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Customer Service/Executive Assistant

Location:
Macedon, NY
Posted:
January 29, 2015

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Resume:

PENNY M. HAMILTON

*** **** *** ******

Penn Yan, NY 14527

E-Mail: acn2ms@r.postjobfree.com

315-***-****

PROFESSIONAL EXPERIENCE:

Yates County Chapter, NYSARC, Inc., Penn Yan, NY 1992-

2015

Community Relations Coordinator

. Attend meetings with prospective donors and solidify donations.

. Analyze budget to create cost effective management of events. Monitor

donations through a database.

. Facilitate the coordination of the Agency Newsletter.

. Write articles for news releases and photography as needed.

. Provide oversight of social media content.

. Administer the annual campaign.

. Provide supervision for Customer Service areas of the Agency.

. Review and update job descriptions for positions under my supervision.

. Post ads for positions internally and externally.

. Provide oversight of supply orders based on department needs.

Executive Assistant

. Provided administrative support to the Executive Director and Board of

Directors of the Arc of Yates and the committees of the Board of

Directors.

. Responsibilities included planning fundraising activities; public

relations; newsletter editing; assistance with grant proposals;

coordination of appointments for cultivation of donors; organize and

administered the annual campaign and acted as communication liaison in

the absence of Executive Director.

. Coordinated major events for the Agency and presenting the public

image of the Agency.

. Provided supervision to the reception area and was responsible for

mail courier service between the departments within the organization

to expedite delivery of mailings to the Post Office.

Assistant to the Executive Director

. Served as Secretary Officer for Roll Top Industries, an affirmative

enterprise under the Yates County ARC.

. Assisted the Executive Director with verbal and written

communications.

. Coordinated all Yates ARC Board Functions and meetings and worked with

all the committees of the Board of Directors as well as the Board

directly.

. Coordinated functions of the Roll Top Industries Board.

. Acted upon Board Member requests as reviewed and approved by the

Executive Director. I monitored the Yates ARC membership and the

National ARC's membership.

. Provided support for fundraising campaigns as developed through the

Activity Committee of the Board.

. Researched grant opportunities as requested by Executive Director.

. Implemented clerical procedures for the Committee on Incident Review.

. Confirmed reservations for the Executive Director and Board Members

for conferences. Personnel issues were addressed in the absence of

the Executive Director.

.

Executive Secretary

. Assisted the Executive Director with any communication internally or

externally.

. Recorded minutes for the Board of Directors and assisted with Agency

events as required.

. Confirmed reservations for the Director and Board Members for

conferences.

. Handled all high level correspondence as requested.

. Managed the appointment calendar for the director.

. Managed the Receptionist area for the Yates ARC and was responsible

for performance appraisals. I arranged special events as requested.

. Assisted Comptroller with Financial issues and recorded minutes for

the Finance Committee.

. Worked with the Special Review Committee (Incident Review) and

recorded minutes.

Office Manager

Marriott Corporation, Hobart & William Smith Colleges, Geneva, NY

1988-1992

. Managed office procedures for Facilities Operations and Architectural

Operations of the Colleges.

. Provided oversight to five office personnel and two stockroom

personnel.

. Assisted the Director with developing the budget for the account,

controlling expenses, weekly operating report, assisted the Director

with personnel issues.

. Additionally responsible for file server and computer functions,

client communications, checkbook & petty cash for account.

. Managed calendar of Director.

EDUCATION:

CORNING COMMUNITY COLLEGE, Corning, NY

A.A.S. Degree in Business Administration

Concentration in Marketing



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