Yasmin Rojas

**** ******* ******

Hyattsville, MD 20722

301-***-****

acn2wa@r.postjobfree.com

Summary of Skills

• Fluent in Spanish

• Proficient in Microsoft Office, Word, Excel and Internet Explorer,

• Skilled communicator, proficient in oral and written communication

• Excellent Interpersonal Skills

• Coordinating meetings and conferences

• Trained and developed personnel

• Articulated policy and procedural material to staff members

• Strong analytical skill, creative in resolving problems and addressing issues

Education

• 1984-1986 Brothers and Sister Community

• 1998-2002 Montgomery Community College

• Business Administration

• General Studies

• 1997-1999 Info Tech Training

EXPERIENCE

2002 – Present, Montgomery County Maryland (MNCCPC)

• Schedules and processes permits to the public for use of picnic areas, recreational buildings

• Manages all customer complaints or issues, referring the more complicated situation to the supervisor for resolution

• Makes reservations, assists customers with the selection of appropriate rental facilities, and makes recommendations

• Determines customer eligibility for fee reductions and verifies programs eligibility and residency requirements are met

• Receives and processes requests for reservation, collects key deposit fees, processes receipts issues permits

• Prepares and makes bank deposits and maintains corresponding financial reports as required

• Administers the key security deposit system and issues receipts. Checks on an ongoing basis for keys and permits

• Complies with established policies regarding the safeguarding of customer personal information, including credit card

• Checking account numbers, and all related demographic data

• Maintains updates and distributes files and reports. As needed, secures approval and orders equipment and others

1995 – 2014, Global Credit Inc. /Collector, Customer Service Representative

• Drafted and prepared legal documents; provided basic administrative support

• Located delinquent customers through “Skip Trace pulling credit files reported to CBI/TRW, Equifax and other credit comp.

• Received in bound and returned calls from client

• Followed up with insurance companies for past due payments, service debtors with payment over the phone and in person

• Review and explained past due accounts

• Prepared payment plans with debtors and companies, helped debtors apply for Medical Assistance or Medicaid Ins

programs

2003 – Present, Quality Cleaning Service Customer /Sales Representative/Marketing

• Prepared contracts for all clients

• Prepared and submitted proposals for new clients

• Drafted and Developed all advertising and marketing programs and negotiated advertising cost

• Responsible for all trade show scheduling and exhibits

• Maintained client relations with existing accounts and followed up with client

• Prospect for potential client

• Made sure sale quotas are met

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