Robert Duxler

Exceptional Service Manager

**** ********* ***** - ******* *****, IL 60089

acn2cx@r.postjobfree.com - 847-***-****

Deals effectively with large volumes of customers and employees in a positive manner. Skillful in creating and implementing improved methods for service and operations. Capable of resolving potential problems in a timely manner and meet or exceed all sales and employee training objectives. Possess a strong focus on quality and customer satisfaction. Ability to work independently and effectively manages a large team of certified technicians.

Work Experience

Service Lane Manager

Volkswagen of Highland Park -

Highland Park, IL

2011 to Present

Service Manager, Nissan, Kia

Liberty Auto Plaza -

Libertyville, IL

2009 to 2011

Complete Supervision of 12 technicians and support personnel utilizing Reynolds dealer operating system.

- Through proper staff training, removed the Service Department from Manufacturer's Warranty audit watch within 3 months.

- Controlled the disposition, usage and maintenance of a 15-car loaner fleet.

- Held daily meetings with Service Staff to ensure the positive direction of my department.

- Consistently communicated with our clients to ensure our C.S.I. was always above National Average.

- Successfully produced over $500,000.00 in service gross monthly.

-

Volkswagen Service Manager

Autobarn Of Evanston -

Evanston, IL

2007 to 2009

Complete supervision of 18 union technicians and 6 support personnel utilizing ADP

dealer operating system.

- Build and maintain CSI rating of over 92.0

- Certified VW Service Manager for 2009

- Successfully produced over $500,000.00 in monthly Service Gross

Service Manager, Volvo, Jaguar, Land Rover

Howard Orloff Imports -

Chicago, IL

2005 to 2007

Complete Supervision of 28 Technicians and dispatch personnel in the service department, utilizing A.D.P. dealer operating system.

_ Developed a business development center with a staff of 8 to handle incoming appointment calls, status inquiries, and follow up calls to maintain customer satisfaction and retention.

_ Through proper sales training and controls increased service sales 30% in 4 months.

_ Created a Alost sale@ tracking system to improve on hand merchandise by 40%.

_ Consistently produced over $400,000.00 in service gross monthly.

Service Manager

Grossinger Volvo -

Lincolnwood, IL

2001 to 2005

Raised C.S.I. in the Chicago Area from last to 1st place within 9 months.

_ Complete supervision over the Service Department, including the daily sales & service operation of a large auto dealership utilizing Reynolds & Reynolds dealer operating system.

_ Supervised 50 employees and responsible for hiring and training employees, quality control, and customer service index ratings.

_ Increased service business 25% in first 6 months and implemented programs to increase efficiencies.

General Managing Partner

Bridgestone/Firestone Inc -

Skokie, IL

1993 to 2001

Complete supervision of daily operations including sales, merchandising, and service department.

_ Managed thirteen full-time and three part-time employees in Skokie, along with assisting in hiring and training new store managers for other locations.

_ Control computer system to run daily reports for profit and loss.

_ Conduct seminars to improve performance and test-drive new products.

Education

B.A. in Broadcast Journalism

Drake University -

Des Moines, IA

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