CURRICULUM VITAE

shilpa g.s E-Mail:

acn2q2@r.postjobfree.com

Mobile: +91-990*******

Career Objective:

Intend to build a career with a congenial working environment with

committed and dedicated people, where I will be given an opportunity to

learn and grow personally and professionally utilizing my skills and

abilities in an organization being resourceful, challenging and innovative.

Basic Academic Credentials :

Degree : Bachelor of commerce (BBM) (2010-2013)

Institute : BGSIMS Degree College

University : Bangalore University

1st Semester : 72%

2nd Semester : 76.16%

3rd Semester : 72.5%

4th Semester : 71.33%

5th Semester : 74.71%

6th Semester : 76.33%

Aggregate : 73.83%

Pre - University Course. (P.U) (2008-2010)

College : SBGNS PU College

Board : Department of Pre-University Education,

Bangalore.

Result : 82%

Secondary School Leaving Certificate.

(Passed out in year 2008)

School : GHS BASHETTIHALLI SCHOOL

Board : Karnataka Secondary Education Examination Board,

Bangalore.

Result : 62%

Experience:

Designation:-Customer Service Executive Role (12 months)

Key Accomplishments:

. Handling customer of postpaid of Vodafone [VERTEX CUSTOMER SOLUTION

PVT LTD]

. Meet the Difficulties of customer queries.

. Motivating existing customers to use new & upcoming VAs.

. Achieving all types of targets.

. Handling the GPRS help desk.

. Handling the higher escalation calls. & 3G enquiry calls.

Programming Skills:

. Primary Skills : Ms Word, Office, PowerPoint, Excel

. Applications worked on : Ms Word, Office, PowerPoint, Excel

Hobbies:

Listening music and Surfing net

Strength:

. Ability to rapidly build relationship and build trust.

. Enthusiastic and positive work attitude.

. Taking additional responsibility in positive attitude.

Personal Details:

Name : Shilpa G S

Date of Birth : 21 June 1992

Sex : Female

Marital Status : Single

Nationality : Indian

Languages Known : English, Kannada and Telugu

Address : J.P.Nagar 2nd Phase, Bangalore

Declaration

I hereby declare that all the above-furnished information is true to the

best of my knowledge & belief.

SHILPA

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