Asa B. Stearn

**** ****** ***** **.

Dumfries, VA 22025

305-***-****

acn2vg@r.postjobfree.com

CAREER SUMMARY:

Experienced professional IT specialist with outstanding accomplishments across diverse

industries in both public and private sector office relations coupling mature judgment and

independent decision-making. Detail-oriented team player with an uncanny ability to effectively

perform multiple tasks without compromising customer organizational goals. Strong computer

literacy with a proven track record of mastering major computer applications. Interact effectively

with executives, VIPS, co-workers, clients and management. Exhibit a high degree of

confidentiality and handle sensitive material both classified and unclassified. Demonstrated

sound business judgments, decisiveness and well-developed planning, analytical and

communication skills at a consistently high level of performance

WORK EXPERIENCE:

Reading Cranes June 2012 – December 2013

Electro-Mechanical Maintenance Technician

• Responsible for preventative maintenance up to and including complex repairs on electric overhead traveling

cranes.

• Liable for consulting with customers on repair and safety related issues.

• Accountable for troubleshooting, repairing and inspecting overhead cranes industrial motor controls.

• Answerable for updating and maintaining customer’s bearings and mechanical gearbox systems.

• Responsible for generating sales leads during service calls.

• Liable for completing all appropriate documentation.

July 2010- June 2012, Senior Computer Specialist

ActioNet, Inc.

• Liable for maintaining the integrity of the operating environment and ensures continuity with the business

unit operations requirements.

• Responsible for data and systems analysis tasks that will support business application usage process

improvements.

• Responsible for implementing tools and procedures for daily operational support of users,

as well for analyzing and defining security requests, while assisting in the development

and implementation of computer security requirements.

• Answerable for providing support for desktops and laptops to include: hardware, software, network access,

internet, patching, and any other basic support functionality.

• Responsible for conducting basic server and networking support to include: Server administration, patching,

troubleshooting, connectivity, etc.

• Accountable for creating and maintaining user profiles, security elements and reporting of IT misuse or

inappropriate use, as well for maintaining systems and associated utilities to optimize operating efficiency.

• Answerable for monitoring system performance, conducts disaster recovery development / testing and

protects proprietary information in accordance with established government policies and procedures.

• Responsible for analyzing, recommending, and installing client requirements for hardware and software

solutions.

Asa B. Stearn

305-***-****

acn2vg@r.postjobfree.com

• Liable for maintaining an effective and productive working relationship with users as the helpdesk resource

for system problems.

• Responsible for supporting IT programmer/ analysts and database administrators in developmental and

routine maintenance operations.

• Accountable for planning of upgrades, software conversions or installations, while

maintaining system backup programs, processes, and related documentation.

June 2009- July 2010, Computer Technician/ Help Desk Support

ActioNet, Inc.

• Responsible for maintaining excellent communication with IT Manager, Director, staff

and clients on all tasks and projects

• Accountable for assisting in the planning, documentation and implantation of user

systems, to include replacements and repairs to equipment and related software.

• Liable for help desk telephones for assigned account(s) and responds to customer

inquiries to ensure customer needs are met.

• Accountable for assisting customers in resolving technical problems assigned by

providing guidance regarding software and hardware problems. Resolved and/or referred

more complex technical problems through a defined escalation process.

• Responsible for following up with customers to ensure that their inquiries are resolved

within the contracted or agreed upon time frame.

• Answerable for identifying, defining, establishing, maintaining, and controlling project

configuration items in support of program life cycle management

• Liable for tracking and maintaining inquiries using a problem management database and

maintains history records and related problem documentation.

• Accountable for identifying, evaluating, and prioritizing customer problems and

complaints to ensure that inquiries are resolved appropriately.

• Participated in software release through Configuration Management Life Cycle.

Sept 2008- August 2009, CAC /Velocity Card Operator/Security Officer

Ares Group Inc.

• Responsible for accountability, control, verification and issuance of military

identification (ID) cards and Common Access Cards (CAC) for Active Duty military,

military retirees, family members/dependents, and other eligible recipients.

• Answerable for the control and issue of identification tags and Geneva Convention cards

when authorized to military members, deploying civilian employees, and other eligible

recipients.

• Responsible for registering, processing and maintaining the Defense Enrollment

Eligibility Reporting System (DEERS) and the Real-Time Automated Identification

System (RAPIDS) as part of a Verifying Official's responsibilities.

• Responsible for performing all ID Card and CAC issuance related tasks to include

researching and reviewing source documents, verifying eligibility, and discussing

entitlements as defined in AFI 36-3026(I) and the RAPIDS Training Guide.

• Accountable for issuing memorandums of authorization for use of Commissary and Post

Exchange to eligible customers.

Asa B. Stearn

305-***-****

acn2vg@r.postjobfree.com

• Responsible for performing routine operator maintenance on RAPIDS workstations.

• Liable for patrolling facility or man post as instructed and served as a general security

presence and visible deterrent to crime and client rule infractions

• Responsible for detecting suspicious activities and watch for criminal acts or client rule

infractions at or near assigned post which may be a threat to the property, client or

employees at the site.

• Answerable for reporting all incidents, accidents or medical emergencies. Responds to

emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion

by following emergency response proceedings.

TECHNICAL KNOWLEDGE & QUALIFICATIONS:

Certifications: A+ Certified, Security + Certified and Server + Accredited

Operating Systems: MS Visual Studio.NET, MS Office XP and 2007, MS Outlook

2007, LC-Win, Symantec, pcAnywhere, Dameware NT

Utilities,

Web Servers: Citrix

Help Desk Dell KACE Management Server

Applications:

Backup Tools: Retina, Symantec Back Up Exec, Witness Systems, Remedy, Norton

Anti-Virus Corporate Edition

EDUCATION:

• Douglas High School, Leesburg, VA, 2002

• Advanced Technology Institute, Virginia Beach, Virginia, Graduated August 2006,

Automotive Degree

• Motorcycle Mechanic Institute, Orlando, Florida, Graduated 2009, Motorcycle

Mechanics Degree

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