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Manager Customer Service

Location:
Las Vegas, NV
Salary:
34,000-36,000 w/medical, $40,000+ if none
Posted:
January 29, 2015

Contact this candidate

Resume:

Mary-Beth Schwarz

*** *** ****** #***, ******* City, NV 89005 ● 702-***-**** ● acn2ur@r.postjobfree.com

Objective Secure a position that will allow me to use my varied background

and strong customer service, problem solving, organizational and

analytical skills. I am looking for a place where I can spend the next

10 years or more. Where I will make a difference in advancing the

goals of the organization and increasing the bottom line.

Experience

Property Manager – 8/2013 – 11/2014

Boulder Inn and Suites, Boulder City NV

Oversee all aspects of the property including Group Sales, Marketing, Front of the House

Operations (front desk, office supplies, hiring) and Back of the House Operations

(housekeeping, maintenance). W orked to outline new employee training as well as

streamline housekeeping to reduce expenses. Managed rates and online inventory in

order to maximize profit. W orked directly with the owner to help develop the future

direction of the property.

Distance Training Platform Manager - 3/2011 – 9/2012

eCorp English, Middlebury VT

Oversee all operational aspects related to providing English language training to

international customers including: managing trainers & administrative staff, designing

and monitoring quality control procedures, manage technical resources such as phone

system, designing and reporting management metrics. Oversee IT technical support

including testing of new in house software and support of all office related hardware and

services. Create a set of Excel spreadsheets for budgeting and financial modeling.

General support to CEO and upper management.

Sales Systems Analyst - 4/2007 – 2/2011

CasaBlanca & Virgin River Resort & Casino, Mesquite, NV

Primary technical support to all departments for Delphi and LMS. Project leader for the

implementation of Delphi, Delphi/LMS Interface, MeetingBroker & EProposal. Setup all

LMS packages and Resnet offers. Designed upper level management reports. Monitor

system standards. Man Leads Phone Line - Answer questions on group business, quote

group business, book and manager groups. Point person for customer phone calls.

Involve other departments as needed to meet the customers need. Create proposals all

website, CVent and StarCite leads.

Sales Liaison/Group Room Reservations Manager - 8/2006 – 4/2007

CasaBlanca & Virgin River Resort & Casino, Mesquite, NV

Setup procedures and process for new department. Supervised Group Reservations

and Dot Com Clerks. Responsible for all changes to group business once an executed

contract was received.

Sales Coordinator - 5/2003 – 8/2006

CasaBlanca & Virgin River Resort & Casino, Mesquite, NV

Coordinate the contracting and scheduling of Corporate events, family reunion and group

retreats. Responsibilities include contract preparation, coordinating guest room

reservations and event functions. Position involves a great deal of contact with group

leaders to facilitate scheduling and resolve problems. Developed Microsoft Office

applications to track W holesaler revenue, group booking and other departmental data.

Mary-Beth Schwarz

524 Fir Street #302, Boulder City, NV 89005 ● 702-***-**** ● acn2ur@r.postjobfree.com

Receptionist - 12/2001 – 5/2003

Casa Blanca Salon, Mesquite, NV

Greet clients. Answer phones. Make appointments. Responsible for receiving

payments, filling out appropriate paperwork and reconciling the cash drawer. Aid

manager with computer reports/problems. Lock and close salon nightly.

Skills Summary

Agilysys Products

LMS – Including Packages SWS

MMS Resnet

NewMarket Products

Delphi Delphi / LMS Interface

MeetingBroker Delphi.Net

EProposal

Office Products

Excel – Extensive Use Publisher

Word PowerPoint

Miscellaneous

Ace of Sales StarCite

SalesForce Fore!Reservations

CVent KONAMI – KCMS

roomMaster Rent Manager

Education

University of Delaware

Newark, DE

Computer and Information Science

Animal Science

References

Charlene Murie Ann Sunstrum

Cedar City, UT Las V, NV

435-***-**** 702-***-****

Friend Director Southern Nevada Golf Association

Harriet Jaslove Brenda Hill

Mesquite, NV Las Vegas, NV

702-***-**** 702-***-****

Friend Sales Manager

Tropicana, Las Vegas, NV



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