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Service Customer

Location:
Hawthorne, CA
Salary:
50,000 yearly
Posted:
January 29, 2015

Contact this candidate

Resume:

Rudy Shiels

E-mail : acn2pa@r.postjobfree.com Phone : 804-***-****

Address : **** **** ***** **, *********, California 90250

Work experience

JCDecaux October 2014 Present

Digital Audio Video Operator

Responsible for the network security and reliability for all IT AV equipment located within LAX airport managed by

JCDecaux.

Tend to two server rooms, AC, sensors, electric, UPS, including cabling.

Coordinate AV and screen vendor communication and service agreements.

Manage virtualized environment running VMware, Medialon, Extron, Spintetix, Vista Spyder, and Daktronics LED.

Develop and implement various network standards such as TCP/IP, LAN, WAN, WLAN, QOS, SIP, DHCP, NTP,

and VLANs.

Assist as needed with the daily monitoring of the Tom Bradley International Terminal installations (6 iconic

features, 15 Gate Information Display Systems, filmstrip, LCD video wall, and Welcome LED wall).

Analyze and troubleshoot field issues from the control room (first level of support).

Escalate issues to second support level (service contracts with third-party vendors).

Morphotrust/TDT Technologies October 2007 April 2014

Field Service Technician/System Administrator

Managed a customer service environment, providing preventative and remedial maintenance on Toppan Passport

printers, IBML high speed scanners, HP laserjet printers, Craden impact endorsement printers, Intermec thermal

printers, Zebra P640i drivers license printers, Rockford Thompson book reader/chip writers, PC’s, and monitors.

Trained on Datacard MX6000 Passport Card printer.

Diagnosed and repaired secure credentialing equipment using schematic diagrams, technical manuals, and other

tools in accordance with company procedures, government, and contractual guidelines.

Maintained an inventory of equipment, spare parts, shipping equipment to repair facilities, and receiving

replenishments using Oracle, Remedy, Great Plains for field engineering reports, as well as timesheets, and

expense reports.

Performed System Administrator duties including adding, moving, or removing users, assets, adjusting

permssions through Active Directory, and managed servers.

US Army January 2003 January 2011

Network Systems Operator/Maintainer

Supervised a team of soldiers deploying and operating a JNN Win T shelter, providing critical secure and non-

secure voice and data services at Battalion level, along with Information Management Officer/Security

responsibilities during Operation Enduring Freedom.

Performed tasks including computer imaging, Active Directory configuration, Cisco troubleshooting (routers,

switches, call manager, and firewall).

PC/Laptop software and hardware troubleshooting, Promina 800 configuration, KIV-7/19 encryption/decryption,

Fireberd analysis, configured TACLANE to secure VPN, K u band satellite experience.

Facilitated secure and non-secure voice, data, and radio communications during Operation Iraqi Freedom 2,

including serving as a communications aide for a Brigadier General/G6 Tactical Division.

Ran and terminated fiber, ethernet, and coaxial cables.

Rud y Shie ls 1

Qualifications

Over 10 years experience in the Information Technology field including telecommunications, help desk support,

hardware, peripheral devices, system administration, and biometric technologies

Current holder of Los Angeles Airport badge, with Customs Seal approval

Previous holder of Secret clearance from Department of Defense, Department of State

Able to travel

Able to work well with a team, or with minimum supervision

Comptia A+

Comptia Network+

Comptia Security+

Department of State Information Assurance 201

A rmy Good Conduct Medal, Overseas Service Ribbon, Army Service Ribbon, Global War on Terrorism Service

Medal, Global War on Terrorism Expeditionary Medal, National Defense Service Medal, Afghanistan Campaign

Medal, Army Commendation Medal, NCO Professional Service Ribbon, NATO Medal

Education

Cybersecurity September 2006 Still attending

University of Maryland University College

Junior level in pursuit of Bachelor of Science degree in Cybersecurity

Elementary Education September 1998 June 2002

M iami Dade College

Associate's Degree in Elementary Education

Rud y Shie ls 2



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