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Technician Customer Service

Location:
Mansfield, TX
Posted:
January 29, 2015

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Resume:

LEONEL ENRIQUE RINCON

Arlington, Texas

Mobile: 254-***-****

Email Address: acn2y5@r.postjobfree.com

Certifications:

BICSI / FOA: CFOT 2001-2013

BICSI / FOA: CFOT/S 2001-2013

BICSI / FOA: CFOT/O 2001-2013

CompTia: Network Support 2013

Windows 8 2014

Formal Education:

- College of Aeronautics,

Total Credit hours earned semester: 28,

- H.S Grad., Franklin K. Lane High School

- Successful completion of the US ARMY Cable Installer Course,

Fort Gordon GA, March 1996

LICENSES

Licensed with a Class. C license to operate a vehicle in the following

state/countries;

-Inside the U.S.A.

- Texas

Outside the U.S.A.

- Internationally by the AAA

- Germany by USAEUR 03-09

- Qatar, Doha

- Panama

Other Qualities;

- Bilingual in Spanish

- Hold a SECRET Clearance by the D.O.D.

EXPERIENCE

Trace systems Inc.

Fiber Optic Infrastructure Technician

DFIP – Bagram, AFG

08/12 - Present

Hired as a Fiber Technician. Developed into a Team / Project Lead

Provided Daily leadership, instructional Guidance to US Soldiers that were

not formally trained as cable installers to ensure high quality customer

service and a durable infrastructure.

Essential Duties:

Performed or assisted with difficult installs or challenging troubleshooting

and handled customer service complaints related to installation, repair,

disconnection of any and all military equipment and complaints against any

team member.

Resolve technical problems with customers and technicians through

effective verbal and written communication. I ensure complete resolution of

customer complaints, including follow-up calls and proper system

documentation.

Conducted quality assurance inspections on subordinates to ensure high

quality work has been performed and appropriate procedures are being

properly followed. Inspections include site visits and customer interactions

to determine craftsmanship and interpersonal skill level used to appraise

development needs of members of my team.

I review daily/weekly/monthly reports to evaluate the quality and quantity of

work performed by subordinates. I provide appropriate performance

feedback to influence positive performance and a motivational atmosphere

on our team and in our company.

- Fiber optic cable Installer

- Fiber optic cable Infrastructure Engineer

- ISP Installer (Focused on Cat-6e cable)

- OSP Installer (Focused on new Fiber infrastructure)

- ISP/OSP Maintainer (Focused on maintaining existing cabling)

General Dynamics IT

Sr. E & I technician II – New Install Team

Bagram AF, Afghanistan

12/2011 – 08/2012

Identify resources required for each task

Installation, maintenance, repair, testing, splicing and material

management of copper and fiber cables and terminals

Execute ISP/OSP activity for New telecommunication service

orders

Placement, splicing, testing of copper and fiber cables

(multimode/single mode)

Report safety, security and quality control

Locate and install cable for facilities

Terminate, test and Install the fiber / copper plant for the various

sites

Install all types of voice sets

Maintain tools, test equipment and vehicle qualifications

Knowledge and understanding of wiring techniques on voice

and data services; including Cat 6 cabling

Place wiring from the wiring closet to the room jack according to

EIA/TIA standards

Process work orders

Duties may also include but never limited to analytical functions

such as: adding, removing and replacing hardware

components; use of hardware and software diagnostic testing

tools; and cable infrastructure installation

Rockwell Collins / MiSource Inc.

OSP – Lead

Atlanta, Ga – Cp Dwyer Afghanistan

Marine RCT-1

11/2010 – 11/2011

I oversaw, trained and Installed pit and duct systems, Pulling commercial

grade SM or MM fiber optic cable, tip or Terminate and splice single

and multi-mode fiber, Troubleshoot any degraded transmission path

Also Includes the Installation and Termination of Internal Cat V cable

with either RJ-45 and or keystone jacks, able troubleshoot and isolate

faults in building wiring and repair them and Install cable trays and

ensure a clean and professional installation

Working knowledge of Fiber Modems and Cable Toners of different

brands to Include there operation and configuration.

I perform site Surveys when necessary to the Job or project.

TekGs LLC

James Barrett Supv

Infrastructure Specialist

Southern Command, Miami, FL

02/2010 – 07/2010

My primary responsibilities include the installation and Termination of

all fiber optic cables, connectors all in a manner consistent with Army

regulations and customer requirements.

• Perform site surveys, installation of fiber optic cables and fiber optic

equipment with the appropriate fiber optic terminators

• Carry out day to day processes within the communications

infrastructure to include the pulling, testing, toning, labeling,

troubleshooting, and repairing of the inside and outside plant wiring

• Locate and document the underground communication utilities

• Review and update facility drawings

• Participate in scheduled planning meetings with other units and

other duties as required

• Utilize broad background in communication electronics and cabling

infrastructure in order to fulfill various communication requirements

• Provide new lines and repair existing DSN phone lines and LAN

lines using various media including but not limited to single and multi

mode fiber optic cable, CAT5e, CAT5, RG6 and RG59, RS485,

RS422, & RS232 data cables

• Other duties as assigned

CEO of Shockinvibes Motorsports LLC.

An Auto Transporting company

Jan 2009 - Present

We were an Insured Auto Transport company able to transport your Vehicles

throughout the east, Northeast and south U.S.A. with solid recommendations

to the parts of the country we do not transport in.

General Dynamics IT

Sr. Cable E&I Installer

Baghdad, Iraq

Nov.07 – Dec.08

I provide technical expertise to customers, users and or company

personnel at field sites across Iraq. I assist in the designing of

systems, software and equipment layout. I assist in the development,

implementation, install, test, modification and or the operation of

complex equipment and systems. I develop test plans and

preventative maintenance programs. I Instruct customers in the

operation and maintenance of the system. I serve as a company

liaison with customers on administrative and technical matters for

assigned projects.

I am also a Quality Assurance of telecommunications infrastructure

installations, to include manhole, conduit, copper, and fiber cables.

I Supervised the install, maintenance, repair, overhaul, modification,

construction and testing of various types of Copper, Fiber, and CAT6

Cables and connections.

I Prepared and updated Plant in Place documentation to ensure

accountability for active equipment and circuits in a Tech Control

Facility.

I supervise system and cable performance testing and

documentation.

I Prepare and update Plant in Place documentation

ITT systems Div

Outside / Inside plant Technician

Baghdad, Iraq

03/07 – 07/07

I Provided server infrastructure support and service for outlying sites, delivers

small projects from conception to implementation, supports end users in person

or via the phone, Provide technical support for IP VPN infrastructure.

• General understanding of commercial satellite hardware and operations.

• Provide technical support to applications development & operations on

network & OS issues, e-mail and provides helpdesk assistance for

escalated issues.

Capable of performing tasks in dynamic/changing situations and, under stress,

optimizing availability of system services to users/LOB staff.

EPS Inc. / Intecon / Raytheon

OUTSIDE PLANT TECHNICIAN

Kosovo, Baghdad Iraq

08/06 – 01/07

All Installation associated with a Military Communications

customer support, to include the installation, movement or

removal of telephone instruments and associated peripheral

equipment.

Cable maintenance, installation, movement, or removal of

voice, video communications, data, and LAN circuits on via

cable. Maintenance responsibilities of telephone poles,

manholes, outside terminals, pedestals, splice points, bonding

and grounding of termination points. General tasks: Site

surveys, new installation, cable drawings/record keeping, cable-

related trouble calls, and service restoration.

COMCAST

CST TECHNICIAN III

Tacoma, Wa.

02/06 – 08/06

Field technical role performing a variety of duties pertaining to

installation of bundled Residential communication services to customers

in there homes, apartments, and commercial properties to include basic

installation, disconnect, and minor technical troubleshooting of CATV,

Telephone, and Internet connectivity.

ITT SYSTEMS DIVISION

DOHA, Qatar & Baghdad, Iraq

Outside Plant Tech (OSP)

9/03 – 02/06

Communications customer support to include: The installation,

movement or removal of telephone instruments and associated

peripheral equipment. Cable maintenance, installation, movement, or

removal of voice, video communications, data, and LAN circuits on

the cable. Maintenance responsibilities, telephone poles, manholes,

outside terminals, pedestals, splice points, and bonding and grounding

of termination points. General tasks: Site surveys, new installation,

cable drawings/record keeping cable-related trouble calls, and service

restoration.

Sprint PCS

Ft. Worth, TX 76454,

Trouble Technician III

Tanya Kennedy 817-***-****

09/01 – 03/03

Processed local and long distance customers experiencing issues with

there PCS phones or service. Duties include: Identifying

conflicts/troubleshooting issues using different programs to include;

premeire,p2k,sms,outlook,velocity,the grooms list, etc, to resolve the

customer issue(s), notate acct., trouble ticket submittal if issue was

un-resolvable at my level or create a trouble report to track/trend the

issue while documenting how issue was resolved. Integrated

familiarization sessions of current and upcoming products and

services.

ACS DATALINE

FARMERS BRANCH, TX

05/01 - 09/01.

Cable Technician III

Troy Richardson

214-***-****

. Duties: Fabricate schematics based on building floor plans.

Planned/installed/maintained network of CISCO switches and routers.

Installed

racks, routers, switches, phones, PC's and cabling i.e (cat 3, 5, 5E & 6,

fiber optic

coaxial, etc.) and fiber optic splicing. Maintenance of company

vehicles daily, weekly and monthly preventive maintenance services.

Intergrated Airlines

Dallas/Ft. Worth, TX 76055,

Ramp Agent

05/01 – 09/01

Jeff 972.-269-5454

Operated heavy wheeled vehicles for transporting articles and materials,

to and from, distribution points. Loaded, unloaded, delivered supplies

and equipment, to various sections.

Duties performed: Receiving, sorting, shipping, processing,

weighing, measuring, re-packing, and securing of all types of cargo.

Transported materials ready for

shipment onto airbus cargo planes, using various air cargo equipment;

fork-lifts, tugs, mail hoist, and aluminum mail containers.

United States Army

FT. Hood, TX

CABLE INSTALLER

10/1995 – 04/2001

SSgt. Harmon

Duties included but were not limited to maintaining physical fitness

score, weapons qualification score, uniform inspection, random drug

testing, military and P.O.V. safety inspection. Duties were to fabricate a

schematic based on floor plan then lay-out a multi-layered uni-directional

system. Installed racks, routers, switches, phones, PC's, cables (cat 2-

7, fiber optic, coaxial) and fiber splicing. Maintained company

vehicles daily with weekly, monthly preventive maintance services

according to operators manual.

United Parcel Services

Queens, NY 11301

Sorter / Loader / Unloader

04/1993 – 08 / 1995

Loaded /unloaded mail vehicles. Sorted and sacked mail operated

conveyer belts, rollers, and rail handling equipment, directed mail,

received

deliveries, kept records, accounted mail, and sorted packages by codes

for proper delivery to its correct destination in a timely manner. Provided

and administered typing support for main office. Processing, operations

and establishment control. Protection and disposition of records and logs,

for efficient reference searches and retrieval of information and materials.

References:

Terrence Ivy – Fiber tech – acn2y5@r.postjobfree.com - 559-***-****

Ricardo Mercado – Underground lineman. – acn2y5@r.postjobfree.com - 617-***-****

LaRon Butler – Network admin. - acn2y5@r.postjobfree.com – 908-***-****

Jose Velez – System admin/ TCF tech - acn2y5@r.postjobfree.com - # n/a



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