Madelin Santana

*** * ***** ******

ELMWOOD PARK, NEW JERSEY, 07407

201-***-****

acn2fu@r.postjobfree.com

Career Objective

To provide and utilize my highly skilled services in Reception/Costumer Service Support in the

HealthCare Industries.

Establish long-term relationship and growth with the company.

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding

strong organizational,technical, and interpersonal skills.

Highly trustworthy, ethical, and discreet; committed to superior costumer service.

Confident and poised in interactions with individuals at all levels. Detail-oriented and resourceful in

completing projects: able to multitask effectively.

Work Experience

LOFT, ANN TAYLOR 201-***-****), PARAMUS, NJ

Sales Associate, Oct 2014 – present

Assisting client's in clothing, specific color and size. Cashier.

Greet customers and ascertain what each customer wants or needs.

Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

Compute sales prices, total purchases and receive and process cash or credit payment.

Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,

and security practices.

Prepare merchandise for purchase or rental.

Ticket, arrange and display merchandise to promote sales.

Exchange merchandise for customers and accept returns.

DR. LEONARDO DIVAGNO 201-***-****), ROCHELLE PARK, NJ

Front Desk Reception, Nov 2010 – Aug 2011

Operate office equipment, such as voice mail messaging systems, and use word processing,

spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,

case histories, or medical records.

Interview patients to complete documents, case histories, or forms, such as intake or insurance

forms.

Maintain medical records, technical library, or correspondence files.

Provided a high level of skilled leadership support to provider's and patient's

Updated departmental standard operating procedure’s and database to accurately reflect the current

practice's

OMNI EYE SERVICES 201-***-****), ROCHELLE PARK, NJ

Front Desk / Greeter, Jan 2007 – Nov 2010

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort

them to specific destinations.

Hear and resolve complaints from customers or the public.

Consult with and refer patients to ophthalmologist or other health care practitioner if additional

medical treatment is determined necessary.

Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.

Operate office equipment, such as voice mail messaging systems, and use word processing,

spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters,

case histories, or medical records.

Interview patients to complete documents, case histories, or forms, such as intake or insurance

forms.

Receive and route messages or documents, such as laboratory results, to appropriate staff.

Served as an liaison between physician’s and patient’s, to assist in understanding their available

treatment option plan's

Assessed knowledge of treatment protocol’s,response requirement and quality assurance procedure

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of

supplies.

Strictly maintained the confidentiality of patient’s,families,colleagues and any sensitive matter

Transcribe recorded messages or practitioners' diagnoses or recommendations into patients'

medical records.

DR. EDWARD CAPRIOLA (DECEASED), NEWARK, NJ

Office Manager, Aug 2000 – Dec 2006

Monitor the facility to ensure that it remains safe, secure, and well-maintained.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking

messages, or scheduling appointments.

Schedule appointments and maintain and update appointment calendars.

Compile and record medical charts, reports, or correspondence, using typewriter or personal

computer.

Perform various clerical or administrative functions, such as ordering and maintaining an inventory of

supplies.

DR.ROBERT FIRETTO 973-***-****, NEWARK, NJ

Receptionist, Jan 1996 – Jul 2000

Maintain and update filing, inventory, mailing, and database systems, either manually or using a

computer.

Compute, record, and proofread data and other information, such as records or reports.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating

machines, using computers or typewriters.

Schedule and confirm appointments for clients, customers, or supervisors.

Organized medical record’s and managed filling system accurately.

Translation bilingual (English/Spanish)- great communication skill’s.

Additional Skills

NextGen, Emdeon, Microsoft/Excel, ProviderNet.

Education

ESSEX COUNTY COLLEGE, NEWARK, NJ

Completed coursework towards Criminal Justice/ Computer Science, Mar 2009

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