Michael A. Serna

**** ***** ***** (Tracy, CA ****6 209-***-**** acn2z6@r.postjobfree.com

Management Profile

Quality-focused leader with experience directing complex projects across

construction, healthcare, technical and military settings. Ability to

exceed aggressive cost, time and quality metrics, while adhering to all

client requirements. Articulate communicator skilled in strengthening

relationships across business lines. Key Skills:

Construction Management . General Operations . Quality Assurance . Cost

Control . Team Leadership

Budgeting . Project Life Cycle . Project Building & Estimations . Client

Service . Process Improvements

Contract Negotiation . Time Management . Issue Resolution . Cross-Team

Collaboration . Communications

Professional Experience

PROJECT COORDINATOR/MANAGER 2014

Advantage Resourcing (Diebold) West Sacramento, CA

Evaluate customer needs and develop project estimates. Coordinate

technician resources. Provide high level of customer service. Pre-site and

post project inspections. Interface with senior project managers to

determine customer specific project completions.

Key Achievements

. Calm and professional demeanor while dealing with difficult customers

SERVICE TECHNICIAN 2011 - 2013

Tri Valley Electrical Service, Inc. Tracy, CA

Interface with customers to identify needs and align with appropriate

services for residential and commercial properties. Oversee, approve and

maintain critical documentation for accurate record-keeping and for

reference with inspectors. Develop project estimates within team or

individual setting.

Key Achievements

. Diagnose, troubleshoot and repair complex electrical issues

PROJECT MANAGER/OWNER 2005 - 2014

Mike's Repair Service Tracy, CA

Manage all life cycle phases of general construction projects, spanning

estimates, scheduling, execution and evaluation. Prepare and submit all

documentation with accountability for customer invoicing and payment

collection. Collaborate closely with technicians, customers, vendors and

senior management to drive cohesive operations.

Key Achievements

. Lone leader of QA and customer service functions

NATIONALLY REGISTERED EMT / PARAMEDIC / PRECEPTOR 1992 - 2006

American Medical Response Tracy, CA

Deliver elite, best practice care for sick or injured parents within high-

stress environments. Coordinate emergency transport of patients while

providing treatment and triage in a variety of emergency situations.

Key Achievements

. Delivered impactful training throughout community; trainings included

CPR, first aid, EMT and paramedic

Education

MBA, Business Management, 2016, University of Phoenix

BS, Project Management / Construction, 2014, ITT Technical Institute

AA, Communications, 2010, University of Phoenix

Training & Military Experience

Heavy Equipment Operator/Seabee, United States Navy, 1986 - 1991

Honorable Discharge United States Navy, Seabee, National Defense Service

Medal

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