Keith Cumbie

713-***-**** ( SANTA FE, TEXAS ( acn2t6@r.postjobfree.com

PROFILE: SCCM OSD Engineer ~ Desktop Engineer ~ Systems Engineer

~Over 13 years of success driving full lifecycle engineering, rollout, and

administration of state-of-the-art SCCM infrastructures and OSD/desktop

solutions for global corporations with thousands of workstations, servers,

and users worldwide~

> Regarded as a Microsoft SCCM and Desktop Deployment (OSD) Expert;

experienced in all aspects of software/ driver packaging, OSD Task

Sequence development/engineering, OS imaging using SCCM and MDT, GPO

policy management, and 3rd level desktop support.

> Respected by managers and colleagues as a motivational team leader; able

to plan and coordinate complex projects from conception to successful

conclusion.

> Proven ability to improve and accelerate desktop infrastructure design,

support and rollout processes through exceptional analytical, technical,

and problem-solving skills as well as introduction of ITIL best

practices.

> Polished interpersonal style with strong communication skills for

interfacing and establishing rapport with colleagues, managers, clients,

and vendors.

Technical Skills include:

Operating Systems: MS Windows Vista/7/8/XP, Windows 2000/2003/2008/2012/NT

4.0 Server,

Hardware: Dell, HP Laptop/Desktop/Servers, IBM, HP,Canon, & Ricoh Printers

Software: SCCM 2007, SCCM 2012, USMT V. 5.0/6.3, MDT 2010/2012, Active

Directory, Remedy (Service Now), Visio, MS Project, Microsoft Office Suite,

WinDiff, ORCA, Admin Studio, Microsoft AIK, VMware Sphere, Microsoft Hype-

V, PKI, (SCCM Tools I.E. CopySCCMobj etc.)

Backup/Antivirus: FDR/Upstream; McAfee Epolicy Orchestrator, Symantec

Endpoint Protection 11x 12x, CA HIPS

Protocols: TCP/IP, SSH, IMAP, POP3, LDAP, FTP, VPN (SSL, L2TP, PPTP), DHCP,

DNS, WINS, SMTP, Telnet

Email Clients: Outlook 97-2013, Lotus Notes R5, Thunderbird, Eudora, Apple

Mail, Pine

Professional Experience

IT CONSULTANT - Houston, Texas

2008 - Present

Stepped into complex client situations to provide advanced IT/desktop

engineering and support for some of the largest energy companies in the

world. Drove on time, within budget delivery of diverse projects

encompassing large-scale SCCM OS deployments, desktop migrations, and

onsite/remote desktop support for thousands of users. Forged productive,

win-win client relationships. Notable engagements include:

Desktop Engineer SCCM (OSD) - Exxon Mobil IT (2013-Present)

Develop, configure, implement, and maintain SCCM OSD solutions for global

SCCM environment comprised of ~110,000 workstations and numerous SCCM

servers across multiple domains. Schedule and execute server and software

packaging and imaging, testing, deployments, hit-fixes, service packs,

updates, patches, and upgrades for entire SCCM infrastructure. Provide

highly responsive OSD support for ExxonMobil SSCM operations and thousands

of users worldwide. Conduct SMS/SCCM user administration including password

reset, user profile, file administration, IP configuration, and

troubleshooting. Mentor junior team members and ensure 100% availability of

all systems, remote connectivity/security, and customer service excellence.

Build and manage collaborative relationships with internal IT/business

partners and technology vendors such as Microsoft, Dell, HP, and Xerox.

Create and update technical documentation for ExxonMobil IT (EMIT).

> Recognized as major contributor to numerous SCCM OSD development and

engineering projects, driving timely and efficient rollout on Windows 7

and 8 platforms with no business disruption.

> Entrusted by senior managers to act as sole engineer accountable for

development and support of SCCM OSD releases for high profile Exxon Joint

Venture, Exxon Mobil Iraq Limited.

> Developed, configured, and integrated Core 1 application/driver packages

and disaster recovery OSD load for XOM.

> Co-developed Microsoft strategic USMT lifecycle migration solution for

XOM.

> Successfully packaged hardware drivers, core apps loads, and print driver

releases for XOM OSD.

NOTABLE IT CONSULTING ENGAGEMENTS Continued:

Desktop / Systems Engineer (SCCM OSD) - Triumphus Tek / Horizon Wind Energy

(2012-2013)

Administered and optimized SCCM 2007 Server, employing SCCM Operating

System Deployment (OSD) solution to create and manage Windows 7, 64-bit

production system images for numerous Dell models across 26 locations

nationwide. Maintained SCCM system collections and PXE task sequences, and

updated distribution points company-wide utilizing Driver Injection.

Managed packages, customer/role-based images, and McAfee Antivirus

solution.

> Slashed corporate base images from 13 to 1 through design and

implementation of Driver Injection solution via SCCM OSD. Triggered

significant reduction in man hours and storage consumption.

> Successfully packaged several technologies for SCCM deployment and

migrations including numerous Adobe products, MS Office 2007 to 2010,

Visio 2010, and Project 2010.

> Coordinated Windows 7 Pilot Project including deployment and pre/post-

support for 50 users. Completed full project lifecycle on time and within

budget.

> Headed business critical project focused on asset replacement and upgrade

of 350 PCs, and led successful migration of Wind Turbine Operations

Control Center to Windows 7.

Desktop Support Specialist - Trans-Canada (2011-2012)

Provided remote desktop support for 2500+ users across 13 North American

locations utilizing SCCM and remote desktop tools such as Desktop

Authority, Remote Desktop, and Web-ex. Performed systems installations,

upgrades, and break/fix support. Resolved customer authentication issues

with RSA Administration tools. Executed high level troubleshooting,

diagnosis, and closure of 10-15 tickets daily. Migrated Exchange 2003 to

2010.

> Key contributor to major migration project aimed at integrating Active

Directory domain and assets (~1000 computers) of newly acquired company

into the TransCanada network.

> Delivered SCADA support for production workers, installing and

configuring pipeline specific applications for gas controllers and field

personal.

Desktop Support Specialist - Exxon Mobil (2010) / Chevron IT Company (2008-

2009)

Tapped to provide executive and 2nd level desktop support for 3000+ users

across multiple upstream and downstream business units. Installed,

deployed, and upgraded Microsoft Windows XP, Windows 7, Lotus Notes 6.0,

and Outlook 2007 within SCCM managed environment. Managed and monitored

software licensing and assets through company's Asset Management System.

Supported VPN, workstations, and proprietary oil/gas applications for

upstream operations, as well as eDiscovery computer forensics and hardware

for downstream operations.

> Successfully performed numerous server and software package deployments,

updates, patches, and upgrades.

> Partnered with senior managers, business units, and users to clarify

requirements and implement new technologies to heighten service delivery,

application deployment, and client satisfaction.

RICE UNIVERSITY - Houston, Texas

2006-2008

Desktop Migration Specialist

One of a select group charged with orchestrating massive 8000-piece network

infrastructure migration including configuration in Windows XP (Multi-

language and English), Vista, and Apple OS X on desktops and departmental

servers. Successfully migrated customer account profiles and configured

desktops for Active Directory environment.

> Strengthened IT and data security by standardizing Trend Micro anti-virus

solution.

> Transitioned customers from 10mb Ethernet static IP schema to secure 1gig

Ethernet DHCP-based schema using Cisco clean access NAC tools.

> Introduced ITIL methodologies and best practices to drive continuous

improvements in service delivery.

ADDITIONAL EXPERIENCE: Field Service Engineer - Getronics NV (2004-2005);

IT Consultant - Desktop Support/ Migration (2005-2006); Systems

Engineer/Desktop Specialist II - ARC / Houston Chronicle & IBM (2001-2004);

Lead Network Engineer - ITM Source (2000-2001)

Education & Certifications

General Studies, Brazosport College, Lake Jackson, Texas

CompTIA Certifications: A+ / Network+ / Security+ ( Citrix Certified

Administrator (CCA) MetaFrame 3.0

Microsoft Certified Professional (MCP): NT Server / Windows 2000 Server /

Windows XP Professional

IT Service Management Foundation (ITIL)

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