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Customer Service Management

Location:
Ellenwood, GA, 30294
Posted:
January 31, 2015

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Resume:

Mario T Gavin

** ******* **** ? Covington, GA *0016 ? Phone: 678-***-**** ? e-mail:

acn305@r.postjobfree.com

Over fifteen (15) years' experience in warehouse manufacturing and assembly

management positions. Expertise in building, revitalizing and optimizing a

company's organizational infrastructure, products, processes,

implementation of systems and strategies to optimize results in

productivity and demand

AREAS OF EXPERTISE

. Leadership Skills

. Effective communicator

. Quality Control Assurance

. Team Building, Motivation, and Performance

. Internal and External Customer Service

? P&L Management

? Multi-Site Operations

? Kronos reporting

? Value Stream Mapping & Continuous Improvement

? S&OP Planning

? Baan Reporting

? Lean Methodology

? Inventory Management

? Capital Expenditure Budgeting

KEY CAREER ACCOMPLISHMENTS

Trojan Battery Company, Lithonia, GA

(1996-2013)

Operations Manager

. In depth knowledge of various industry software systems including

Baan, Kronos, Excel; Word, Halogen systems.

. Delivered future state organizational recommendations to senior

leadership, regarding reporting structure roles & duties for Team

Leads on off shifts and new Supervisor.

. Optimized departmental structure resulting in improvements to

eliminate redundancy and non-value added waste elimination.

. Responsible for lean deployment throughout DCC, TM; sub units

including Procurement, FBAP, TMOS, and SPE.

. Value Stream development for IT roadmap execution resulting in

enterprise transformation of ERP software deployment.

. Customer project execution at various types of products including;

change over

. Mentorship of Green Belt project execution and toll gate review

. Support sales in RFP and solutions designs for new accounts to

include, warehouse layout design and WMS integration.

. Internal consulting for process solutions and process improvements

within supply chain network design

. Managed quarterly budget reports and projections to ensure spending

accountability of 3MM government grant.

. Team Leader in daily activities of three assembly lines with 42 direct

reports.

. Managed and supervised training, hiring and retention of associates

ranging from 10-20 post graduates

EDUCATION & CERTIFICATIONS

Jones County Junior College

Management Skills for Leaders

Forklift and Pallet Jack Certification

Project Management Skills, Systems & Strategic Thinking

Business Communication Skills

10-Hour OSHA, Lean Six Sigma

TBS training in England

Grid Casting at Wrizits



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