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Sales Customer Service

Location:
Stafford, TX
Posted:
January 29, 2015

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Resume:

Anne Burke

**** ****** **** ****

Missouri City, Texas 77459

Mobile: 713-***-****

Email: acn2xd@r.postjobfree.com

PROFILE

Highly motivated and successful sales professional offering over 25 years

of comprehensive experience in sales and marketing; the last 6 years in the

real estate industry as a New Home Sales Consultant with a regional and

national builder. Extremely dedicated, hard-working, loyal and ethical and

always willing to go the extra mile. Exceptional written and oral

communication and negotiating skills, as well as persuasive presentation

skills. Maintained a life long history of outstanding achievements and

proven sales records as well as exceptional customer satisfaction ratings.

Community service leader co-chairing Child Advocates of Fort Bend/CASA Home

Tour fund raiser from 2005 - 2009, raising over 1.2 million dollars,

directing over 6 sub-chair persons and over 750 volunteers (see awards,

activities).

New Homes Sales Professional May, 2010 - June 2012

Meritage Homes, Houston, Texas

Duties: Oversee all aspects of the new home sales community. Responsible

for initiating, directing and closing all new home sales in master planned

communities. Consultative-relationship selling to ensure customers complete

satisfaction from finalizing contract to obtaining financing to completed

end product. Responsible for complete profitability, quality, and quantity

of sales contracts in new home subdivision.

Certifications: Platinum Tier - Financing II; Meritage Homes Sales Success

II

New Homes Sales Professional August, 2006 - March, 2010

Perry Homes, Houston, Texas

Achievements:

- Perry Homes coveted "A" Award for 2006, 2008, and 2009.

- Sales Professional of the Quarter - 1st Quarter 2007 - H-2 Division

- 1st Runner Up for Sales Professional of the Year - 2007- H-2 Division

Duties: Oversee all aspects of the new home sales community. Responsible

for initiating, directing and closing all new home sales in master planned

communities. Consultative-relationship selling to ensure customers complete

satisfaction from finalizing contract to obtaining financing to completed

end product. Responsible for complete profitability, quality, and quantity

of sales contracts in new home subdivision.

- Direct and develop a separate sales office including initiating flow

of all legal and inner office documents, directing an assistant,

working in cooperation with the client, construction team, warranty

department, finance, and legal departments.

- Follow through with all reporting needed to research market dynamics

for activity reports, trend and market analysis reports, traffic, and

competitive analysis in order to provide tangible current marketing

information.

- Develop and maintain strong loyalties established through relationship-

building with area realtors.

- Ability to generate leads through prospecting, outside marketing, as

well as follow up on all leads through telemarketing, emails, and

written correspondence.

- Gain referrals through exceptional customer service.

Industrial Sales & Marketing Specialist/ Independent Contractor 1995 -

2006

Thomas Publishing Company/Anne Burke Inc., Dallas - Houston, Texas

Duties: Extensive B2B experience in initiating high level interactive

business conversations with key decision makers in both Fortune 500, large

and small industrial manufacturers, distributors, OEM's and service

companies. Key Account/National Account responsibilities.

- New account development and on-going management. Responsible for

territory expansion and building a strong pipeline of potential customers

and expanding existing customer base.

- Develop custom selling strategies and programs.

- Create and build strong relationships that ensure renewal and

increased business.

- Effectively sell intangibles, educating and conveying new marketing

ideas to create interest and value.

- Selling E-Commerce solutions through extensive lead generation,

telemarketing, cold calling, and referrals.

- Trouble-shooting and inheriting troubled "orphaned" accounts to re-

create trust, re-build relationships and re-define marketing goals.

Achievements: Excellent renewal statistics; continual renewal base of 75-

80% exceeding national average by 25% in a very tight and competitive

market place.

- 2002 TOP GUN AWARD for most new sales in complimentary Texas

Louisiana Gulf territory.

- TOP GUN AWARD for 2002 "KICK-OFF" CONTEST in North Texas Oklahoma-

Selling 7 new accounts.

- Achieved 98 - 110 % of sales plan for years 1998 - 2002.

- Consistently top volume producer (top 3) in North Texas/Oklahoma

territory.

Senior Sales Manager/National Accounts 1992 - 1995

Southland Center Hotel/Richfield Hotel Management Corporation, Dallas,

Texas

Duties: Responsible for the daily occupancy and sales/marketing of a 600

guest room, full service convention hotel.

- Assisted in developing, motivating and supervising a sales staff of

8.

- Promoted, solicited and sold 2000+ room nites/ month while

consistently exceeding sales quotas 100% of the time.

- Acted as liaison with the Dallas Convention and Visitors Bureau.

Handled and/or directed all DCVB sales leads, formal contracts and

proposals as well as special promotionals, sales blitzes and trade shows.

- Developed and maintained primary markets including National and Texas

Associations, Corporate Contract and the Entertainment markets.

- Created and implemented monthly, quarterly, and annual marketing

plans: developed personal as well as team goals and objectives within our

target markets.

Achievements: Awarded Richfield's Top Salesman Award for the most new

accounts sold in 1993 (Twenty Five Million Dollar Marathon).

- Developed brochures and collateral pieces which increased sales and

market awareness.

- Initiated, developed and maintained an innovative 'Entertainment"

market segment that tapped into a new customer and profit base producing

over $360,000 annually.

Assistant Director of Sales/Marketing 1987 - 1992

Ramada Hotel Downtown at Convention Center, Dallas, Texas

Duties: Responsibilities for this 240 guest room downtown property

included supervising and developing a staff of 3 in the local sales office;

training, creating and implementing quarterly and annual marketing plans

and budgets, attending trade shows and sales seminars.

- Responsible for the National Convention market, negotiating contracts

and rates for all "city wide" conventions in close cooperation with the

Dallas Convention and Visitors Bureau. The Convention market accounted for

over 70% of total hotel revenue.

- Soliciting "other" special event business including Cotton Bowl, Fair

Park, Starplex and Reunion Arena; second largest market accounting for

over 12% of total revenue produced.

Achievements: Extensive travel to Austin, Texas to develop state and

federal government markets and create loyalties with Office of Personnel

Management (OPM), Social Security Administration (SSA), Occupational Safety

and Health Administration (OSHA), Office of Hearing and Appeals, U.S. Army

Corps of Engineers, increasing market share 4%.

- Frequent travel to other corporate owned properties (Ohio, New York,

New Jersey) to assist and lead in increased sales training/activity and

oversee corporate sales blitzes.

- Solicitation and travel to local feeder cities including Austin,

Houston, and Shreveport to target corporate and government markets.

Sales Manager 1986 - 1987

Ramada Hotel Downtown at Convention Center, Dallas, Texas

Duties: Strong contact base and loyalties established with travel agents

all over the country.

- Attended and selected for special panel discussions for National

Tour Association (NTA) and American Bus Association (ABA) conferences.

- Primary duties were to develop new corporate contract base business

including Southwestern Bell, BASF Corporation, Reserve Life Insurance Co.,

American Airlines, and AT&T.

- Promoted to Assistant Director of Sales in 1987.

Director of Sales/Marketing 1985 - 1987

Amerisuites, Incorporated, Dallas, Texas

Duties: Responsible for obtaining and developing all markets in this 126

room all-suite hotel.

- Implemented file and "tickler" system and created "form letters" for

bidding and correspondence.

- Public relations and marketing skills used in telemarketing,

prospecting, cold calling and mass mailings.

- Developed long and short range marketing plans and budgets.

- Assisted with establishing creative marketing tools (brochure and

collateral pieces) and new operational procedures.

- Developed new corporate key accounts such as Motorola, Caterpillar-

Darr, and Boy Scouts of America.

Education

Marathon High School

Marathon, Florida

Honors Graduate, 1976

Florida State University

Tallahassee, Florida

Business Administration/Marketing

1976 - 1981

Texas Real Estate License # 530611

Houston, Texas

January, 2005

Alvin Community College

Alvin, Texas

Phi Theta Kappa Honor Society

Diagnostic Cardiovascular Sonography Program

June, 2012 - December, 2014

Awards, Activities, and Associations

- Phi Theta Kappa Honor Society

- Child Advocates of Fort Bend County/ CASA HOME TOUR Chairman of Sienna

Plantation/2005, 2006, 2007, 2008, and 2009 (Raised over $1,250,000)

- Child Advocates of Fort Bend County/ CASA GALA Chairman of LIVE

Auction/2005 (Raised $223,000)

- Sienna Plantation-Events Committee/2004

- Greater East Dallas Chamber of Commerce Board Member / 1995 - 1997

- Dallas Chamber of Commerce/ LASSO CLUB/ 1992 - 1994

- SGMP/Society of Government Meeting Planners/ 1992 - 1994

- TSAE/ Texas Society Of Association Executives/ 1990 - 1994

- Family Gateway Volunteer/ 1992 - 1993

- Who's Who Among American High School Students/ 1976

- BPOE Scholarship Recipient/ 1976 for Outstanding High School Senior

- American Legend Outstanding Citizenship Award/ 1976

References

Furnished upon Request.



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