement automated functional, regression, and performance tests

. Manage the defect tracking process

. Create test plans and work with developers to refine requirements

. Generate reports on software quality (defect frequency/severity, test

coverage, etc).

Fannie Mae Inc. (May, 2007 - Feb, 2008)

Role: PM/ Business Analyst

Projects:

. ACS - Asset Collection System:

ACS is system utilized by the Government Claims Unit to manage and

collect upon Non-REO cases. It creates a platform to house the

business functionality for Non-REO Collections and Identifies

efficiencies in order to eliminate audit issues, address manual

processes, and increase job proficiencies

. CE - Credit Enhancements:

Credit Enhancements are a layer of secondary default coverage's which

are placed on a loan or pool of loans to assist Fannie Mae in loss

recovery.

Responsibilities:

Project Control / team lead

. Review project status and corrective action plans (if required)

. Review, concur and participate in milestone review briefings

. Review/concur in changes affecting scope, timing, cost, and/or quality,

as required

. Prioritize any changes to project scope

. Developed project plans and schedules for requirements

. Identified, analyzed and designed processes to enhance information flow

. Developed advanced strategies for gathering, documenting and reviewing

requirements

. Explored advanced data definition, traceability, quality management and

other techniques

. Understood techniques for dealing with requirements changes and their

impact on testing and product quality

. Developed clear, complete, timely business requirements and working with

business units and technology teams.

. Ensured that the requirements are accurate, traceable, and testable.

Requirements include creation of uses cases diagrams, use cases, screen

specs, report specs and integration specs, and data mapping documents and

business process maps.

. Facilitated requirements working sessions and interviews with business

users.

. Acted as the liaison between the business and technology teams advocating

for the needs of the business stakeholders.

. Coordinated and participated in user acceptance test efforts by

performing test preparation tasks such as data setup, test case creation,

test execution, and results and issue tracking.

. Ensured requirements are adequately tested and that test cases trace back

to requirements.

. Leveraged automated technologies to improve cycle times and regression

test capability.

. Supported end user acceptance testing efforts and track and report issues

found.

. Supported the lifecycle of system changes from development through

production/maintenance.

. Provided the first level of support to the business users to assess and

resolve production application problems.

. Ensured proper tracking and communication of changes and performed impact

analysis for changes being requested and communicated the results to

management and stakeholders.

. Lead effort required to accomplish business goals.

. Managed and reviewed the work of others within the team.

. Created project plans and scope work. Ensured timely and accurate

delivery of quality results.

TXU (Jan 9th, 2006 - May, 2007)

Role: PM /Business Analyst

Responsibilities

. Comprehend and implement organizational project policies and procedures

. Maintain project staff technical proficiency and productivity, and

provide training where required

. Establish and maintain project quality

. Identify and procure project infrastructure needs

. Develop Project Charter and obtain approval

. Define project goals, objectives and success criteria

. Identify and document project constraints

. Identify and document project assumptions

. Identify and secure project team resources

. Serve as focal point for project communications

. Develop and present Milestone review briefings

. Ensure that IT security C&A requirements are met

. Visualize and implement the bigger picture.

. Reduce overall costs and improve ROI.

. Provide more efficient use of resources by grouping rules into structured

rulesets.

. Correctly identify whether any information in the requirements being

delivered is inconsistent, incomplete, or even irrelevant.

. Compile the business information into clear and concise sets that are

easily understood by peers.

. Facilitate the resolution of rule-related issues.

. Act as a communication broker; business rules analysts typically have

very good connections within the business community and therefore are in

a position to help development teams find the right people to work with

. UML methodology development to create common framework for application

systems.

. Business Process Analysis and Business Process Flow Improvements.

. Working on a strategic project using TMAP techniques (Testing Management

approach)

. Conducting Risk assessment, define Characteristics, Testability Review

for the requirements & creating Metrics for the process and the software.

. Analyzing Business Requirements and Software Requirements Specifications.

. Managed Testing group in developing test cases/plans and coordinating

testing efforts with the development/configuration team. Communicating

with Management to provide status and alert any critical bugs or

showstoppers.

. Responsible for creating Test Plans, test scenarios and test scripts.

Documenting testing results, tracking bugs, executing System test,

Integration testing, Functional testing.

. Assisted in writing release notes for software releases.

. Building software releases to Quality Assurance.

. Communicating with management regarding issues software applications.

. Performed data driven test and Data consistency and Data integrity tests.

. Perform Manual testing, regression testing using Automation tools like

Win Runner.

. Participated in Code review for Optimum Performance.

OZ Systems Inc. - Health Care New Born Screening Software (Patient Care

Information Management - Sep 01st, 2005 to December 31st, 2005)

The program requires Texas hospitals to screen newborns for hearing loss

and tracks those suspected of hearing loss to ensure intervention services

are provided through the Texas Council for Early Childhood Intervention

(ECI) where appropriate.

Role: Quality Assurance - IT technical lead

Responsibilities:

. To bring a new project from conception phase to delivery.

. Worked with the customer - World-wide - and/or an internal customer

liaison to optimize and formalize the product functionality coordinating

with development team to capture new requirements / any changes or

clarifications that arise during design and development.

. Created testing scripts in Radview, designing an integration testing

schema and drawing from internal domain experts for the specific project

details and usage testing.

. Automated testing scripts and test cases.

. Manage the testing / QA team to make sure the new results are inline with

the business requirements.

. Working with the user's functional "user acceptance testing" team to

execute and document stages.

. Analyze Business Processes and development cycles to ensure quality and

customer satisfaction.

Blockbuster IT (Jun 1st, 2005 - Aug 30th, 2005)

Role: QA team lead.

Project: Blockbuster.com

Blockbuster uses Mercury Tools (Win Runner, Test Director and Load Runner)

(the "Tools") for functional testing, performance testing, and for test

management of applications.

Responsibilities:

1. Creating Test Cases Scripts scenarios in Test Director. It involves

preparing Function and Integration Test Plans/Test Cases based on the

functional specifications.

. Perform an intensive Front End Testing.

. Integrating between Front Doors and Test Director to view the test cases

in both tools.

2. Creating IRs Using PVCS Tracker I NET.

3. Executing test cases, documenting test results, log problems and

performing regression testing.

4. Worked on any break fix issues related to the Tools that arise.

5. Responsible for fixing any Mercury Testing Tools issue at the agreed to

service level window

6. Supported Blockbuster end users for any ad-hoc access requests

7. Provided description of steps taken to close problem tickets

8. Performed administrative tasks for Mercury tools including:

i. User Access Controls

ii. Create project ID in Test Director

iii. Provide guidance to end users of the Tools as needed

iv. Interface with Blockbuster end users as needed

Verizon Communications IT (Jun, 2004 - May 31st, 2005)

Role: Business Analyst / QA team lead.

Project: Retail COFEE Ordering East/West - Fiber Optics (Fios)

Environment: JBuilder 7.0, JDK 1.3, BEA Web Logic Server 6.0, Websphere,

Struts Frame Work (1.0.2), EJB 1.1, Oracle 8.1.7, Apache Ant 1.5, Win

Runner 6.5, Load Runner, Toad

Responsibilities:

. Analyzing Business Requirements and Software Requirements

Specifications.

. Managed Testing group in developing test cases/plans and coordinating

testing efforts with the development/configuration team. Communicating

with Management to provide status and alert any critical bugs or

showstoppers.

. Responsible for creating Test Plans, test scenarios and test scripts.

Documenting testing results, tracking bugs, executing System test,

Integration testing, Functional testing.

. Perform stress/load testing to monitor Process Performance and

stability of application using Load Runner

. Perform stress/load testing to monitor Process Performance and

stability of multi Web servers within a cluster that has Web-services,

Weblogic or Websphere installed and install it.

. Assisted in writing release notes for software releases.

. Building software releases to Quality Assurance.

. Communicating with management regarding issues with software

applications.

. Performed data driven test and Data consistency and Data integrity tests.

. Perform Manual testing, regression testing using Automation tools like

Win Runner.

. Participated in Code review for Optimum Performance.

Verizon Communications IT (March, 2004 - Jun, 2004)

Role: QA Analyst.

Project: Call Management (Voice Portal Applications)

Responsibilities and Roles:

9. Creating Test Cases Scripts scenarios in Test Director. It involves

preparing Function and Integration Test Plans/Test Cases based on the

functional specifications.

. Perform an intensive Front End Testing.

. Integrating between Doors and Test Director to view the test cases in

both tools.

10. Creating IRs Using PVCS Tracker I NET.

11. Executing test cases, documenting test results, log problems and

performing regression testing.

12. Carried out function, system, integration and regression testing of the

application.

13. Documenting bugs/issues and notifying the development team.

14. Testing data saved in the Excel Sheets.

15. Involved in System testing, Regression testing, Manual Testing, load

testing.

16. Involved in Documentation of Test Procedures Depending on the

requirements.

17. Participated in the team meetings to discuss the issues arising out of

testing.

18. Recorded test scripts using Test Directory 7.2.

0. Also conducted Black Box, Positive and Negative, Integration, Backend

and Regression Testing.

0. Involved in White Box Testing (ASP, VB application) with developer in

Unit Testing.

0. Executed functional test cases using WinRunner.

0. Performed data driven testing.

0. Bugs tracked and worked closely with development team in fixing.

0. Developed automation coverage using WinRunner.

0. Participated in analysis, design and test specification walkthroughs and

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