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Customer Service Manager

Location:
Springfield, IL
Posted:
January 29, 2015

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Resume:

WILLIAM C. LEDONNE

*** *. ********* ******

Arlington Heights, Illinois 60005

*** – 392 – 6241

acn2w2@r.postjobfree.com

CAREER SUMMARY:

Owner/Manager/Supervisor with over 30 years of in-depth experience in the retail and food service businesses. Ambitious leader of multi-million dollar establishments, achieving project scheduled goals. Self motivated administrator having increased productivity and net sales by developing and implementing new training programs, as well as using effective and motivating mentoring techniques.

WORK EXPERIENCE:

Driver, School District 15, Palatine

Palatine, Illinois, November 2014- January 2015

. School bus driver. Transported students to and from school. Provided daily bus pre-trip inspections,

cleaned the interior of the bus (swept out). Currently hold a class B, CDL with passenger, school bus, and air brake endorsements.

Driver, Clearbrook

Palatine, Illinois, April 2013- Present

. Bus Driver for Clearbrook. Responsible for the transportation of physically and mentally handicapped clients from their residents to their day stations. Drove from Buffalo Grove, to Schaumburg, and from Carol Stream to Skokie.

Cashier

Palatine, Illinois November 2011 - March 2013

. Cashier at Mariano’s Fresh Market grocery store. Basic cashier responsibilities.

Owner, ACE Hardware Store #71 Inc.

Chicago, Illinois: January 1986 – March 2005

Owned/Operated a 5,000 sq. ft. hardware store

Increased annual sales from $600,000 to over $1,000,000

Remodeled entire store with up to date fixtures, equipment, and technology, resulting in higher sales revenue

Handled all aspects of business, including: sales, purchasing, accounting, customer service, hiring, training, and supervising 15+ employees

Manager, McDonald’s Corporation

Oak Brook, Illinois: April 1984 – December 1985

Excelled in the accelerated management program, being promoted to Store Manager after 16 months

Enforced no overtime, resulting in a controlled payroll system while successfully preventing extra expenses

Successfully maintained inventory control, quality control, and yield control and analysis

Hired, trained, and supervised 130 employees

EDUCATION

McDonald’s University, Oak Brook, Illinois University of Illinois, Chicago, Illinois

Management/Equipment Maintenanc



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