DAVID SHORT

**** ****** ******, **********, **

630-***-****

acn34j@r.postjobfree.com

Track record for generating significant profit, enhancing corporate credibility, and increasing

market penetration; substantial B2B selling experience in the BPO sector; career has been

focused on business process outsourcing (forensic engineering, transportation, education, and

human resources services); builds and sustains a loyal customer base, achieves preferred vendor

status, establishes internal and external long-term relationships; listens to customers, partners,

and employees to establish open and honest communication; reputation as a team player with

outstanding communication skills and persistence to achieve win-win outcomes through the

analysis of customer needs and identification of creative, cost-effective solutions.

RELATED SKILLS AND ACCOMPLISHMENTS:

Business Development / Marketing

• Redesigned and improved ITC Experts’ marketing model to embrace both social media

and word-of-mouth at the center of the marketing mix.

• Shifted ITC Experts’ business development strategy towards a “people strategy” driven by

Face-to-Face conversations.

• Promoted new and improved technical project management approaches to achieve better

outcomes with lower costs for litigation related expert investigations.

• Built Airmax’s largest National Account revenues to $6 million annually, exceeding targets

by 91% year-over-year and 32% over budget.

• Established ground-handling contracts with 4 major international airlines securing annual

revenues in excess of $5 million. Convinced a leading airline to change initial decision,

and not go with key competitor.

• Identified decision makers and negotiated contract for LifeCare’s largest national account

(United Airlines with 129,000 employees) that generated annual revenues of $3 million.

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• Raised pipeline funnel activity and doubled CRM data fields to fuel CAEL’s growth and

provide a $3.75M revenue stream (won 15 contracts for BPO services and review/design

consulting projects in spite of new client implementation black-out periods during peak

application periods).

• Drafted proposals and developed presentations which met all RFP deadlines despite staff

shortages and time sensitive requests.

• Increased donation levels by approximately $300,000 and promoted and established the

3rd annual “Wine and Roses” event as one of the Alzheimer’s Association’s premier

fundraisers tripling previous year’s attendance with more than 600 guests.

• Led CAEL’S “Make the Switch” marketing campaign to win 7 major accounts from leading

competitor. Conversions were significant given new client implementation black-out

periods during peak student enrollment.

DAVID SHORT 630-***-****

EMPLOYMENT HISTORY:

ITC Experts, Sugar Grove, IL (3/12 –10/14)

Vice President for Business Development.

Forensic engineering firm researching and assessing technical problems for legal disputes,

insurance claims, and industrial problems.

Grand Canyon University, Phoenix, AZ (1/09 – 1/11)

National Corporate Liaison, Ken Blanchard College of Business.

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Regionally accredited university offering some of the best online education programs in the nation.

The Council for Adult and Experiential Learning, Chicago, IL. (10/05 – 10/08)

National Sales Account Manager.

Non-profit organization advancing lifelong learning opportunities.

Alzheimer’s Association, Chicago, IL. (7/04 - 9/05)

VP, Corporate and Foundation Relations.

World leader in Alzheimer research and support.

LifeCare Inc. Westport, CT. (8/98 – 5/03)

Director, Sales and Marketing.

A $25 million privately held company providing telephonic and web-based life event management

services.

Airmax Airlines, Des Plaines, IL. (12/86 - 4/97)

Director, National Accounts,

An $18 million organization specializing in transportation management services.

EDUCATIONAL BACKGROUND:

University of Sussex. Falmer, Sussex, England.

Bachelor of Education.

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