P. Rakesh Reddy

career objective

Seeking for a business analyst profile in insurance and banking domain with

an organization of repute preferably in IT / Banking/Insurance sector.

Professional Background

. 2.5 years of experience in functional testing in insurance domain

. Experience in working as an insurance domain consultant in Surety

Bonds

. Experience in preparing business process flows for Automatic Medical

Triage process for workers compensation claims and deliver the

knowledge about the same to the QA Team

. Experience in training resources in Insurance domain basics and

insurance claims cycle

. Experience in Assisting BDE Team in responding to RFP

. Experience in preparation of Business Process Flows, Swim Lane

Diagrams, high level test cases using Use Cases, research and other

business analysis tools

. Assisted senior business analyst in activities like developing tool

for prioritizing test cases, categorizing defects according to

functionality, etc.

. Experience in coordinating with different teams for monthly insurance

newsletter

. Good Knowledge about Banking and Capital Markets

. Experience in working as a QA for IVR applications

. Proficient in working with test management tool QC 11.0 and other IVR

tools like Genesys CME,CCAD, CCPulse, Cyara

. Experience in administering daily operations including Test Planning &

Estimation, Monitoring, preparation of daily, weekly reports related

to test execution.

. Experience in preparing monthly reports like Governance Report, Senior

Management Report, Defect Prevention Sheet & MAP

. Possess excellent interpersonal skills that have been put to good use

while interacting with clients for ascertaining requirements,

delivering need based solutions and presenting demos.

. Good Knowledge on Microsoft Visio and designing process charts using

the same.

. Good knowledge in Software Engineering concepts with exposure to

various STLC (Software Testing Life Cycle)

Technical SKILLS

Domain: Insurance, Surety Bonds, Claims

Testing Type: Automation, Functional, Manual, Database, IVR

Automation Testing Tools: Cyara (IVR Automation tool)

Test Management Tools: Quality Center 11.0

Other tools: CME, CCAD, CC Pulse, Microsoft Visio

Business Analysis Skills: Business Process Flows, Use Cases, Swim Lane

Diagrams, Research

Operating Systems: Windows XP/7

PROFESSIONAL EXPERIENCE

Project Name Contact Centre Technologies

Organization L&T InfoTech

Client Travelers (USA)

Period Feb - 2013 to Present

Brief Interactive Voice Response systems are machines that will

Description answer an inbound telephone call and present an

application for the caller via the telephone. Testing

involves main call flow and Agent Level This Routing is

Intelligent Routing which is based on followings: Agent

Skill, Proficiency level of the Agent logged on to the

System, Call Priority, Sites and Roles.

Technologies Nuance VRU, Genesys platform, Scripting, IVRS, QC v11.0,

/Tools Used Soft phone (CCTB), CME, CC Pulse, Cyara

Role QA

Responsibili Senior QA for various applications like Claims, CL Billing

ties etc.

Working on enhancements right from requirement

understanding till production check out.

Doing Functional, regression and Adhoc testing for all

enhancements to ensure 100 % defect free application

Communicate with Client and business

Taking sign off from business on requirement scope and

Traceability Matrix.

Responsible for production check out and assisting

business in their business check out.

Team coordination, act as a mentor for newly joined

resources.

Perform IVR functional testing i.e. Test case execution on

the actual application in different testing environments.

Responsible for creating and maintaining various project

metrics like status reports, Governance reports and

sharing them with client on Monthly basis

Involved in Automation of various IVR applications using

Cyara tool.

Reporting the defects and tracking it till closure

following complete defect life cycle

Project Name Bond Project

Organization L&T InfoTech

Client Travelers (USA)

Period Feb - 2014 to May - 2014

Brief Surety Bonds are three party contracts, where one party

Description guarantees on the behalf of another party for its

activities.

Technologies Microsoft Visio

/Tools Used

Role Domain Consultant

Responsibili Exploring and understanding different Bond applications as

ties CAMS, CSAMS, BCMS

Preparing Knowledge Capture Documents of the applications

in MS Word and Power Point Presentations

Delivering the knowledge on these applications to the QA

and development team

Clearing QA team's doubts faced during test executions and

helping them in testing applications

Validating test scenarios of development team for unit

testing

Reporting to and sending the same documents to senior

management

Project Name DocStation

Organization L&T InfoTech

Client Travelers (USA)

Period Sept - 2012 to Feb - 2013

Brief DocStation is developed for RMD business to create letters

Description and forms. The main purpose of the application is to

assist account manager in producing copies of common

letters and forms that are sent to insured, agents, rating

business, finance companies and state commissions.

DocStation uses the PIF as a database for retrieving

policy information. After mapping the data, documents gets

generated in PDF format.

Technologies

/Tools Used HP QC 11.0, MS SQL

Role QA

Responsibili I was responsible for preparing test scenarios, test cases

ties and executing them.

Parallel testing documentation and doing system testing,

adhoc testing and regression testing were my key

responsibilities.

Verified data in migrated application using excel

comparators, captured maximum number of data mismatch

defects in migrated applications

Ensuring that applications operate according to the

functional and technical specifications and business rules

as defined by the users, application developers and

architecture personnel

Reviewing test case standards, test cases and defect logs

Performing all necessary types of testing including

integration testing, business model testing, etc. with a

proper emphasis on regression testing throughout the

project life cycle

Analyzing complex requirements and design RTM

Track and prepare testing metrics of testing activities

like testing results, test case coverage, required

resources, defects discovered and their status,

performance baselines etc.

Organize the status meetings and send the Status Report

(Daily, Weekly etc.) to the Client

Preparing and updating the metrics dashboard at the end of

a phase/cycle or at the completion of project

Made every possible effort to complete the project on

schedule as we had strict timelines given by client.

Domain Initiatives

Organization L&T InfoTech

Brief These are various activities carried out insurance domain

Description group. The various activities in which domain group is

involved are supporting business development team with

domain expertise, providing support for RFP, development

of various test accelerators to improve test efficiency,

conducting domain training programs as both general and

project specifics, providing consulting support to

projects when needed, R&D activities in domain area and

using the same to benefit the company, providing support

to clients in areas like analysis of defects, process

flow analysis, providing end to end solutions, etc.

Responsibili Recently prepared business process flows for Automatic

ties Handled Medical Triage process for workers compensation claims and

deliver the knowledge about the same to QA Team

Handled responsibility as an insurance domain consultant

for Surety Bond project. This was a W2K8 migration

project where the QA team had to test a set of 11 Bond

applications. The timelines were very short and team had

difficultyin understanding the process flows. I was given

the responsibility to quickly understand the applications

and deliver the knowledge to QA team and document the same

for future reference. Seven applications were explored in

two months. I made High level process flows using

Microsoft Visio and presented the detailed flows using

Power Point to the QA team. The same were documented later

so that the knowledge can be used to pitch in for other

Surety projects and for knowledge transfer in future for

similar projects

Worked as a coordinator for monthly insurance newsletter,

which is circulated in whole enterprise to spread

insurance knowledge.

Assisted senior business analyst in developing a tool

which would be used for prioritizing test cases and also

to ensure coverage of requirements. This tool was excel

sheet based tool. My role was to write formulas in excel

according to senior analyst's instruction and applying the

tool to a set of already existing test cases which was

then used to show case to senior management and some

clients. The efforts were appreciated by senior management

Assisted senior business analyst in categorizing defects

according to insurance functionalities which was to be

send to client

Handled responsibility of delivering Insurance Basic

knowledge to new joinees and also when need arises

according to different projects.

Took sessions with QA team to deliver knowledge on Claims

life cycle for a project on insurance claims

ACADEMIC PROFILE

Degree Institute / School Board / Year Results

University

PGDBM M. S. Ramaiah Institute Autonomous 2012 7.6 CGPA

of Management, Bangalore

Bachelor of Government Engineering Veer Narmad 2008 67.1%

Engineering College, Valsad South Gujarat

(Mech) University,

Surat

HSC J H Ambani Saraswati CBSE 2004 69.8%

Vidya Mandir, Surat

SSC J H Ambani Saraswati CBSE 2000 74.2%

Vidya Mandir, Surat

Professional Certification

. AINS 24 - (conducted by AICPCU Institutes USA) certified.

. ISTQB (International Software Testing Qualification Board-Foundation

level) certified.

. Aspiring for CPCU 520

Achievements

. Received appreciation for Domain consultancy and various other domain

activities from client from senior management.

. Received appreciation emails from client for various enhancements in

IVR project.

. Received certificate for best project in Operations Management in

PGDBM.

Extra Curricular Activities

. Actively involved in activities of Scintillations (Annual Function of

L&T InfoTech)

. Actively involved in various sports activities at school level and

college level

Personal DETAILs

E-mail ID: acn2s7@r.postjobfree.com

Phone No.: +91-860*******

Date of Birth: 04th August 1987

Marital Status: Single

Nationality: Indian

Graduation: BE Mechanical

Post Graduation: PGDM (Operations and Marketing)

dECLARATION

I hereby declare that the above-furnished information is true to the best

of my knowledge.

Date: Rakesh Reddy

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