Vernon Carroll

**** ***** ***** ( Duncanville, Texas 75137 ( 972-***-****

Objective

To obtain a challenging and responsible position in an industry where I can

utilize my skills with an organization offering growth opportunities in

which my experience and abilities can contribute to an increase in

productivity and efficiency.

Profile

. Eight years of freight experience

. Solid record of quality performance in fast-paced environment

. Intermediate proficiency in Microsoft Office, Windows XP and Internet

. Highly organized and effective in operational planning

. Ability to allocate work assignments and/or tasks responsibilities to

others to maximize the organization's and the individual's

effectiveness

PROFESSIONAL EXPERIENCE

Warehouse

. Hard working and detail oriented, with the ability to multi-task

effectively.

. Ability to allocate work assignments and/or tasks responsibilities to

others to maximize the organization's and the individual's

effectiveness

. Supervise associates & ensure timely, damage-free loading/unloading of

freight

. Analyzes complex problems and develops alternative solutions

. Ability to drive and/or operate forklift, pallet jack and hand truck

. Ability to frequently lift and/or move up to 50 lbs.

. Outstanding leadership, motivation, and communication skills.

. Ability to read, write and speak English fluently.

. Speak effectively before groups of customers or employees

. Develop and use collaborative relationships to accomplish work goals;

develop individual relationships by listening, sharing ideas, and

appreciating others' efforts

. Ability to model the organization's vision and values and lead others.

. Ability to plan work for self and others to ensure that work is

completed efficiently.

. Proven ability to manage warehouse, inventory, shipping, and receiving

operations.

. Maintained daily routine orders using a forklift, and cherry picker

. Maintained daily orders in a timely fashion

. Verify freight accuracy and acceptance of deliveries

. Numerical sequence of orders with accurate delivery information

. Checking and maintaining that employees are following safety

guidelines

. Supervised and trained 3 to 5 personnel, according to base and

warehouse size.

. Loaded, bound, and arranged pallets, labeled, and transported into

warehouse.

. Train new staff in assigned duties, or delegate training

responsibility to experienced specialist.

. Assess priorities based on time sensitivity and available resources

. Keep abreast of progress or problems.

. Keep manager advised of progress or problems requiring attention on a

daily basis.

. Effective planning and organizational skills

Customer Service Representative

. Provided support to the sales team, ensuring all sales and service

objectives were met.

. Responsible for customer service in this every changing industry,

duties included answering customer queries, problem solving and

providing detailed information on new products.

. Assisted in the training of new [pic]customer service representatives

and associates.

. Assisted customers in their car rental decisions

. Transported customers to the car rental facility and/or dropped

customer off at their desired location after car rental.

. Detailed cars on daily basis for future customers

. Provided excellent customer service

. Resolved customers complaints and concerns

. Supervised staff of six

. Maintained the upkeep of the store

. Protected the integrity of the company's daily cash flow

. Assisted customers in their decision making process and used my sales

knowledge to upgrade purchase.

. Trained new hires and communicated policies and procedures to staff

PROFESSIONAL EXPERIENCE

Estes Express Dock Worker/Forklift Operator Dallas, TX 2014 -

present

FedEx Freight Forklift Operator/Hostler Irving, TX 2013 - 2014

AAA Cooper Forklift Operator Grand Prairie, TX 2009 - 2010

R L Carriers Forklift Operator Dallas, TX 2010 - 2013

UTI Logistics Lead of Verifier Dallas, TX 2008 - 2009

American Textile Material Handler Dallas, TX 2007 - 2008

EDUCATION

OSHA Compliant Certification

2009

Technician Type Universal, ATI AC/ HEATING SCHOOL, Dallas, Texas

2005

General Studies, TYLER JUNIOR COLLEGE, Tyler, Texas

1992-1993

General Studies, BROWNSBORO HIGH SCHOOL, Brownsboro, Texas

1992

PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST

Contact this candidate