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Customer Service Project Manager

Location:
New York, NY
Posted:
January 29, 2015

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Resume:

Jillian Bowe

*** ***** ***., ***** **** ***, New York, NY 10016

631-***-****

acn2x4@r.postjobfree.com

Experience Experienced in creating original content for highly trafficked entertainment blogs, utilizing

SEO and significant user engagement via Facebook, Twitter and other social networking

Summary

platforms.

Possessing extensive knowledge and contacts throughout the pop culture landscape, as well

as an affinity for noticing and capitalizing on entertainment industry trends.

Skilled at securing exclusive interviews with actors, writers, producers etc. for website and

podcast features.

Well versed in the usage of SAP, Drupal and WordPress blogging software, photo editing,

and HTML writing. Trained in Entertainment Partners Vista Accounting Software, Classic

Vista.

Education

B.A., Mass Media Arts, Clark Atlanta University, Atlanta, GA 2004

Professional

Experience

Freelance Writer– Celebuzz 2012 2013

• Wrote and published a variety of articles, Top 10 lists, and other content pieces for a highly trafficked

celebrity news website, adhering to Associated Press (AP) style guidelines.

• Conducted and transcribed interviews with numerous celebrities.

Box Office Assistant – Second Stage Theatre, 2011 2013

New York City, NY

• Provided exemplary customer service to subscribers and single ticket buyers over the phone and in person.

• Oversaw ticket distribution for all departments in the theater, as well as with tickets.com

• Wrote, proofread, fact checked and presented reports to theatre executives documenting each show’s weekly

earnings progress and statistics.

• Handled all group sales, including the preparation of contracts and fulfillment of payments, emails and web

communication.

Blogger– DaytimeConfidential.Zap2it.com and PopConfidential.Zap2it.com, 2008 – Present

New York City, NY

• Assists editorial director with copy editing and line editing for a heavily trafficked celebrity news blog.

• Covers television, film, stage, new media, music and celebrity news for two fast growing blogs in the Zap2it

(Tribune Media) family of affiliate blogs.

• Produces original blog content that has been linked by PerezHilton.com, Zap2it.com and TVGuide.com.

Project Manager Michael D. Mundle Custom Trim and Construction

2007 2011

Long Island, NY

• Created and executed project work plans and revised as appropriate to meet changing needs and

requirements.

• Identified resources needed and assigned individual responsibilities.

• Managed day to day aspects of all projects.

• Served as public relations and marketing liaison for all phases of projects.

• Prepared for engagement reviews and quality assurance procedures.

Senior Customer Service Representative– Verizon Wireless, 2005

2007

Alpharetta, GA

• Managed over 70 customer inquiries daily relating to service issues, billing disputes, equipment orders, and

troubleshooting for the nation’s largest standalone wireless carrier.

• Trained up to 20 staff on new products and services.

• Assisted department supervisor in reporting and analysis functions.

• Maintained accuracy of customer accounts for the 12 state Southern region.

• Promoted after only nine months on the job.

Contributing Writer and Lead Intern– Creative Loafing Newspaper,

2004

Atlanta, GA

• Wrote articles and blurbs for the Arts and Happenings section of an alternative weekly newspaper with a

circulation of over 130,000.

• Contributed stories to the City Homes section profiling Atlanta communities; wrote blurbs for the See and

Do section.

• Responsible for compiling up to date listings of Atlanta events and entering them into the paper’s database.

• Member of the editorial team creating a special Best of Atlanta edition.

• Managed a team of six interns.

• Copyedited and proofread copy as necessary.

• Provided support to the online editor for the paper’s Web edition.

Contributing Editor –The Panther Newspaper, 2001

2004

Atlanta, GA

• Wrote articles and features for the Clark Atlanta University weekly newspaper, read by over 5,000 students

and faculty.

• Wrote 3 4 weekly pieces covering campus news as well as general interest stories from around the Greater

Atlanta; also focused on arts and entertainment.

• Contributing writer to Ragtop, a special weekly entertainment insert; reviewed new music, films and TV

shows; also covered the latest entertainment industry gossip and news.

• Occasionally assisted in the layout of the paper.

Computer Skills

WordPerfect • Microsoft Word • PageMaker • Ventura Publisher • IBM and Macintosh Systems • Adobe

Photoshop • Firefox • Google Chrome • Google Document • Google Calendar • Google Contacts • Gmail •

Internet Explorer • Safari • Microsoft Excel • Microsoft Powerpoint • Final Draft • Drupal • WordPress •

Facebook • Twitter • Instagram • Linkedin • Foursquare • Tweetdeck • SalesForce • Classic Vista Accounting

Software



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