KATHERINE M LEE

**** ******** ***, *** ******, IN 47362

Phone: 765-***-****

Education History

**/****-**/****

North Carolina Central University Master's Degree- Library Science-Academic Library

01/2000-5/2006

Indiana University East Bachelor's Degree- English

Employment History

Customer Service Specialist

09/2014-12/2014 Xerox (Verizon Wireless) 2828 Enterprise Dr., Anderson, In

Consumer Support/Customer care for Verizon Wireless handling incoming calls on billing, technical or,

order of cell phones for the customers/ Worked with several computer program on ordering, account

information, and troubleshooting that requires me to research for information for the customer and fix the

customers related issues

Home Décor and Organization Sales

04/2014- 08/2014 Lowes Home Improvement 4401 W. Clara Lane, Muncie, IN

Special ordering of blinds and Wall paper for customers/ Organizing area for easy shopping. Handling the

Genesis order and retrieval information system for product look up and order/Cash handling/ Helping

customers find product in department and other areas of store

TLE sales associate, Cashiers

08/2013 - 12/2013 Walmart 3167 S. Memorial Dr., New Castle, IN

Worked as the main cashier and Tire order Specialist in the Tire Lube Express Center/Stocked product by

category of use and need on the isle of the Automotive department as well as the adjoining

Hardware/Paint and Sporting Goods departments making paint and finding “hardware” related items for

customers; as well as sporting goods items and licenses for outdoor sports/Once a day had to put up and

reorganize the back stock of the departments and auditing which items needed to be put out on the shelf

or remain the bins

Cashier and Donut Maker

08/2012 - 08/2013 Casey's General Store 3100 S. Memorial Dr., New Castle, IN

Cash register (touch screen) handling, refilling or stock needed for great customer service (ie. made

coffee, took prepay gas payments, made food orders, stock shelves) Organization of stock in both the

kitchen, it’s freezer section, and the back stock cooler/Trained new employees on register and kitchen first

three weeks of new hire

Cashiers

04/2011 - 10/2011 White Castle 3175 S. Memorial Dr., New Castle, IN

Cash register handling, made food orders, restocked food products and containers for quicker service.

Customer Service Specialist, Customer Service Representatives

12/2008 - 07/2009 ACS, Inc. 2828 Enterprise Dr., Pendleton, IN

Inbound calls for Verizon Wireless customers dealing with billing, cellphone, and payment issue on a

daily basis. Sorting through account information, documenting the results, and in certain cases creating

cases for further study

Collections Specialist I

04/2007 - 05/2008 Sallie Mae, Inc. 4501 N Superior Dr, Muncie, IN

(Student Assistance Corporation) Collection of delinquent student loans by contacting and offering

assistance in getting out of delinquency through payment or federal help forms, typing and cataloging

accounts in system.

Jewelry and Cashier Associate, Customer Service Representatives

02/2003 - 04/2007 Walmart 3167 S. Memorial Dr., New Castle, IN

Cash register handling. Specialty jewelry orders for customers/Organized merchandise and audited stock

for replenishment/ Setting up displays and using Point of Sale instructions on specialty

merchandise./Knowledge of automated and handheld computer systems to obtain status of merchandise or

quantity available for customers and daily auditing of current stock to be pulled from storage drawers or

back stocking area for customer purchase and sale

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