SAMANTHA KASS

acn2n6@r.postjobfree.com

STROPE ROAD • BURGETTSTOWN, PA 15201 • PHONE: 724-***-****

WWW.LINKEDIN.COM/IN/SAMANTHAKASS

SUMMARY

Business management professional with proven experience working in fast paced environments demanding

strong organizational, technical and interpersonal skills. Demonstrated financial abilities and a consummate

team player with a strong aptitude for analytical task. Confident and poised in interactions with individuals at

all levels. Detail oriented and resourceful in completing projects, and fulfilling organizational goals in a timely

manner.

PROFESSINAL EXPERIENCE

THERMO FISHER SCIENTIFIC, Pittsburgh, PA

Product Services Coordinator 2014 – Present

• Designed excel spreadsheets to input and pull necessary information that allow for quicker completion of

tasks in compliance with “GO Green” theme of the organization by reducing paper usage.

• Collect, input, organize and analyze internal and external data to create and administer all components of

the product databases while complying with governance documents and standard operating procedures.

STRAYER UNIVERSITY, Pittsburgh, PA 2007 –2013

Business Office / Financial Manager

• Initiated a bad debt policy requiring students to establish payment plans with an initial fee which lead to an

increased quarter rate above 95%

• Instituted new organizational policies which lead to campus having highest Audit rating for campus in over

6 years.

• Conducted analysis to address retention issues which lead to a 15% increase in retention for continuing

students.

• Improved customer satisfaction by designing comprehensive policies and procedures regarding university

and government financial aid standards.

• Handled all financial related issues and provided impeccable customer service, which aided in customer

retention, and referrals for enrollment

• Participated in staff recruitment, training and hiring.

• Supervised one direct employee

• Oversaw day to day operations of campus in relation to facilities management, employee involvement and

overall satisfaction

• Managed over a million dollars per quarter and responsible for collection through financial aid,

reimbursement and other methods

Student Account Representative

• Assisted students electing to use financial aid with appropriate application process and conducted on going

follow up with students. Managed file organization and data base maintenance.

• Maintained and reviewed account records, updating and categorizing them according to status changes.

• Prepared invoices, reports, memos, letters, financial statements and other documents, using word

processing, spreadsheet, database, or presentation software.

LSI, INC., Coraopolis, PA

Policy Production Team Member 2005 –2007

• Created and typed final title policies for clients. Used the company systems to gather and re enter

information, and create the final client document.

• Collaborated with Team Lead, satisfying client’s requests for title policies.

• Assisted in training new employees and other department members on policies and procedures related to

policy production.

• Increased customer satisfaction by timely compiling Excel spreadsheets with necessary information.

EDUCATION

•

Southern New Hampshire University Anticipated Graduation – Summer 2015

Executive Graduate Certificate in Accounting Cumulative GPA: 4.0

Strayer University Graduated – December 2009

Master of Business Administration

Major: Management

Pennsylvania State University Graduated – May 2005

Bachelor of Science

Major: Information Sciences & Technology

Minor: Business

QUALIFICATIONS AND SKILLS

•

● Audit Facilitation

• Project Management

●Customer Service

● Report Preparation

● Accounting/Bookkeeping

● Document Control

●General Office Skills

● Problem Resolution

• Staff Training

• MS Office Suite (Word, Excel, PowerPoint, Outlook, Access)

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