SUMMARY

• Over ** years of Office Administration and Management experience

• Adaptable and Positive Team Leader

• Staff Training and Supervision

• Strategic and Resourceful Planner and Problem Solver

• Exceptional Written and Verbal Interpersonal Communication

• Organized and Effective Planning Skills

PROFESSIONAL EXPERIENCE

PRODUCTION ASSISTANT

Jones Lang LaSalle / OfficeTeam Bellevue, WA Oct - Dec 2014

• Assisted T-Mobile USA Store Development Team Project Managers with all aspects of store

opening and store retro-fit projects

• Review detailed site surveys to create fixture inventory for marketing orders

• Efficiently process purchase orders for store projects for multiple national vendors

DATA OPERATIONS MANAGER

Drilling Info, Inc. Austin, TX 2012 - 2014

• Managed Data Technician team responsible for accurate and productive entry of oil and gas

regulatory forms into online database.

• Responsible for executing corrective action in accordance with company policies.

• Created training plans for employees to match company strategy and changing needs.

• Responsible for reviewing applications, interviewing and hiring candidates.

• Liaison for proper communication lines between upper management and employees; reported

to Senior Director of Data Management.

DATA OPERATIONS ASSISTANT MANAGER

Drilling Info, Inc. Austin, TX 2011 - 2012

• Coordinated the daily operational objectives of Data Technician team, ensuring efficient and

timely performance while meeting quality standards.

• Monitored and reviewed weekly and monthly productivity and accuracy metrics.

• Assisted with the hiring of candidates and corrective action of employees.

DATA OPERATIONS SUPERVISOR

Drilling Info, Inc. Austin, TX 2010 - 2011

• Supervised daily productivity of Data Technician team.

• Supervised training processes and planning for multiple data forms.

DATA OPERATIONS QUALITY CONTROL

Drilling Info, Inc. Austin, TX 2008 - 2010

• Trained Data Technician staff on search/entry process of multiple data forms.

• Responsible for quality checking entered data on daily/weekly basis.

DATA TECHNICIAN I/II

Drilling Info, Inc. Austin, TX 2005 - 2008

• Electronically entered oil and gas regulatory forms into online database.

• Searched/downloaded multiple state regulatory websites for data.

CUSTOMER SERVICE REPRESENTATIVE

FedEx-Kinko’s Austin, TX 2005

• Responsible for assisting customers with self-serve computers and copiers.

• Maximized store profits by teaching staff to up-sell services and products.

GUEST SERVICES REPRESENTATIVE

InterContinental Stephen F. Austin Hotel Austin, TX 2002 - 2005

• Processed guests’ check-in & check-out and assisted with concierge duties including booking

reservations, transportation & entertainment.

• Create & modify room reservations highlighting hotel benefits to increase room revenue.

C OMPUTER PROFICIENCIES

Microsoft Office (Excel, Outlook, Powerpoint, Word); Internet Explorer, Mozilla Firefox;

Adobe InDesign/Photoshop; Tech savvy - having learned company proprietary programs

EDUCATION

AAS Visual Communication Design

Austin Community College ~ May 2008

Curriculum developed my skills for accuracy and keeping documents clean, simple and easy to read.

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