NICOLE BENDICKSON

* * * * * o w e A ve # * * * Sa c ra m e n to C a 9 5 8 2 5

C e ll ( 2 5 1 ) 3 9 1 - 7 0 2 9

E m a il n .b e n d ic k s o n @ y a h o o .c o m

Professional Summary

R e s u lt s - d r iv e n a s s o c ia t e w it h p r o v e n a b ilit ie s t o e s t a b lis h r a p p o r t w it h c lie n t s, M o t iv a t e d a s s o c ia t e w it h

o v e r 5 y e a r s ’ e x p e r ie n c e in a fa s t p a c e d e n v ir o n m e n t, E x c e lle n t a t ju g g lin g m u lt ip le t a s k s a n d w o r k in g

u n d e r p r e ssu r e, B r o a d in d u st r y e x p e r ie n c e in r e st a u r a n t, c u st o m e r se r v ic e, E x p e r ie n c e d m a n a g e r w it h

e x c e lle n t a b ilit y t o c o m m u n ic a t e e ffe c t iv e ly w it h c u s t o m e r s, D e d ic a t e d a s s o c ia t e w it h m o t iv a t io n t o

m a in t a in c u st o m e r sa t isfa c t io n a n d c o n t r ib u t e t o c o m p a n y su c c e ss.

PROFESSIONAL EXPERIENCE

P r o g r e s s iv e In s u r a n c e R a n c h o C o rd o v a -C A M arch 2 0 1 4 - A u g 2 0 1 4

Took calls from clients and communicated policy benefits, changes, and potential upgrades

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Managed my time and priorities to maximize results during normal business hours

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Maintained a professional partnership with our Agents by servicing their customers

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Maintained a high volume of daily calls and emails with clients and internal office

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B ass P ro Sh o p - Se rv e r S p a n ish F o r t a l M arch 2 0 1 3 - Ju n e 2 0 1 3

G re e t e d c u s t o m e r a n d p ro v id e d c u s t o m e rs w it h a m e m o ra b le d in in g e x p e rie n c e C le a n e d b a rs, w o rk

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a re a s, a n d t a b le s E n s u re d fre s h n e s s o f fo o d a n d in g re d ie n t s b y c h e c k in g fo r q u a lit y, k e e p in g t ra c k o f

o ld a n d n e w it e m s, a n d ro t a t in g s t o c k d o o r

T o o k a n d ra n g u p o rd e rs P e rfo rm e d a ll t ra n s a c t io n s in a c o rd ia l, e ffic ie n t a n d p ro fe s s io n a l m a n n e r

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H a n d le d p a y m e n t s a n d t h a n k e d c u s t o m e rs c le a n e d a n d re s e t t a b le s a t c o n c lu s io n o f e a c h g u e s t

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N e w O p s In c . – A d m in is t r a t o r M o b ile, A l 3 6 6 0 6 M a y 2 0 1 0 -J a n 2 0 1 4

C o m p o s e d a n d d ra ft e d a ll o u t g o in g c o rre s p o n d e n c e a n d re p o rt s fo r m a n a g e rs in a t im e ly m a n n e r.

M a in t a in e d d e t a ile d a d m in is t ra t iv e a n d p ro c e d u ra l p ro c e s s e s t h a t re d u c e d re d u n d a n c y a n d

im p ro v e d a c c u ra c y a n d e ffic ie n c y t o a c h ie v e o rg a n iz a t io n a l o b je c t iv e s .

S t a n d a rd iz e d d e p a rt m e n t filin g s y s t e m s o s e c re t a ria l s t a ff c o u ld e a s ily lo c a t e in fo rm a t io n in a n y

filin g c e n t e r . S u p p o rt e d C F O t h ro u g h p e rs o n a l d o c u m e n t m a n a g e m e n t, c a le n d a r o rg a n iz a t io n a n d

c o lla t e ra l p re p a ra t io n fo r m e e t in g s . M a n a g e d e x e c u t iv e c a le n d a r a n d c o o rd in a t e d w e e k ly p ro je c t

t e a m m e e t in g s . A s s is t e d in t h e d e v e lo p m e n t o f m e e t in g a g e n d a s t o in c re a s e m e e t in g e ffic ie n c y .

D ire c t ly s u p p o rt e d C E O in m a n a g in g o p e ra t io n w o rk flo w .

G la m o u r S h o t s - M a n a g e r M o b ile, A l 3 6 6 0 6 A p r il 2 0 0 5 -M a y 2 0 0 8

M a n a g e d t e a m o f 1 0 p ro fe s s io n a ls . P a rt n e re d s u c c e s s fu lly w it h o t h e r s t o re s a n d c lie n t s t o p ro d u c e

re v e n u e a n d n e w c lie n t e le, H ire d a n d t ra in e d 1 0 p ro fe s s io n a ls .

P ro v id e d o n s it e t ra in in g . M o n it o re d m u lt ip le d a t a b a s e s t o k e e p t ra c k o f a ll c o m p a n y in v e n t o ry,

b u ilt s t ro n g c lie n t re la t io n s h ip s a n d p ro v id e d h ig h v a lu e - a d d in g s e rv ic e s, re s u lt in g in a 1 5 %

c o m p a n y m a rk e t s h a re in c re a s e . R e in v e n t e d h o w t e a m in t e ra c t s w it h p ro s p e c t iv e c lie n t s b y

d e v e lo p in g in n o v a t iv e a n d c re a t iv e s a le s p it c h t h a t w a s im p le m e n t e d in t o s a le s t e a m s t ra t e g y .

T o o k d a ily in b o u n d c a lls a n d k e y - e n t e re d o rd e rs, fa x e s, b a c k o rd e rs a n d c re d it m e m o s fo r a s s ig n e d

a c c o u n t s a n d c lie n t s . M a in t a in e d a n d o rg a n iz e d a c u s t o m e r d a t a b a s e o f o v e r 6 0 0 c lie n t s

n a t io n w id e .

R e s e a rc h e d a n d c u s t o m iz e d s e rv ic e p ro p o s a ls fo r c lie n t s . D e v e lo p e d p ro m o t io n a l p ro g ra m s t o

o p t im iz e re v e n u e le v e ls . P la n n e d c lie n t re la t io n s h ip c u lt iv a t in g e v e n t s t o p ro m o t e g ro w t h,

re s u lt in g in a n e x p a n s io n o f c lie n t e le b a s e b y 6 0 % . P re p a re d m o n t h ly c o m m is s io n ’ s p a y ro ll re p o rt s

fo r 1 0 + s a le s re p re s e n t a t iv e s .

E D U C A T IO N

S p r in g h ill C o lle g e – P s y c h o lo g y M o b ile, A l 3 6 6 0 8 E x p e c t e d G r a d u a t io n D a t e M a y 2 0 1 5

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