BEATRICE MUTUMINKA

** ******** ********, ********, **, L6T 2A5

Home Tel: 905-***-****

Cell: 647-***-****

E-mail: acn2x2@r.postjobfree.com

KEY STRENGHTS

. Strong multi tasking, negotiation and decision-making skills

. Ability to work independently in a fast paced, team oriented

environment

. Commitment to customer's satisfaction, retention and loyalty

. Work well under pressure

. Hard worker & team player, honest and enthusiastic with positive

attitude

. Excellent organizational, interpersonal and communication skills with

professional

. Understanding, responding, achievement orientation

. Problem solving and also judgments

. 6 years experience in General Accounting

. Degree in Accounting/Finances

. Fluent in both English and French with solid in oral and active

listening skills

EDUCATION

Certificate in Microsoft Word, Excel and Access

2004

Brampton Multicultural Community Center

Degree, Accounting/ Finances

1992

Universit d'Abidjan (Ivory Cost)

WORK EXPERIENCE

Malton Neighbourhood Services-I.R.I.S Toronto, ON Feb

'07 - Sept '13

(Toronto Pearson International Airport)

Customer Service, Receptionist & Service Assistant

. Interpretation/translation in English, French, Swahili, Lingala,

Kirundi and Kinyarwanda.

. Facilitating the passage through Customs and Immigration at the

airport.

. Assisting with connecting flights to final destinations

. Arranging ground transportation and overnight accommodations

. Providing winter clothing to Government Assisted Refugees (Oct.-Apr.)

. Flight rebooking and help solving other flight difficulties

. Help solving baggage difficulties

. Helping clients with special needs

. Crises Intervention/assisting with medical emergencies upon arrival

. Giving personalized information and assistance

Luxottica Canada, Inc Mississauga, ON

Jul '06 - Sep '06

Bilingual Customer Service Representative

. Processed orders by phone (Use of AS400 System)

. Accessed and processed information

. Performed general office duties

USC Education Savings Plans Inc. Mississauga, ON

Aug '04 - Mar '06

Bilingual Customer Service Representative

. Verified information and entered applications forms

. Maintained personal standards for productivity and quality

. Performed routine administration requirement, which included updating

banking and address changes

. Helped with the reception and mailing room

Region of Peel Brampton, ON

Nov '03 - Aug '04

Accounts Payable/ Support Clerk

. Opening and sorting of mail alphabetically

. Filed the paid cheque documents in a numeric filing system

. Look up payments in the PeopleSoft system

Banque Commerciale du Burundi Burundi

Jan '95 - Dec '01

Accounting Assistant

. Organized accounts payable and accounts receivable procedures

. Assisted in preparing annual accounting statements

. Processed orders and prepared end-of-month statements for clients

. Responsible for customer inquiries concerning their accounts

References Available Upon Request

Contact this candidate