Prasenjit Kumar Debroy

Marketing & International Business

**/**/** / **** / *******, Hindi

acn2wk@r.postjobfree.com +91-986*******

Objective: Seeking a position that allows me to grow professionally, w hile being able to

utilize my skills for the betterment of the organization with the best use of my

experience and education.

Education

Qualification Institute Board Year Percentage / CGPA

Symbiosis Institute of Management

MBA SIU 2014 3.021 / 4

Studies

Poona College of Arts, Commerce & University of

BCA 2010 56.41

Science Pune

12th Army School, Shillong CBSE 2005 71.00

10th Army Public School, Udhampur CBSE 2003 83.60

Work Experience (47 months)

• Organisation: Talentedge Period: May 2014 – Present

Designation: Education Leader (Assistant Manager) – Enterprise Sales

Job Description:

Identify market needs & opportunities

Develop & deliver consulting / business solutions in a timely and efficient manner

Create new, complementing & value added offerings, go-to-market strategies and action the

same by building the required pipeline of opportunities, presenting an end -to-end solutions to

the clients and bagging the business at a premium

Develop & present relevant business proposals

Monitor market intelligence within the industry in terms of market development, new projects,

competitive activity, new customers

Develop, sustain and nurture relationships with partners and principals, external trainers and

key customers

Understand client needs, develop and deliver products and services to address customer

requirements, seek feedback from clients on services provided, constantly monitor and review

quality benchmarks/ norms to ensure highest level of customer satisfaction

Build and maintain relationships with customers, partners & provide pre–sales & Post–sales

support to partner's

Use corporate tools to manage the pipeline, metrics, and forecasts and drive business

intelligence

Design sales strategies and ensuring alignment with the brand business strategy

Identify and implement innovative business development and sales strategies to increase

company profitability by fully leveraging service offerings of Company's horizontal and vertical

markets

• Organisation: Eclipsis Bpo Solution Period: Nov 2010 - Nov 2011

Designation: Help Desk Support

Job Description:

System troubleshooting and maintenance

IT Asset Management including hardware and software license management

Installation, Configuration & troubleshooting problems related to Laptop Hardware, Application,

printer, antivirus, updating Anti-Virus patches and OS

Document, track and monitor all problem and resolution activity in tracking syst em

Escalate or transfer issues of higher complexity to tier 3 specialists

• Organisation: WNS Global Services Private Limited Period: Dec 2008 - Nov 2010

Designation: Customer Service Associate

Job Description:

Provide outstanding customer service and sales support to cus tomer’s over phone and email

Focus on delivering on key results like customer satisfaction, first time resolution, efficiency

Focus on adhering to defined quality metrics

Add value to every client interaction by marketing the right products/services/features

• Organisation: HOV AR Management Services Private Limited Period: May 2008 - Sep 2008

Designation: Customer Service Representative

Job Description:

Made outbound and receive inbound calls

Documented all information pertaining to accounts on the collections system

Negotiated while maintaining a professional and courteous attitude

Track record in agency or bad debt recovery - Experience with skip tracing

Excellent organizational and follow-up skills

CPS: IncuCapital Advisors Pvt Ltd, Pune 15th April 2013 – 23rd June 2013

Project Title Development of Officedrop Model

Conducting survey on working populace to understand travel induced pain

points

Project To investigate the characteristics of office going persons

Description

Gauge willingness to pay for a monthly prepaid office pick and drop service

To develop Officedrop business model

Formulate pricing basis, SOPs, use cases, website services, payment system

Key Projects

Indian Automotive Industry: Outlook 2020 [Dissertation, MBA]

To study the emerging trends of Automotive Industry and shift in consumer buying patterns

Steammo – Marketing Manager [Dec 2012 – Jan 2013]

To understand the present status and objectives of the company and de vise strategies to attract

clients and end-consumers in the Quick Service Restaurants (QSR) domain.

Healthcare Management System [2009]

Designed a complete Hospital Doctor – Patient management system incorporating features of

patient inward queues, medical card, medical history, appointment generation, prescription,

medicines disbursement and bill payment system

Achievements

Lean Six Sigma: Green Belt [September 2012]

ITIL® v3 Foundation Exam [September 2011]

Microsoft Certified IT Professional (MCITP) [May 2012]

Microsoft Certified Solutions Associate (MCSA) [May 2012]

Microsoft Certified Technology Specialist (MCTS) [April 2012]

70-640 Configuring Windows Server 2008 Active Directory [April 2012]

Secured 3rd position in Science model exhibition, Udhampur District [2002]

Successfully completed C++ with 75%, NIIT Shillong [2004]

Extra-curricular Activities

SIMS Coordinator, Launchpad Program [July 2012 – July 2013]

Attended International Conference on "Fostering an Entrepreneurial Environment"

(Poona College) 2010

Participated in Red Ribbon Project Inter collegiate seminar for HIV/AIDS awareness

(BMCC) 2008

Served as Team Leader for DNA Marketing Project [Dec 2007 – Jan 2008]

Organizing committee, Hunar (Poona College) 2007

Participated in Business Talent Hunt (BMCC), Pune 2007

Actively participated in sports (Football & Badminton) at state level

Interests: Blogging about Businesses, Brands, Technology and Economy, playing TT

Contact this candidate