GARIMA DIPTI SINGH

***** ******** ** ******, ** *8188 313-***-**** acn2c5@r.postjobfree.com

An experienced IT Program Manager/Technical Delivery Owner, offering 9+ years of success in delivering technology

•

projects for Fortune 500 companies. 5+ years of experience in leadership roles, including 2.5 years in the United States.

Specialized experience in managing web-based applications in the automotive industry for major auto OEMs.

•

Proven track record of managing end-to-end project life cycles to achieve high-quality deliveries on-time within

•

budgetary constraints.

Strong background in managing global cross-functional teams with varied skill-sets and geographical locations.

•

Skilled communicator. Excellent at understanding business requirements, bringing clarity into ambiguous situations

•

and translating to technical tasks.

Areas of Expertise

Project/Program Management IT Strategy and Planning Agile Methodologies

• • •

Offshore Development Budgeting and Forecasting Executive presentations

• • •

Vendor Management Risk Management Process Improvements

• • •

Cross-Functional Supervision Quality Management Collaborative leader

• • •

Professional Experience

Versata Software Inc. Dearborn, MI/ Mumbai, India

TECHNICAL DELIVERY OWNER Aug 2011 to Current

Project: FordDirect Shopping Tools

FordDirect’s digital “Shopping Tools,” is a suite of products that enable vehicle shoppers to build, price, compare and view

inventory of Ford and Lincoln vehicles online. The primary business objective is to drive sales to dealerships through a Digital

Marketing Platform.

Provided leadership to a global multi-faceted collaborative project team for feature and maintenance support on a

•

$2.5M/year account. Engaged in strategic product support and client relations onsite, while managing an offshore

India-based development team.

Delivered a next-generation, SEO-optimized, high-performance Ford Inventory tool in Sep 2012 with enhanced search

•

capabilities and rich site content.

Delivered two complex products in 2012/2013 within a short span of 6 months - Inventory tool for Mobile devices,

•

transitioned from an external agency and Vehicle Comparison tool, built from scratch.

Spearheaded the extension of US Inventory tool to Canada with a carefully-managed budget and unique Canadian

•

marketing rules. The launch completed with no outstanding critical issues and was declared a success by clients.

Instrumental in driving effective utilization of web-based analytics tools and setting up an A/B testing platform. Key

•

insights from analytics reporting helped in generating laser-focused site improvement suggestions that saw a 14%

jump in lead conversion with the very first feature.

Engaged with technical leads and project managers to optimize the vehicle launch process, resulting in lower upfront

•

setup costs and reduced brand maintenance by 28%.

Project: FordDirect DealerSites .

Forddirect’s DealerSites is a platform that provides dealers with a website powered with e-tools; giving superior quality

internet referrals and help dealerships maximize their online presence.

In addition to current responsibilities, took over the Ford DealerSites project in Jan 2012 from a colleague going on a

•

3-month leave. Hit the ground running, with 1 week for ramp-up.

Extraordinary leadership and dedication led to success in launching a $100,000 Site Refresh feature within 2 months.

•

Trilogy E-business Software India Pvt. Ltd (now Versata) Mumbai, India

TECHNICAL DELIVERY MANAGER/PROJECT MANAGER Jun 2009 to Jul 2011

Project: FordDirect Shopping Tools

Responsible for end-to-end project planning and management. A typical work week included establishing detailed

•

project plans, planning and managing releases, prioritizing issues, escalating risks, resource allocations, leading internal

triages and presenting status to stakeholders.

Worked closely with various stakeholders for each major sub-project to drive a multi-phase delivery with each phase

•

designed to be a highly iterative FCT (Fast Cycle Time) release including weekly client demos and feedback.

Nurtured a collaborative environment by adapting tools such as Confluence WIKI, JIRA, Hudson, and Microsoft Project

•

for effective project planning and communication.

Successfully changed the delivery model to effectively utilize DevFactory (outsourced vendor model of development, a

•

Trilogy initiative) to align with company strategy and fulfill customer commitments.

Early Career

Trilogy E-Business Software India Pvt. Ltd. (now Versata) Bangalore, India

SR. TECHNICAL ASSOCIATE Jan 2008 to May 2009

• Development and Delivery Management for automotive retail client Daimler Chrysler’s Dealer sites account.

• Single-handedly managed releases and delivery for the project sub-contracted to external vendors in India including

an off-shore delivery team in China.

TECHNICAL ASSOCIATE Jul 2006 to Dec 2007

• Successfully delivered two projects in parallel for Ford – Personalization and Showroom, as a Technical Manager.

• Team Lead for an extensive site redesign for Ford Build and Price tool. Overcame numerous challenges due to late

customer requirements and scope and led to a timely coordinated launch, positively lifting Ford’s JD Power scores.

TECHNICAL ANALYST Jul 2005 to Jun 2006

• UI Engineer for Ford Retail Applications Suite. Contributed to various site enhancements using various web-based UI

technologies like Flash, ActionScript, JavaScript, JSP, CSS etc.

• Successfully completed "Trilogy University 2005" which is a corporate boot camp featured in a Harvard Business

Review article in 2001.

Education & Honors

nd

Master of Computer Application (CGPA 8.7/10, 2 Rank) 2002-2005

University of Pune – Pune, India

Bachelor of Computer Science (CGPA 7.4/10, Distinction) 1999-2002

Fergusson College – Pune, India

Honors

May 2006

Versata – Customer Success Award

Sep 2006

Versata – Win with Versatile Teams Award

Apr 2007

Versata – Win with Versatile Teams Award

Jul 2007

Versata – Top Performer of the year (top 5% company-wide)

Oct 2007

Versata – Customer Success Award

Contact this candidate