OBJECTIVE

An accomplished, well-rounded professional seeking to contribute his

extensive technical expertise and abilities toward a full

time position in the Electronics and Telecommunication field with

opportunities for growth and achievement.

EDUCATION

Harper College

2014

Cisco CCNA Network Specialist Certificate

Palatine, IL

DeVry University

1997 - 2000

Associate of Applied Science in Electronics

Kansas City, MO

SUMMARY OF QUALIFICATIONS

. Experienced Electronics and Telecommunication professional with

extensive skills and field training

. Experienced in electronic equipment troubleshooting, engineering,

design, product testing and inspection, quality control and customer

relationship management

. Ownership and results-driven with strong analytical, creative, and

problem solving skills

. Ability to manage multiple projects at once, to meet scheduled

deadlines and generate results

. Highly-motivated, smart-working professional with outstanding work

ethic, discipline, and a passion for accuracy

. Ability to easily learn new skills, and adapt to new work places and

environments

PROFESSIONAL EXPERIENCE

AT&T Inc. Broadband DSL Center

2001 - 2002

Telecommunication Specialist

Chicago, IL

Responsibilities included turning on, testing, troubleshooting and

maintaining elements of DSL network (CISCO 6400, CIENA

4100/7100, and AFC UMS 100 optical switches), monitoring, surveillance

and upgrades of CISCO, CIENA, ALCATEL Litespan

2000/2012 and AFS switches to ensure network connectivity between central

office and remote terminal facilities, provisioning

ATM network over DS3, OC3, OC3C and OC12. Provided technical support to

field technicians for installation and repair of

ADSL circuits and equipment.

AT&T Inc. 5E Switching Center

2002 - 2008

Telecommunication Specialist

Chicago, IL

Maintained central office equipment consisting of 5E Lucent switches and

DSL Network(CISCO 6400, CIENA

4100/7100, and AFC UMS 100 optical switches) through testing, repair and

analysis to provide the various types of

communications available. Performed routine testing on normal and

emergency power facilities equipment. Installed, tested and

maintained various types of voice and carrier equipment including

official communications services, troubleshooting and repair

trunk and T1 circuits. Work on analog and digital equipment/circuits

which required analysis of software and hardware problems.

Provisioning, monitoring and repair DS3, OC3, OC3C, OC12 and T1 circuits.

AT&T Inc. Cable Network Dispatch Center

2008 - 2011

Maintenance Administrator

Hoffman Estates, IL

Processed cable outage reports, monitored statewide alarms for Pair Gain

systems, drops and cable removing requests due to

demolition activities. Developed and maintained Excel spreadsheet for

demolition requests. Assigned trouble reports to field

technicians using FORCE dispatching system.

AT&T Inc. National Customer Service Center

2011-2014

Maintenance Administrator

Hoffman Estates, IL

Processed customer requests and trouble reports using NTEL Database,

Mechanized Loop Testing (MLT), Work Force

Administration (WFA) and other systems. Communicated with customers to

verify service appointments and subscriber service

problems. Performed tests using MLT and other testing mechanisms.

Interpreted test results to determine the status and integrity

of service. Coordinated the maintenance of AT&T provided services in

order to deliver accurate and on-time service to

customers. Prioritized tickets for proper routing and statuses, which

involved dealing with external customers. Updated databases

and corrected errors. Communicated with other departments and customers

regarding the disposition and status of the trouble

reports.

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