RAJEEV PILLAI

Mob: +91-940******* Email: acn2g1@r.postjobfree.com

Objective:

Seeking a position in higher Managerial level in Hospitality sector to contribute towards organizational success and grow to a higher

management level.

Synopsis:

Highly accomplished Executive with more over 10 years of experience in a fast-paced, high volume hospitality industry; consistently

increased sales and guest counts; demonstrated leadership and business ethics when making decisions; Proven track record of optimal

utilization of resources leading to overall profitability.

Provided high standards of Customer Service, Sales and Marketing Support .

Proficient at managing process operations and experience of developing procedures, service standards for

business excellence.

Resourceful at maintaining cordial relations with customers & providing value additions.

Skillful at monitoring and motivating the workforce to enhance their efficiencies and assist them to deliver

quality services to client.

Excellent interpersonal, communication and organizational skills with proven abilities in team management

and planning.

Core Competences:

Customer Service, Process Operations, Opera System, Customer Relationship Management, Budgeting, Cost Control,

Training &Development and Visionary Leadership .

Work History:

The Quilon Beach Hotels and Resorts, Kollam, India (Five Star Deluxe hotel in Kollam, India )

Front Office Manager. From (01-05-2014).

Manage and monitor activities of all employees in the Front Office department making sure they adhere the standards of

excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting

where needed.

Maintain a professional and high quality service oriented environment at all times.

Act as a manager on duty for the hotel, dealing with complaints, problem solving, disturbances, special requests and any other

issues that may arise.

Inform all Front Office staff of daily activities, group and VIP arrivals as well as special requests and repeat guests. Check

accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to

accommodations if appropriate.

Undertake full responsibility for managing operating expenses and purchasing for the department.

Set Front Office Budget, monitor Profit & Loss and cash handling throughout the year. Supervise Upsell program at the Front

Office and work as part of the Yield Management team to try and maximize revenue for the hotel.

Work closely with the Housekeeping Department to improve guest services and foster cross departmental communication.

Coordinate daily activities with hotel management team on a daily basis.

Hold monthly department meetings keeping staff informed of all activities in the hotel, reinforcing standards of Excellence and

promoting a strong team atmosphere and culture.

The Address Downtown Hotel, Dubai.( Emaar Hospitality Group), nominated by the WTA for the BEST Business and

Leisure hotel in the world in 2012 / 2013 / 2014 .

Assistant Guest Relations Manager. ( From 01- 2012 till 02 -2014 ).

Assisting Front Office Manager and Director of Front Office in the daily operations.

Preparing Training Materials for the Pre Opening Front desk team.

Heading a team of staff members, maintaining their training schedule, leave plans and other benefits provided by the

management.

Promoting new upcoming events and different events related to inside and outside of the hotel, Handling Complaints and

helping in prompt resolution.

Kempinski Hotel, Mall of the Emirates, Dubai.

(Nov 08-till Nov 2011)

Supervisor Concierge.

Assisting Front Office Manager and Chief Concierge .

Promoting new upcoming events and different events related to inside and outside of the hotel,

Reporting to Front Office Manager and Chief Concierge.

To meet and greet the Guest in the Desk in a professional, friendly and positive manner, making the Guest feel valued,

respected and well Welcomed in the Hotel.

Handling Guest’s daily basis transportation to the Airport and another locations.(Tours, Drop, hourly& Pick up).

Handling Arrivals and Departures in the Airport and Hotels with Bell Team, door Team, Valet Parkers and Airport

Representatives.

One & Only Royal Mirage, Dubai. Leading Hotels Of the World

Guest service Agent, Bell Captain ( Dubai International Airport & Hotel ) (Sep 04-Nov 08).

Responsible for the Guest well welcomed. Responsible for the Guest treated with the Refreshments.

Arranging show rounds for the Guest within the Hotel and airport to give complete information as required.

Ensure skillful and efficient Rooming. (Explanation of the facilities in the Hotel and Airport.)

Report any suspicious person or luggage to the Front Office Manager.

Comply with all the Hotel policies and procedures as laid down by the Hotel Management.

Training and Seminars.

First Aid and Fire Fighting.(One and Only /Kempinski / Quilon Beach )

Concierge course training from Training Solutions ( DTCM )

Welcoming Guest Training and raining for interviewing new Staff.

Education :

Diploma In Cabin Crew from Cabin Direct, London from Career Institute, Dubai with B Division in the year 2007

Graduated from Kerala University in Bachelor of Science in the year of 2004 (BSc Chemistry).

Obtained Undergraduate from SSCK,, Mahatma Gandhi University in the year of 2001.

Technical:

Proficient in MS Office tools, Internet Skills, Hot soft and Opera ( A Hotel Operating system ) .

Hobbies:

Driving, Traveling.

Playing Cricket and Volleyball.

Movies and Music.

Personal details .

Date of Birth: 15th April 1984

Languages: English, Basic Arabic, Hindi, Malayalam, and Tamil.

Passport No: J 9451873 ( Valid till 19/12/2021 )

Place of issue: Cochin, India

UAE driving License: 1438934.

Marital Status: Married.

Age & Height: 30, 182 cm.

Reference:

Will be provided upon request.

Contact this candidate