Henry P. Cappa

**** ********** ***** *** ****, California 95129

Cell: 408-***-**** Email: acn2ay@r.postjobfree.com

QUALIFICATION SUMMARY

• Extensive experience in mobile, PC, and console game testing

• Able to identify, troubleshoot, and analyze software defects

• Able to develop and execute test plans and testing procedures

• Able to moderate online communities through forums and websites

• Able to work both independently and within a team

• Able to coordinate multiple tasks, work within time constraints, and meet deadlines

• Excellent communication, interpersonal, and problem-solving skills

PROFESSIONAL EXPERIENCE

PlayNext, Inc. / Aeria Games & Entertainment, Santa Clara, CA 3/2011 – 11/2014

Mobile Quality Assurance Engineer (1/2013 – 11/2014)

Provided expert testing for mobile application game features and development tools to detect and report defects

clearly with supporting data by creating and executing complex test plans and cases, researching bugs and filing

detailed bug reports, and verifying developer bug fixes.

Game Master (5/2011 – 12/2012)

Investigated and documented complex issues with regard to bugs, game exploits, trade and other potential

issues; drafted outline game enhancements and features; addressed and resolved customer/player issues while

maintaining positive customer relations; documented and communicated in-game community satisfaction,

revenue stream, and revenue-building opportunities to management; organized and ran events for the

community of players; and monitored game servers to ensure stability and fair game play. Additional Duties:

QA Lead and Line Editor

Localization Editor (3/2011-4/2011) Contract Position

Worked on a team to localize the text of upcoming games in preparation for commercial launch; provided

ongoing support via localization of new content and refinement of existing content; operated independently in

day-to-day tasks while maintaining a team goal-oriented focus; reported game bugs and glitches where

encountered.

ChangYou.com (US) Inc., Santa Clara, CA 4/2010 – 2/2011

Localization Editor

Worked on a team to localize the text of upcoming games in preparation for commercial launch; provided

ongoing support to games already released via localization of new content and refinement of existing content;

worked closely with the pre-release and production teams to implement ideas and suggestions; operated

independently in day-to-day tasks while maintaining a team goal-oriented focus; reported game bugs and

glitches where encountered; and obtained feedback from the ChangYou games community as needed via the

forums and volunteers.

Namco Networks America, Inc., San Jose, CA 10/2008 – 4/2010

Mobile Quality Assurance Tester

Verified all applications being developed adhered to quality standards; utilized techniques from console/PC

testing to perform exploratory testing on mobile applications; completed Quality Assurance checklists

accurately and timely; reported defects and bugs) in the applications being tested, ensuring that defect reports

were clear and concise; and maintained defect-tracking database.

Sony Computer Entertainment of America, Foster City, CA 1996 - 2000; 2001 – 2007

Third Party Senior Evaluator, PSP Specialist (1999 - 2000; 2001 - 2007)

Completed over a thousand product evaluations providing feedback and recommendations for areas of

improvement; evangelized the Sony PlayStation hardware to developers in order to progress a creative outlook;

met with publishers and developers to help balance their titles and keep them competitive within the genre;

provided feedback based on use of the hardware.

Third Party Quality Assurance Analyst (1996 – 1999)

Completed testing on over two hundred thirty titles using game industry QA testing standards; participated in

conference meetings with developers and managers, providing feedback on areas of improvement and better use of

hardware; gave presentations on behalf of the Quality Assurance department; contributed in the training of new

employees; and supported various departments as the "go-to" reference for gaming knowledge and recommendations.

SKILLS

Proficient in Excel, PowerPoint, Word, Outlook, experience with console, PC and mobile software and

hardware, and experience using various bug tracking systems such as JIRA and JENKINS.

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