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Customer Service Manager

Location:
Harpers Ferry, WV
Posted:
January 31, 2015

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Resume:

Jennifer Applequist

Phone 304-***-****

*** ***** ***** ***** ******* Ferry WV 25425

acn31h@r.postjobfree.com

Objectives

I am looking forward to continuing the interaction and customer service in an environment that will benefit from

my strong interpersonal skills and organizational abilities with a company that will enable me to continue to learn

and exceed company goals. Currently enrolled in online courses in French and Spanish.

Education

United College of Business Santa Monica, CA

Computer Programming

Accounting

Southern High School

Harwood, MD

College Prep

Child Psychology

Skills

Typing, 10 key, fax and multiple phone lines, miscellaneous office machines.

14+ years experience in Accounting, Payroll, Purchasing, various front office duties.

Familiar with Word, Excel and varied PC programs.

Extensive customer interaction and problem solving.

References available upon request

Experience

Customer Service 2012 to Current

Griffith Energy, Inc. Berryville, VA

Currently I am a Customer Service Rep with Griffith Energy in Berryville, VA I field all incoming calls, schedule

work for service and delivery, reconcile accounts, prepare deposits, verify client information and supply support to

others as needed.

Prior position was to dispatch and schedule for Jones Rogers Inc. HVAC techs as well as customer service and

invoicing, parts ordering, establishing and maintaining truck and shop inventory. Also provided assistance to the

office manager wherever needed and fill in for other departments as needed. Jones Rogers was purchased by

Griffith in January 2013.

Assistant Manager 2006 to 2012 Lerner

Corporation Rockville, MD

Position entailed overseeing a 300 unit complex and assisting in all phases of daily and monthly reports, assisting

with resident, maintenance and leasing issues in a prompt manner, deposits, phones, A/P, A/R and supplies

orders. Prior positions held were and Purchasing Agent for 15

residential sites and over 30 retail and commercial locations. This included price verifications, authorizations, PO

creation, distribution, billing, return/exchanges, price list maintenance and billing resolution.

Customer Service Representative 1999 2005 Banner

Glass, Inc. Fairfax, VA Responsibilities were to open

and run the office on a daily basis when the Manager is at appointments and meetings. This would include

handling the phones and walk in customers, scheduling mobile and in shop appointments, order entry and

invoicing, all phases of customer service as well as daily reports, deposits and daily correspondence with the

General Office. Also included month end inventory, financial and sales reports.

CTU Manager 1994 1999 Safelite

Auto Glass Columbus, OH Position included

supervision of 15 CSRs responsible for 500 800 daily incoming calls, creating and scheduling work orders for 9

store locations, and mobile routes for Northern Virginia, obtain and verifying insurance information for billing. Also

entailed customer service training for new employees, H/R issues and timely reports as necessary.

Prior positions held were AM and PM lead in Maryland, Dispatcher in Fairfax, VA, Office Manager in Alexandria

VA and Systems Trainer as part of a National Conversion Team for Virginia.

Prior Positions Held:

Provident Life & Accident Underwriting Assistant Orange, CA Equicor/Cigna Health

Plan Premium Billing Accountant Anaheim, CA Prestige Leather Creations Purchasing

Agent City of Industry, CA



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