***** **** ***** **.

Michael B. Yee

DALLAS, TEXAS 75238

acn30g@r.postjobfree.com

214-***-****

WWW.LINKEDIN.COM/IN/MICHAELBHYEE

EXPERIENCE Certifications

®

ITIL v3 Foundation

FOREST PARK MEDICAL CENTER Dallas, TX

CompTIA A+

IT Support Manager July 2014 – Present

CompTIA Network+

Lead IT Support Technician September 2013 – July 2014

HP Accredited

Supported approximately 600 employees across the Dallas, Frisco, & Southlake hospitals

Platform Specialist

Created Windows 7 Enterprise image and implemented BitLocker usage

(APS) -

Implemented & enrolled six team member technicians in Dell TechDirect Self Dispatch program

Commercial

NET.ORANGE Addison, TX Desktops,

Desktop Support Administrator April 2013 – September 2013 Workstations &

Sole desktop support for fast-paced .com startup company supporting 100 employees in Texas & India. Notebooks;

Successfully executed Active Directory and Office 365 planning and migration from Rackspace Printers

Lenovo Laptops

GENERAL DATATECH, L. P. Dallas, TX

Lead Helpdesk/Desktop Administrator June 2009 – March 2013 Applications

Supported approximately 300 employees Microsoft Office:

Administration of Blackberry Enterprise Server, Citrix, Symantec Backup Exec, Kaspersky AV, and VMWare 2003, 2007, 2010

2011 Super Hero Award 2011, 2013, 365

Adobe Acrobat

BIG JUMP MEDIA DBA GODTUBE.COM Plano, TX

Desktop Support Specialist March 2008 – June 2009 Network/Server

Sole desktop support for extremely fast-paced .com startup company Active Directory

Administration of Cisco VoIP phone system and company FTP site NT Security

Ordered, installed, and managed all company software volume licenses Cisco VPN

Supported all handheld devices (iPhone, BlackBerry, Android) with e-mail, contacts, and calendar sync Citrix

Managed fixed asset inventory of computer hardware TCP/IP

DNS

PRESTONWOOD BAPTIST CHURCH Plano, TX

VMware

I.T. Helpdesk/Desktop Technician November 2005 – March 2008

Supported approximately 600 employees

Operating Systems

Assisted with 25+ servers, Barracuda SPAM filter, Cisco switches, wireless appliances, SonicWall content filter

Windows:

Lead on café software & hardware migration for new point-of-sale system; supported bookstore & café POS

2000, XP, Vista, 7, 8

Digital & VoIP phone programming for church and 300 employee Prestonwood Christian Academy

Server 2003

2008 R2, 2012

SAFECO INSURANCE COMPANIES Richardson, TX

Apple OS X

IT Analyst – IT Operations End User Support May 2001 – November 2005

Linux:

Supported approximately 400 Central Region office employees

Ubuntu, CentOS

Managed provisioning of all telecommuter phone / broadband internet service & processed billing for them

Managed fixed asset retirement of all old server & PC components

Ticketng Systems

Lead Dallas leased laptop project migrating 125 laptops customers from IBM T23s to T42s within 3 months

Remedy

Manage Engine

QUALIFICATIONS AND CORE COMPETENCIES

Team Headquarters

Providing computer, phone, voice mail, internet, and network support for all sizes of corporations

Installing and maintaining client computers, network, & software systems

Imaging Systems

Determine and procure corporate standard, create and maintain images for standard desktops & laptops

ImageCast

Creating and maintaining all users accounts, computer accounts, distribution lists, & security groups in AD

Ghost

Providing IT consultation to end users & managers

Acronis

Work with upper management to coordinate & plan MACs that involve computer & electrical & data lines

ImageX

Assign & work help desk request tickets to resolution & tracking those tickets; monitoring helpdesk e-mails

Participating in an on-call rotation schedule

Telephony

Working on ad hoc projects as directed by upper management

VoIP, 110 & 66 block

Cisco Call Manager

EDUCATION

Cisco Unity

BAYLOR UNIVERSITY Waco, TX

Lucent, Avaya

Bachelor of Business Administration - Major: Real Estate Minor: Information Systems May 1995

Mitel, Cudatel, Audix

*Conversational Mandarin, Cantonese, & Toisanese Chinese

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