Mary-Beth Schwarz
*** *** ****** #***, ******* City, NV 89005 ● 702-***-**** ● acn2ur@r.postjobfree.com
Objective Secure a position that will allow me to use my varied background
and strong customer service, problem solving, organizational and
analytical skills. I am looking for a place where I can spend the next
10 years or more. Where I will make a difference in advancing the
goals of the organization and increasing the bottom line.
Experience
Property Manager – 8/2013 – 11/2014
Boulder Inn and Suites, Boulder City NV
Oversee all aspects of the property including Group Sales, Marketing, Front of the House
Operations (front desk, office supplies, hiring) and Back of the House Operations
(housekeeping, maintenance). W orked to outline new employee training as well as
streamline housekeeping to reduce expenses. Managed rates and online inventory in
order to maximize profit. W orked directly with the owner to help develop the future
direction of the property.
Distance Training Platform Manager - 3/2011 – 9/2012
eCorp English, Middlebury VT
Oversee all operational aspects related to providing English language training to
international customers including: managing trainers & administrative staff, designing
and monitoring quality control procedures, manage technical resources such as phone
system, designing and reporting management metrics. Oversee IT technical support
including testing of new in house software and support of all office related hardware and
services. Create a set of Excel spreadsheets for budgeting and financial modeling.
General support to CEO and upper management.
Sales Systems Analyst - 4/2007 – 2/2011
CasaBlanca & Virgin River Resort & Casino, Mesquite, NV
Primary technical support to all departments for Delphi and LMS. Project leader for the
implementation of Delphi, Delphi/LMS Interface, MeetingBroker & EProposal. Setup all
LMS packages and Resnet offers. Designed upper level management reports. Monitor
system standards. Man Leads Phone Line - Answer questions on group business, quote
group business, book and manager groups. Point person for customer phone calls.
Involve other departments as needed to meet the customers need. Create proposals all
website, CVent and StarCite leads.
Sales Liaison/Group Room Reservations Manager - 8/2006 – 4/2007
CasaBlanca & Virgin River Resort & Casino, Mesquite, NV
Setup procedures and process for new department. Supervised Group Reservations
and Dot Com Clerks. Responsible for all changes to group business once an executed
contract was received.
Sales Coordinator - 5/2003 – 8/2006
CasaBlanca & Virgin River Resort & Casino, Mesquite, NV
Coordinate the contracting and scheduling of Corporate events, family reunion and group
retreats. Responsibilities include contract preparation, coordinating guest room
reservations and event functions. Position involves a great deal of contact with group
leaders to facilitate scheduling and resolve problems. Developed Microsoft Office
applications to track W holesaler revenue, group booking and other departmental data.
Mary-Beth Schwarz
524 Fir Street #302, Boulder City, NV 89005 ● 702-***-**** ● acn2ur@r.postjobfree.com
Receptionist - 12/2001 – 5/2003
Casa Blanca Salon, Mesquite, NV
Greet clients. Answer phones. Make appointments. Responsible for receiving
payments, filling out appropriate paperwork and reconciling the cash drawer. Aid
manager with computer reports/problems. Lock and close salon nightly.
Skills Summary
Agilysys Products
LMS – Including Packages SWS
MMS Resnet
NewMarket Products
Delphi Delphi / LMS Interface
MeetingBroker Delphi.Net
EProposal
Office Products
Excel – Extensive Use Publisher
Word PowerPoint
Miscellaneous
Ace of Sales StarCite
SalesForce Fore!Reservations
CVent KONAMI – KCMS
roomMaster Rent Manager
Education
University of Delaware
Newark, DE
Computer and Information Science
Animal Science
References
Charlene Murie Ann Sunstrum
Cedar City, UT Las V, NV
Friend Director Southern Nevada Golf Association
Harriet Jaslove Brenda Hill
Mesquite, NV Las Vegas, NV
Friend Sales Manager
Tropicana, Las Vegas, NV