G REG S MITH

*** ********** ** **** 512-***-****

Austin, Texas 78737 acn30j@r.postjobfree.com

TECHNOLOGY MANAGEMENT

Vision and dedicated leadership for the design, development and delivery of advanced technologies to meet business,

financial and customer demands. Combines analytical thinking with proven technical and project/program leadership,

client/vendor management and software development capabilities. Effectively leads organizations/departments

through all phases of product rollout with superb ability to implement mitigation strategies and identify opportunities.

Extensive international and global experience.

Strategic & Tactical Planning Product Development & Rollout

Large-Scale Cross-Functional Project Management Change Management Processes

Vendor Selection & Negotiations Budget/Financial Management

Systems Architecture Design & Implementation Middleware Technologies

Continual Process Improvement Team Building, Mentoring & Leadership

SELECTED SKILLS AND ACCOMPLISHMENTS

Consulting Services

§ Redesigned systems architecture for a Fortune 50 company, which was the largest single contributor to the

company’s bottom line.

§ Mentored clients on requirements generation / management. Guided them through all requirement

processes capture, implementation, and verification - improving clients’ overall requirements process

§ Streamlined technologies/initiatives for NASD and AMEX, identifying cost reduction improvements and

integrating strategies.

§ Integrated middleware technologies, including IBM MQSeries, Voyeger, Ionic and Visigenic, into products

appropriate for client environments.

Technology Management, Team Building, Mentoring, and Leadership

§ Launched 4 major releases with program completed under budget by 10% and exceeding capitalization

estimates.

§ Created Architect Council for client engineering and designed code reviews/unit testing engineering processes.

§ Mentored matrixed global program leads on improving visibility and worth within management through

increased responsibilities, task delegation, and ownership of key issues impacting members.

§ Enhanced cross-team collaboration which is now the present operating model for all client AOL teams.

Coordinated cross-team meetings for engineering, QA, Host engineering and product to ensure awareness of

issues and inform teams on development effort updates.

Process Improvements

§ Improved status reporting and resource allocation planning through project management schedule templates.

§ Designed Change Management Process to handle global changes and ensure efficient communications.

§ Developed and established Best Practices at AOL. Lead individual for software estimate procedures– phase 1.

§ Eliminated redundant development groups by developing core code that supported skinning for various

product brands.

Quality Improvements

§ Increased metrics collection from 5 to 50% and stayed on track for 80% by end of year

§ Introduced highest quality client ever delivered in AOL with adoption rate exceeding projections by 10% and

Member Services call volume at the lowest rate for all countries.

§ Oversaw additional Metrics Program (1st program to span multiple programs and lay foundation for cross-

program communication) with 20 team-members architecting core Application Programming Interfaces (APIs)

capable of integrating features to capture user/quality metrics. Eliminated stale data by identifying

redundancies in data collection and legacy systems.

§ Improved client engineering quality and reduced bug discovery time by identifying and implementing essential

supporting tools and collaborating with QA on improving bug-tracking process.

§ Lead cross-team architecture council, established cross-team collaboration procedures, and instituted team

mentorship program that became standard client engineering practices

PROFESSIONAL EXPERIENCE

SolarWinds, LLC. (2012-Present)

Mobile Application Development

SR. PROGRAM MANAGER (2013 - PRESENT). Reduced customer issue triage by 94% while improving developer

allocation by 400%. Implemented Structured Communication within teams to improve internal communication.

Managed multiple teams for successful on time released via modified agile methodology. Identified and implemented

process improvements for requirements capture, competency based estimates, and developer quality metrics.

Managed multiple teams with globally matrix resources with diverse technologies including .Net, Java, and iOS.

PROGRAM MANAGER (2012 - 2013). Managed 5 teams / projects successfully deploying on time releases for all.

Liaison between multiple departments negotiating requirements, negotiating change requests, ensuring proper

customer experience implementation, and issue prioritization. Implemented multi-competency plan for projects to

ensure appropriate capacity existed for each competency within a planned schedule.

Mutual Mobile, Inc. (2011-2012)

Mobile Application Development

PROJECT / PROGRAM MANAGER. Managed client engagements, customer communications, requirement refinement,

bug reviews, driving deadlines, and generating SOW and RFP responses. Selling additional services by presenting new

ideas to customers. Creating interface and navigation flows and presenting approaches to customers gaining

agreement.

Object Systems, Inc. (1990-2011)

Small Business Consulting Services.

CONSULTANT / STRATEGIST. Aligning technology with customer business objectives. Identify, design, and deploy

appropriate platform agnostic extensible solutions. Work with client to identify technology issues, assist clients in

capturing requirements, design and develop custom solutions that meet business requirements when COTS solutions

are unavailable. Client industries include, but not limited to: Accounting, Agriculture, Retail, Non-profit, Government,

and Health Care. Managed engagement finances.

America OnLine, Dulles, VA (1999-2004)

Global Internet Service Provider.

SENIOR PROGRAM MANAGER. Directed entire program for Global AOL 9.0 SE/LE release with 400+ features,

releasing 7 clients to 6 countries with a Latino client in the US. Oversaw 75+ direct Matrixed individuals with 2000+

employees working on program. Managed $85M technology development program budget. Provided updates to

Europe CEO, Country Managing Director and Senior US Executives and presented material to 100+employees on

weekly basis. Collaborated with Product Managers on product requirements to ensure achievable requests within

program timeframe. Worked with feature teams developing mitigation strategies to solve problems.

SENIOR TECHNICAL MANAGER. Managed 1st client bi-location development team and integrated 7 remote senior

developers into existing engineering team. Directed 3 core communication teams for AOL Client (Mail, Instant

Messaging and Address Book), developing cornerstone service features that members use daily.

Technical Manager. Lead Client Engineering Manager for AOL 6.0, the largest client release of the time with 300+

new features. Oversaw all client engineering efforts and supervised 30+ direct report engineers.

Ernst & Young, L.L.P, Vienna, VA (1997-1999)

Global Accounting and consulting firm.

MANAGER - STRATEGIES AND ARCHITECTURE. Directed client engagements, including NASD, Ernst & Young L.L.P,

Pershing DLJ, GE and Ameritech. Oversaw 5 directs on external engagements and matrix-managed resources. Acted

as Subject Matter Expert for Middleware software, designed middleware solutions for clients and assisted client

implementations of solutions.

American Management Systems, Financial Industry Group, Fairfax, VA (1996-1997)

$1.8B global consulting company.

SENIOR TECHNICAL ARCHITECT AND TECHNICAL ARCHITECT. Lead architect on numerous client engagements,

identifying and implementing system design improvements, migrating mainframe system to distributed processing

environment, interfacing with clients on architecture goals/strategies and negotiating end solutions. Interfaced and

negotiated with potential hardware vendors on distributed systems to manage solutions. Identified new business

opportunities for AMS.

Bell Atlantic, R&D/New Services Development Lab, Silver Spring, MD (1993-1996)

R&D Group identifying improvement possibilities and exploring potential partnerships/relationships with new

technologies.

SENIOR SYSTEMS ENGINEER (CONSULTANT). Monitored, maintained and modified network controlling

communication of 75+ power developers. Designed solutions for new systems and mentored new employees on

environment. Collaborated with vendors on RFP process and reviewed architecture solutions from vendors on product

development. Mentored engineers on OO concepts and training languages, including Smalltalk, C++ and Eiffel.

EDUCATION

MBA, Technology Management, University of Phoenix, Phoenix, AZ, 1999

BA, Computer Systems; BA, Accounting, Grove City College, Grove City, PA, 1987

PATENTS

Help Center and Print Center Applications, Patent Award: 7,742,999, AOL

Instant Message Personalization, Patent Pending, AOL

TECHNOLOGY SKILLS

Hardware: PC’s, Mini’s, Mid Servers and Fault Tolerant Servers.

Languages: C, C++, Smalltalk, Objective-C, Java, Visual Basic, Real Basic, Eiffel, Fortran 99, PHP, Ruby, Python 3,

Shell Script and SQL.

Databases: Informix, DB2, MySQL, Sybase, SQL Server and OpenBase. Exploring MongoDB, Redis, and

FoundationDB

Project Management: Jira, Microsoft Project, Omni Plan, @Task, Confluence, Jive, SharePoint, Waterfall and Agile

Methodologies, NetSuite

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