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Customer Service Manager

Location:
New York, NY
Posted:
January 29, 2015

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Resume:

Michael Moleski

**E Cottage St. Port Chester, NY 10573 914-***-**** acn2wh@r.postjobfree.com

OBJECTIVE

Ambitious and versatile professional seeks position with dynamic organization that rewards dedication and initiative with adv ancement

opportunities.

PROFESSIONAL PORTFOLIO

Maintained 109% productivity of all trained personnel in 2003 while simultaneously decreasing indirect time 12% at Gap Inc.

Managed inventory for 600+ retail stores and centralized dispatching process at Gap Inc.

Received Exceptional Achievement Award for customer service and sales with Enterprise Rent -A-Car for fiscal year 2006.

Raised revenues an average of 54% for 3 straight years at Huntington Learning Centers .

PERSONAL STRENGTHS

Enthusiastic team builder, with highly developed organizational, interpersonal, and problem -solving skills

Demonstrated expertise in sales, customer service, cost -containment, and strategic planning in multiple businesses

Adept at multi-tasking and making sound business and operations management decisions under pressure

EMPLOYMENT HISTORY

Project Manager

Remus Industries, LLC 2012-Present

Work closely with estimator to construct accurate bids for proposed work

Schedule projects in logical steps and budget time and money to meet deadlines

Inspect and review project procedures to ensure compliance with OSHA Standards and Municipality Construction codes

Negotiate and execute contracts for architects, owners, subcontractors, vendors, and suppliers

Apply for, and obtain, all required permits and licenses for jobs

Directly manage job foremen/supers in order to ensure project is being completed as designed and on schedule

Review construction methods and materials to ensure they meet project specifications

Submit all required documentation to architect/engineer for approval

Price and purchase all supplies and materials to complete construction projects

Prepare and submit budget estimates and job completion payment requisitions

Confer with supervisory personnel, owners sub-contractors, and engineers to discuss and resolve matter such as work

procedures, schedule conflicts, and construction problems

Submit end of project paperwork to appropriate persons to ensure proper job close out

Center Director

Huntington Learning Centers 2008-2011

Directly responsible for center’s sales growth and revenue, as well as, lead generation, academic management, and cost control

Drive the sales culture in the center through awareness of goals, role plays, and sharing best practices with regards to sale s and

product knowledge

Manage the Bellwether Survey numbers to ensure all employees, parents, and children are satisfied with center conditions

including customer service, quality of instruction, and staff interactions

Responsible for direct supervision of an Academics Manager, Marketing Manager, and in-center tutors.

Oversee the Marketing Manager to ensure local marketing efforts are strong. This consists of daily lead generation, local

business partnerships, school partnerships, and community service

Oversee the Academics manager to ensure quality tutors are hired, student lesson plans are effective and concise, and ensure

children are making the desired amount of academic progress in all of our programs

Provide continuous feedback to all parents regarding their children’s goals, struggles, and progress through regularly scheduled

parent conferences.

Control center costs by monitoring payroll, center expenses, and marketing budgets

Conducts yearly performance evaluations and provide constructive feedback on a re gular basis to all employees

Represents corporation as interviewer in job fairs and screenings hiring all center personnel including managers and tutors

Conducts daily center meetings to ensure all center goals and plans are being efficiently executed ea ch day

Branch Manager

Enterprise Rent-A-Car 2004 -2008

Increased operating profits and rental fleet size to new records in 3 stores before being promoted to th e largest (non-airport)

rental branch in NY State.

Manage the efforts of branch employees in providing a high level of customer service, including management of the rental

counter, customer flow, and telephone service, as well as, training by example

Supervise, mentor, train, coach, evaluate, and develop staff. Provide continual feedback regarding employee performance; meet

with personnel to monitor sales goals and overall performance.

Develop, plan, and actively participate in branch sales and marketing efforts to increase and improve business with new and

existing accounts.

Manage vehicle maintenance and repairs, including preventative maintenance, manufacturer recalls, breakdowns, and accident

damage.

Reached customer satisfaction ratio of 90% 24 months in a row.

Responsible for all financial statement analysis for my branch and continuously look for ways to generate more revenue a nd

facilitate effective cost cutting to increase branch profits.

Operations Supervisor

2001 – 2004

Gap, Inc.

Manages and maintains inventory for 600+ Gap, Inc., retail stores

Analyzed Distribution Division facilities and centralized dispatching process for Fishkill Campus

Monitors and forecasts Distribution Center expenditures, and ensures proper procedures are followed for budget approval

Responsible for direct supervision and development of three assistant supervisors and 100 associates

Represents corporation as interviewer in job fairs and screenings hiring 400+ new associates during peak season

Evaluates staffing requirements and develops responsive strategies including coordinating with counter department supervisors

in transferring employees between departments to balance workload

Conducts daily department meetings as part of open communications program

Develops and monitors employee training

Conducts quarterly performance evaluations

Monitors individual production to ensure compliance with established standards for production, accuracy, safety, and attendance,

and converts these records to daily productive reports

Enforces Distribution Division safety, housekeeping, and loss prevention policies

Collaborates with industrial engineers in determining most cost-effective methods and procedures

Documents processes and procedures for inclusion in operating manual

COMPUTER SKILLS

Microsoft Office Suite

QuickBooks

Blubeam Revu

Peoplesoft

WMS

CAD

Procore

Heavy Bid

EDUCATION

Bachelor of Business Administration January 2001

Pace University, Pleasantville, NY

REFERENCES

Available upon request



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