Donna M. Thomas

**** *. ********** ******

Indianapolis, IN 46219

317-***-****

Highlights of Qualifications:

Enthusiastic, personable, friendly & caring

Professional in appearance and manner

Familiar with spreadsheets and word processing

Excellent team player; work well with all types of people

Enjoy working/assisting with the elderly and the physically challenged

Diplomatic and tactful in dealing with patients, customers and clients

Hard worker, Fast learner with a wide range of clerical skills

Education and Computer Training:

Mary Riggs Neighborhood Center, Indpls, IN

Ten weeks/200 hours: Coursework: Microsoft Word/Excel

Certificate awarded: April 2004, also received certificate for perfect

attendance

Vocational Studies: Osco Drugs/CVS, Indpls, IN

Coursework: Pharmacy Technician, Certificate awarded: August 1997

Professional Skills:

Typing/Keyboarding, Data Entry, Word processing, Faxing/Filing, Record

Keeping, Photocopying, Office Support, Customer Service, Retail Sales &

Accounting

Computer Skills:

M icrosoft, Word, Excel, Outlook, Windows XP & Image Now.

Professional Experience:

2/21/12 - 12/8/13

C hiro 1st Chiropractic - Therapist/Marketing/Office Support

Assisted with patients, therapy, ultrasounds, rehab & stretches, front desk,

scheduling, marketing paperwork & doing events, cleaning, etc.

2/2007 - 11/30/11

Indiana Department of Insurance - Account Clerk 3

Assisted with Deposits, Data Entry, Balance Filings, Maintaining Credit

Spreadsheets, Scanning & Linking, Mail, Reserves, Notices under $15,000,

Medicaid Liens, Filing, Closing claims and Certified copy requests.

8/2/04 - 1/2007

Indiana Department of Insurance - Secretary 4

Inputting information pertaining to Medical Malpractice complaints

(appearances, dismissals, panel information, etc.) Assisted consumers,

patients & providers with Hospital Liens, Claim status on doctors and

hospitals, Updating/Organizing files.

5/3/04 - 7/30/04

DNR, Fishing, Wildlife & Map Sales - Intermittent/Temporary

position

Various duties as needed, paperwork, phones, opening & routing mail to

t he appropriate department, etc.

2001 - 2003

Chiro 1st Chiropractic - Telemarketing Supervisor

Monitored, directed & supervised telemarketing staff, Marketed services

and inquiries to companies & potential patients thru dinners & events and

assisted with office duties as needed.

2000 - 2001

Brylane Warehouse - Order Processing Clerk

Process merchandise orders, performed quality control checks, inspections

and routed orders to the appropriate departments.

2/1/94 - 3/23/98

Osco Drugs/CVS - Pharmacy Tech/Clerical

Customer Service, filling & dispensing individual prescriptions, monitored

stock inventory on a regular basis and assisted with various duties in

pharmacy and the store as needed.

1987 - 1993

Jewelies (Eastgate) - Assistant Manager

Customer Service, opening & closing, meetings, deposits, scheduling 4-6

employees, stock, exchanges, paperwork, special orders, etc.

P rofessional/Personal References:

Mrs. Annette Gunter - Supervisor from 2004 thru 2011

IDOI - 311 West Washington Street, Suite# 200

I ndianapolis, Indiana 46204 317-***-****

M rs. Sheila Gamble - Former Supervisor/Known for 15+ years

D NR - 402 West Washingon Street (Government Center)

I ndianapolis, Indiana 46204 317-***-****

M r. Charles Johnson - Former Co-worker/Known for 15+ years

I DOI - 311 West Washington Street, Suite# 300

I ndianapolis, Indiana 46204 317-***-****

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