Post Job Free

Resume

Sign in

Customer Service Representative

Location:
San Antonio, TX
Posted:
January 29, 2015

Contact this candidate

Resume:

Robert E. Blakley Jr.

**** ***** ****

APT ****

Converse TX 78109

210-***-****

210-***-****

OBJECTIVE

An opportunity with an organization which will afford me potential for advancement and where

it would be possible to implement the knowledge acquired through past experience, my college

education and my interpersonal skills will support operations, contribute to customer service,

profitability and effectiveness.

EDUCATION

05/82 B.A. Degree - Education/Military Science, North Dakota State University, Fargo, ND

05/78 St Paul Central High School, MN

EXPERIENCE

United Health Care

08/2012 to 1/2015

6200 NW Parkway

San Antonio, TX 78109

Duties; Customer Service Representative responsible for answering and handling inbound calls in a

manner that will ensure high member and clinic satisfaction. Client/member contacts also include adding,

canceling or changing patient transport schedules, confirming dispatch, relaying accurate information and

documenting significant information in a timely and professional manner.

West Corporation

02/2008 to 07/2012

11330 IH 10 West Woodway Parkway

San Antonio, TX 78249

Duties: Process various incoming and outgoing calls from numerous clients in accordance with

established policies, procedures, and quality standards, as well as any federal laws and

regulations. Process various incoming and outgoing phone calls for numerous clients, which

includes obtaining, entering, and verifyihng customer information, answering questions,

resolving issues, providing customer service, adhering to scripts, and attempting to sell products

or make upsells as necessary. Refers calls regarding ssrvice failures to approptiate departments

for investigation. Follow up with customers as necessary, to assure satisfaction. Ensure that calls

are processed in strict adherence to established policies, procedures, and quality standards, as

well as any federal laws and regulations. Assist with the development of scripts.

Goodwill Contract

04/2005 – 01/2008

HQ Air Force Personnel Center

550th C Street West

Randolph AFB, TX 78150

Promotion Board Support Associate

Duties: Responsible for the management and maintenance of Officers and Senior Enlisted

selection records for active duty Air Force Personnel.

Providing customer service for the selection board area by assisting customer with their inquiry

on the status their documents (e.g. awards, decoration, evaluations) that are maintained in their

personnel records.

Ensuring all personnel records and documents are correctly maintained, tracked, and accounted

for in the ProDaRTS system.

Ensuring documents on board eligibles are filed upon receipt or a discrepancy sheet is completed

and filed in lieu of missing documents are placed in personnel board eligibles personnel records.

Providing necessary steps to ensure the proper storage and safe guarding of records and

documents containing information covered by the Privacy Act.

Ensuring board eligibles selection records are purged and segregated upon board announcement.

Ensuring selection records and board eligibles lists match prior to board convening date.

Ensuring all board records contain a promotion recommendation form (officers), selections brief,

and any other data required by the Board Secretariat.

01/2001 - 06/2004

Associate/Customer Service Representative

Brylane L.P.

3150 Pat Booker Road

San Antonio, TX 78148

Dea Polk 210-***-****

Associate Duties: Assisted customers with catalog orders and enter orders into the computer;

offered customers promotional items; directed customers calls to the customer service

department when necessary. Customer Service Representative Duties: Handle customers

inquiries, explain policies and procedures, define and solve problems and resolve conflicts

associated with their order; use strong research skills and keen attention to detail to track

package orders; answer phone in a clear, friendly manner; process gift certificates and refunds,

exchanges, reorders; process catalog requests; answer billing questions; process credit

applications; assisted new associates with the procedures in assisting customers; assisted team

leader in daily operations, which entailed, assisting associates checking status on promotional

items, add ons and selling of magazines; troubleshooting; perform other duties as required.

06/1997 - 12/2000

Customer Service Representative/Dispatcher/Driver

Safelite Auto Glass

11105 Landmark, IH35 North

San Antonio, TX 78233

Jim Bailey 210-***-****

Customer Service Representative Duties: Order processing and invoicing; providing customers

information on parts - availability, information on their credit account, and process their order;

work with operations department to coordinate deliveries; follow up on orders with factories,

keep track of all special orders; work with local factory reps on literature and sample needs;

attend weekly department meetings; troubleshooting. Dispatcher duties: Provided drivers the

store location of where customers’ order needed to be delivered. Driver duties: Drove truck or

van to each of our store locations to deliver the customers’ order. Perform other duties as

required.

AWARDS

Employee of the Month - March 2002; December 2003

100 % Evaluations - 2001 - 2004

Customers Complements Recognition - 2004

Bonus Awards - Promotional Items - 2001 -2004

Leadership Award - 1980

We Care Certification Goal Accessed - 2003

Training Assistant Certificate - 2003

Certificate of Achievement for Outstanding Performance and Dedication to the Highest Standard

of Excellence - 2002

Applause for Assisting Different Departments -2003

Athletic Scholarship - 1978 - 1982

TRAINING

Air Force Records Management General Awareness Training – 2006

USAF Information Assurance Awareness – 2006

MVV Workshop - 2005

Customer Service Training - 2001

Promotional Sales Training - 2001

New Procedures Changes on Delivery of Items; Promotional Items, and Upgrades on the

Computer Systems - 2004

Refresher Training - on how to handle customers - 2004

Managerial Training - 1994

Team Training - 2004

SKILLS

Computer Knowledge: Systems - Mod 4, Lotus Notes, Microsoft Excel, Microsoft Word,

Windows NT, and Data Entry

Typing

Organizational and Follow Through Ability

Written and Verbal Communication Skills

People Skills

Ability to Operate Independently Without Close Supervision

Organized, Pleasant, and Hard Working

Service Oriented Behavior and Team Player - willing to help out wherever necessary

Ability to Work in a Fast Moving Team Environment

Capable of Setting and Managing Priorities

OTHER INFORMATION

ROTC - Army - 1979 - 1982



Contact this candidate