Damien Love

**** ******* **** ●Warrensville Heights, OH 44128● 216-***-**** ● acn2sf@r.postjobfree.com

Self-motivated and dedicated professional experienced in a wide range of management duties, acquired from

serving in various leadership roles in the banking, mortgage and business to business sales industries. Excellent

interpersonal, communication and organizational skills. Accustomed to working in high stressed, deadline-

driven environments where multitasking and attention to detail is afforded the highest priority. Additional areas

of value, training and core competencies include:

Customer Service (Internal & External) Call Center Management

Data-Entry/Typing 40-50 WPM Loan Originating and Pricing

Business to Business Sales High-Volume Call Handling

Mortgage Loan Auditing Interdepartmental Support

EDUCATION

Bachelors in Marketing Specialization ~ David N. Myers University

Ohio State Licensing: Property and Casualty License

Computer Skills: Microsoft Word, Excel, PowerPoint and Outlook; Lotus, Nautilus

CAREER EXPERIENCE

North Coast Auto Mall- Sales/Trainer 2013-Present

Top 5 in sales production every quarter

Promoted to sales trainer after 5 months of exceptional sales performance

Coordinated promotional events to increase community presence and awareness

Penske Automotive Group- Internet Sales Consultant 2011-2013

• Promoted to Internet Sales Consultant in October 2012.

• Contacted current and potential clients to attain business.

• Consistently one of the top gross producing sales consultants for 2012.

Newark Electronics- Team Lead 2009-2011

• Managed multiple departments as a part of a rotating manager training program.

• Created sales strategies for Inbound center that increased and sustained web sales by 35%

• Praised for ability to drive individuals towards their potential. Consistently increased team moral as well

as performance in each assigned department.

• Team leader of the Month for the month of December 2009 due to creation of multiple sales contests that

resulted in a 15% increase in production during low trending months.

Ohio Savings Bank- Mortgage Banking Consultant 2005-2009

• Served as Senior Mortgage Banking Consultant for Ohio Savings.

Perform multiple administrative and customer service duties related to mortgage loan processing and various

products. Assist account executives, brokers,

loan officers and processors with funding, underwriting inquiries, compliance and document issues.

• Successfully maintain the lowest customer hold time out of 200 other

consultants. Consistently rank among the top 10 with a 95% average rating.

• Selected as part of the mentoring program to assist employees in raising

their metric scores.

• Promoted to Client Services Consultant in September 2007. Main tasks

were to provide direct leadership and direction for established corporate accounts with business ranging from 3

million to 30 million per month. Duties consist of overseeing the entire loan process from application to

funding, also answering email inquiries and resolving customer issues. Praised for timeliness and for providing

immediate, effective solutions.

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