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Customer Service Manager

Location:
Oakland, CA, 94605
Posted:
January 29, 2015

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Resume:

Anthony Bebee

**** **** ***

Oakland, CA *****

510-***-****

acn2ug@r.postjobfree.com

OBJECTIVE

To obtain a challenging career that will enable me to use and grow my past

experiences.

Experience

11/06 - present International Data Corporation (IDC) - San Mateo, CA

Facilities assistant

. Audits users for employee office access

. Manage front desk responsibilities

. Office reconfigurations

. Perform ergonomic assessments

. IT support

. Painting offices and common spaces

. Set-up and support during company conventions

. Assist & support clients with library research

. HR support for new hires

. Manage office billing, vendors, and contracts

. Order & maintain office supplies

. Data Entry

. Shipping and receiving - FedEx and UPS

. New Hire on-boarding

. Video conference and meeting set-ups

. Manage security access and cameras

11/05 - 11/06 Concentra - Pleasanton, CA

Regional Office Coordinator

. File incoming faxes

. Log,match and process documents for billing

. Mail correspondence to Nurse case Manager's

. Back up Referral Coordinator

. Maintain vendor and customer relationships

. Maintain phone logs

. Archive office records

. Set-up and maintain files

05/05 - 11/05 Placement Pros/Standard Pacific Homes - Pleasanton, CA

Administrative Assistant

. Data Entry into SPEC (Customer Service) Program

. Responsible for daily office procedures: filing, faxing, email

. Maintain phone logs

. Archive office records

. Set-up and maintain trade files

. Provide administrative assistance to Purchasing Agents and Manager

. Sort and organize incoming and outgoing packages

10/02 - 4/05 Cleveland Clinic Foundation - Cleveland, OH

Department Coordinator- IVUS Core Lab

. Provided 1st & 2nd level support to local and remote users for both

desktop and enterprise level applications.

. Responded to personnel requests for technical support

. Monitor servers and server backup operations/procedures

Documented, tracked, and monitored problems to ensure a timely

resolution

. Research and identify the root cause of problems

. Perform testing and implementation of updates as necessary to maintain

a stable and secure desktop and server environment

. Tracked the hardware/software inventory and maintained adequate

documentation of all systems and procedures

. Received and researched cardiology data films

. Tracked and logged incoming and outgoing data films

. Created archive and working copy files for analysis by research

coordinators

. Set up computer workstations

. Provided support to research fellows and physicians

. Provided computer support for the core laboratories

10/00 - 10/02 Cleveland Clinic Foundation Cleveland, OH

Department Clerk- Statistics

. Provided clerical support- photocopied and distributed materials to

the C5 Statistical Team

. Prepared trial result binders for sponsors

. Maintained logs, retrieved & filed manuscripts/articles from the

library

. Typed routine correspondence, report forms and schedules

. Handled the distribution of confidential business decisions

. Filed all trial related documents

. Assisted in the relocation of office machines

. Assisted all members of team with deadlines and federal audits

EDUCATION & TRAINING

Bedford . High School - Diploma

MS Word, Excel, Outlook, Powerpoint, Access

Windows

Macintosh

Passage Point

Filemaker Pro

FM Tools

QuickExpense

Juggernaut

SalesForce

Specs

Facts

Lotus Notes

References

Upon Request



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