Shirley Jones

**** * ******

San Diego, CA ****3

Phone: 619-***-****

Cell: 619-***-****

E Mail: acn324@r.postjobfree.com

Professional Summary

Motivated food serving professional with 3+ years food and beverage experience in casual

and fine dining.Experienced Line Cook with exceptional knowledge of a wide variety of

kitchen equipment and cooking techniques in a fast paced environment.Reliable and friendly

cashier Upbeat and flexible with 10+ years experience in retail sales. Driven and

results focused professional seeking a customer service position in a fast paced retail

environment. who quickly learns and masters new concepts and skills. Passionate about

helping customers and creating a satisfying shopping experience.Reliable and punctual Sales

Associate who possesses an excellent work ethic and more than 10+ years in retail. Areas of

expertise include inventory, cash management and exceptional customer

service.High achieving Sales Associate offering an extensive background in customer

service, sales, client relations and merchandising. Self directed and self motivated team

player who also works well independently.

Core Qualifications

Cash handling accuracy

Inventory control procedures

Employee scheduling

Detail oriented

High end fashion knowledge

Excellent multi task

Proficient in MS Office

Superb sales professional

Flexible schedule

Strong communication skills

Mathematical aptitude

Organized

Inventory control procedures

Experience

March 2005 to January 2014

Valley View Old Town, CA

Cashier

Increased sales by 17% over two year period.Provided onsite training.Monitored multiple

databases to keep track of all company inventory.Reviewed and provided comments on the

adequacy of documents and took necessary steps to cure any deficiencies.

January 2005 to January 2014

Petco Park San Diego, CA

Cashier/Food prep

Monitored multiple databases to keep track of all company inventory.Provided onsite

training.Increased sales by 17% over two year period.Took necessary steps to meet customer

needs and effectively resolve food or service issues.Recorded customer orders and repeated

them back in a clear, understandable manner.Up sold additional menu items, beverages and

desserts to increase restaurant profits.Correctly received orders, processed payments and

responded appropriately to guest concerns.Served fresh, hot food with a smile in a timely

manner.Communicated clearly and positively with co workers and management.Resolved

guest complaints promptly and professionally.Served orders to customers at windows,

counters and tables.Prepared and served beverages such as coffee, tea and fountain

drinks.Properly portioned and packaged take out foods for customers.

January 2005 to January 2014

Sleep Train San Diego, CA

Cashier

Increased sales by 17% over two year period.Provided onsite training.Monitored multiple

databases to keep track of all company inventory.

June 2012 to December 2012

Atc San Diego, CA

Field Rep

Applied the positive reinforcement method to redirect negative behaviors.Conducted analysis

to address failure which led to returning to school.

February 2010 to January 2012

Centerplate San Diego, CA

Cashier

Processed an average of 53 transactions each day in a timely manner.Answered customers'

questions and addressed problems and complaints in person and via phone.Opened and

closed the store, which included counting cash drawers and making bank deposits.Helped

customers select products that best fit their personal needs.Educated customers on product

and service offerings.Built customer confidence by actively listening to their concerns and

giving appropriate feedback.

March 2011 to May 2011

Cutco San Diego, CA

Sales Rep

Recommended and helped customers select merchandise based on their needs.Exchanged

returned merchandise for customers quickly and efficiently.Served as liaison between

customers, store personnel and various store departments.Confirmed that appropriate

changes were made to resolve customers' problems.

Education

2016 Ashford University Clayton, IA

Undergraduate Business Administration

Coursework in International Business, Accounting and Finance Coursework in Business,

Communications and Organizational Psychology Coursework in Business and Management

Emphasis in Math

Professional Affiliations

I have participated in organization called the Messengers, in which we volunteer at various of

places to help raise money for churches, low income families and one's whom are less

fortunate. We did this by working at the local concerts and special events such as football

games, car shows, etc. I have been apart of this organization for 10+ years and find it to be

quite charming.

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