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Customer Service Project Manager

Location:
Anderson, SC
Salary:
70,000 +
Posted:
January 29, 2015

Contact this candidate

Resume:

James Mark Ligon

phone: 864-***-**** . email: acn2pd@r.postjobfree.com

Education

BS Communications - University of Georgia - 1989

Objectives

To fully utilize my experience in project management, software development,

data warehouse design and report development to created efficient, targeted

solutions to enhance business processes and communication of business

trends.

Skills

Certified Microstrategy Report Developer

Microstrategy, Microsoft Access, Microsoft Excel, Microsoft Word VB Script,

ASP (.Net), Microsoft SQL Server, MySQL, AppleScript, Javascript, HTML,

XML.

QuarkXpress, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe

Acrobat, FileMaker

Pro, Cumulus Database

Microsoft and Apple Operating Systems

iPhone and iPad OS (XCode) (limited exposure)

Work Experience

Robert Half Technology 6/10 - Present

Software/Workflow Analyst

Michelin North America Customer Service

- Analyze and document existing report creation procedures and

requirements.

- Recommend new processes and tools to create efficient report creation

and distribution.

- Create tools to assist in expediting creation and formatting of existing

reports.

- Supply a plan for creation of a Customer Service data mart using

Microstrategy BI..

Michelin North America Credit

- Complete the roll out of the Credit department's Microstrategy data mart.

- Developed reports and user interfaces in Microstrategy to replace an

aging DB2 system. (Focus)

- Engaged with the IT staff to insure correction of mart design issues.

- Trained users to utilized standard reports and ad hoc report creation.

Michelin North America Capital Investments

- Developed reports and implemented automation processes using VB script to

to streamline creation and

distribution of capital investment data.

Michelin North America Finance/Treasury

- Developed migration plans for a Microsoft Excel spreadsheet in support of

foreign currency

Hedging.

- Provided support and development for 23 Microsoft Access databases.

- Worked with users and management to outline data model and workflow

specifications for

reporting for existing Microsoft Access databases in support of migration

to Oracle 11i.

- Applied basic project management ideologies

- Mapped processes and documented components of various legacy software

tools.

Michelin North America Finance

Managed and maintained the Oracle Financial Analyzer reporting system

during the transition of

this system to Hyperion Planning.

- Provided 24/7 user support for an aging system with time-critical user

demands.

- Worked with managers to solve system speed and data accuracy issues.

- Kept the system running until the new system was successfully

implemented.

- Worked with hardware team to archive data and take the system offline.

Contract Consulting 10/09 - 5/10

Gardens Alive Inc. - Developed and documented specification migration of

software and

workflows to allow in-house production of print advertising materials and

social media.

SC Department of Agriculture - Presented specification for on-line local

food location and

distribution system using Facebook social media as the platform.

Stibo Systems 10/07 - 9/09

Project Manager and Software Developer

Managed development and deployment of an Oracle-based product information

management

systems.

- Cooperated with sales force to document customer requirements and to

define and document

customer needs for production and distribution of advertising materials for

all media.

- Served as project manager for software implementation supporting custom

workflows

- Managed customer requirements for support and workflow analysis.

- Scheduled, developed materials and conducted evaluation and training

workshops.

- Developed programmed solutions for specific customer requirements.

- Created, tested and deployed custom software solutions Stibo products.

Consulting and Software Development 09/06 - 10/07

C3 Communications - Wrote specification and developed Applescript

application for utilizing

supplied customer data to populate store signage and print coupons.

Vertis Inc. - Supplementary development work for an existing ad planing

system deployed at a

major drug store chain using ASP and Microsoft SQL server.

Vertis Inc. 05/98 - 08/06

Technical Development and Sales Lead

Responsible for sales, development and implementation of technology and

efficient workflows for

production of weekly newspaper inserts.

- Development and deployed custom software using QuarkXPress, Applescript,

ASP, Javascript,

Microsoft Access and Microsoft SQL server.

- Created software to support, advertisement planning, automatic

advertisment assembly, digital proofing, job ticketing proof routing and

organization.

- Custom application development projects for a variety of prepress and

print customers including

Albertson's Grocery, HEB, Kroger Inc., Ace Hardware, and others.

- RFI response team for retail accounts..

American Color Graphics 05/93 - 05/98

National Account Services

- Lead team member for initiating outsourced digital prepress solutions for

grocery chains

- Ad layout and composition for national retail accounts.

- Development and deployed software for:

. Automated Macintosh-based ad assembly solutions

. Data entry systems for ad planning and ad copy

management.

. Consolidated reporting

- Designed workflows for accurate digital photography delivery.

- Managed transitions from line art to desktop publishing and digital

photography.

American Color Nashville Plant - 05/93 to 09/94

Desktop Publishing Manager

- Daily production of various digital prepress jobs.

- Supervised and scheduled employees.

- Handled production of a variety of desktop publishing projects.

- Aided in plant transition to digital workflows from manual stripping.

Skills

- Visual Basic, VB Script, Objective C, AppleScript, Active Server Pages,

Javascript, HTML, XML,

PHP, Postscript

- Microsoft SQL Server, MySQL, Microsoft Access, Microsoft Excel

- QuarkXpress, Adobe InDesign, Adobe Photoshop, Adobe Illustrator, Adobe

Acrobat, FileMaker

Pro, Cumulus Database

- Microsoft, Unix, Linux and Apple Operating Systems

- Experience with a wide range of new media development and deployment

including Facebook

and iPhone applications.

References available on request.



Contact this candidate