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Project Manager Customer Service

Location:
United States
Posted:
January 30, 2015

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Resume:

CLEARANCE

Inactive Secret Clearance - Active **** - 2007

EDUCATION

Lynchburg College, Lynchburg, VA, BA Degree in Business Management, 1994

COMPUTER SKILLS

Scheduling: Primavera Enterprise (P3e); P6; Primavera, Deltek formally Open

Plan and Microsoft Project

Database: Microsoft Access

Microsoft: Excel, Word, PowerPoint

Other: Visio, Adobe Acrobat X, WelcomHome

SCHEDULER / PLANNER PROFESSIONAL EXPERIENCE

Alstom contractor through Action-Tech, Midlothian, VA

September 2014 - January 2015

Scheduler Planner

Created and maintained schedules for GT and Generator Inspections and Work

Shop Projects. Analyzed the critical path for all projects and report

slippages. Integrated Schedules with vendors and customers. Worked with

other Business Units and Shared Services to monitor deliverables. Kept

historical records by project, unit, equipment type. Tracked and compared

baseline schedules vs actual for time and scope. Provided "What if"

scenarios for strategic planning purposes. Tracked the scheduled

deliverables on current projects. Provided progress reports on work

performed at shop. Aided Project Manager's with creating initial project

schedules from templates

GE Power & Water (GE Wind) contractor through Apex Systems, Greenville, SC

January 2014 - September 2014

Primavera Scheduler / Planner

Supported the Electrical Center of Excellence. Worked closely with the

Electrical CoE to provide scheduling and resource management services to

the team. Facilitated schedule development meetings with project managers

and engineering technical leads to ensure projects are accurately scoped

and estimated. Developed and maintain Basis of Estimate (BoE) documents to

refine estimates of task duration and effort. Verified the ability to

execute the team's scope of work by analyzing resource capacity and

allocation. Generated task assignment and resource allocation reports as

needed. Provided status updates to schedules and analyzes progress,

schedule performance and variances from the plan.

AREVA N.P., Lynchburg, VA 2007 - December 15, 2013

Planner / Project Scheduler II

Developed, coordinated, and maintained project schedule(s), schedule

status, schedule revisions, and schedule analysis using Primavera

Enterprise (P3e, P6, Primavera). Develops, analyzes, summary detail level

schedule reports and metrics. Accumulated, accessed historical data and

metrics for use in trending and future planning and forecasting.

Responsible for all schedule change control management. Participated on

project teams provided valued project data and analysis; Lead project

schedule status meetings.

. Served in a Project Administrator capacity for the Three Mile

Island (TMI) Enhanced Once through Generator Replacement

performing scheduling, action item, and engineering change

packages.

. Provided schedule support and action item coordinator for the

Three Mile Island (TMI) Hot Leg Replacement.

. Provided schedule support for Bellefonte Nuclear Generating

Station (BLN) which was used for the creation of Earned Value

Reporting.

. Provided schedule support on the Arkansas Nuclear One (ANO) Fuel

Transfer System Upgrade Schedule.

. Provided schedule support on the Davis-Besse Fuel System Upgrade.

. Provided proposal schedule support on multiple proposals.

Sperry Marine, Northrop Grumman Corporation, Charlottesville, VA 2005 -

2007

Senior Project Scheduler, Program Management Office (PMO)

Developed, documented, and maintained project tasks and schedule. Worked

with the project team to create, review, and evaluate project plans and

objectives. Tracked and reported progress relative to time, budget, and

demonstrated results. Communicated status, milestones, and issues to the

Program and Project Managers and CAMs. Maintained project schedule with

Open Plan / Microsoft Project and Earned Value Management Systems (EVMS)

that require a validated cost schedule control system in order to ensure

program requirements and statement of work are captured and adequately

scheduled. Performed analyses and prepared reports in order to ensure that

project schedules are within negotiated and agreed-upon parameters and

government cost control guidelines. Performed regular bottoms up schedule

reviews to produce Estimates to Complete and ensured that all resources

were allocated properly across the Integrated Master Schedule. Tracks and

analyzed project data for historical purposes and Basis of Estimate

justifications. Maintained schedule baseline integrity by incorporating

contractual changes following Change Control Processes. Developed proposal

schedulers with proposal and program managers in response to RFQ's.

* Successfully executed Northrop Grumman's first

project to utilize Earned Value.

SYColeman a division L-3 Communications, Arlington, VA

2004 - 2005

System Analyst, Federal Systems Group

SETA, Schedule Performance Assessment Team, Ground-Based Missile Defense,

Department of Defense

Provided and reviewed reports to program manager to monitor subcontractor.

Provide assistance to the program manager, program operations manager, and

program staff by building work breakdown structures and project plans in

Open Plan 2.6 and 3.0. Develop and apply appropriate operating assumptions,

create dependencies, create and monitor tracking reports, and maintain

baselines. Monitor and revise schedule to ensure complete accuracy of all

project tasks. Identify schedule trends and potential schedule problems.

Maintain lines of communication with engineering, production, and field

staff.

* Recognized by Program Director for extraordinary contributions

as a member of the Ground-Based Midcourse Defense team.

PROFESSIONAL DEVELOPMENT

MS Excel Advanced (AREVA) - 2013

MS Excel Intermediate (AREVA) - 2013

MS Project Intermediate (AREVA) - 2013

Earned Value Management Training (AREVA) - 2011

Primavera P6 106A Certification (AREVA) - 2009

Primavera P6 102P Certification (AREVA) - 2008

Primavera P6 106P Certification (AREVA) - 2008

Primavera P6 106R Certification (AREVA) - 2008

Primavera Enterprise, Certification (AREVA) - 2007

Integrated Nuclear Power (INPPC) - 2007

Proposal Manager's Course, Northrop Grumman- 2005

Welcom Open Plan Basic - 2004

APICS - Basics of Supply Chain Management Module - 2003

OTHER PROFESSIONAL EXPERIENCE 1992 - 2004

General Dynamics Land Systems, Expeditionary Fighting Vehicle (EFV),

Woodbridge, VA 2001 - 2004

Contract Administrator - Materials Planning Representative, Contracts and

Procurement

Managed sole electrical harness manufacturer for all harness and cables

in the Expeditionary Fighting Vehicle (EFV). Coordinated and prioritized

all production activity associated with the EFV program. Created and

examined report estimates of material, equipment services, production

costs, performance requirements, and delivery schedules to ensure

accuracy and completeness. Compiled and analyzed data and maintained

historical information. Insured all products produced adhered to contract

specifications for installation on the prototype vehicles. Monitored

manufacturer's production and adjusted work schedules, resource

management, materials and equipment resources to insure contract

guidelines were met for each award fee period. Ensured all harnesses were

received in a timely prioritized manner to support contract schedule.

Negotiated with procurement and vendors to resolve any issues and

problems. Issued periodic status reports regarding harness production

status. Presented status reports to upper level of management. Supported

program and functional management in responding to contract

modifications, audits, preparing analysis of administrative problems,

reviewing administrative and financial methods and processes, and

participating on inter-functional action teams.

M/A-Com Wireless Systems / Tyco Electronics, Lynchburg, VA 2000 -

2001

Master Scheduler, Material Planning

Developed planning structures and strategies to optimize delivery

performance and inventory turnover in coordination with Purchasing,

Production, and Order Management. Used MRP system for requisitioning,

scheduling, and expediting material for all international spare parts.

Participated in new product introduction from design and development

through production.

* Letter of recognition from Plant Manager for extraordinary efforts in

the inventory verification project.

The Valtim Company, Forest, VA 1999 -2000

Project Manager, Client Services

Managed each production and database project from conception through

completion with consistent record of on time and within budget performance.

Managed a major portion of company's client base by handling multiple

client projects simultaneously. Established production schedules with all

departments and provided complete project outlines of jobs to all

stakeholders. Effectively responded to client needs and concerns. Reviewed

Quality Assurance results for all client production.

* Proposed and implemented client disposal procedure for all dated

materials that saved the company $50K initially and

resulted in continuing savings.

* Completed client time studies, which created the standard for

measuring client profitability.

Crown Simplimatic, employed through Adecco Temporary Services, Lynchburg,

VA 1999

Assistant Project Manager, Engineering/Procurement

Assistant Project Manager in large international overseas conveyor system

contract. Issued all purchase orders to vendors for materials not supplied

by Crown Simplimatic. Expedited or De-expedited any purchase orders to

insure contract guidelines were met. Monitored manufacturer's production to

insure contract guidelines were met. Created project status reports using

Microsoft Project Manager.

Tri Tech Laboratories, Lynchburg, VA 1997 - 1998

Served in multiple capacities for this contract manufacturer of health and

beauty products.

Contract Administrator, Purchasing Coordinator / Buyer, Master Scheduler /

Materials Planner, Purchasing

Monitored contract performance, resolved contract issues, prepared cost,

and schedule reports. Analysis of requirements for proposal, request for

quote, purchase orders, and other requests for equipment and services

Coordinate development of resulting contract proposal and/or formalized

contractual document Analysis of terms and conditions, and coordination of

company positions on major issues, potential risks, and liability concerns.

Assist Product Line Management teams in finalizing and negotiating contract

with the customer. Administer contracts and monitor contract performance

from award through scheduled completion and closeout Planned, coordinated

and tracked all order production activities from order entry, accurate

order completion and shipment. Responsible for timely, accurate, and

profitable completion of orders. Managed kanban inventory program for key

customer. Responsible for negotiation and tracking of purchase orders.

* Proposed and implemented new manufacturing and shipping procedure

resulting in $110K savings.

* Established team approach for identifying and implementing

manufacturing process, cycle time, and inventory

management and supplier performance improvements.

* Created database for improved sales order visibility and communication

resulting in reduced in improved order

accuracy and reduced time to complete.

* Developed planning structures and strategies for optimum delivery

performance and inventory

turnover.

City of Lynchburg, Public Works - Waste Management Division, Lynchburg, VA

1994 - 1997

Selected for participation in comprehensive cross function team.

Payroll Clerk and Internal Auditor

1997

Responsible for processing payrolls and administration of all compensation

related adjustments. Evaluation of accounting system and internal controls

for compliance with policies and procedures, and made recommendations for

improvements. Created daily report of collections / transactions,

reconciled monthly report of all material placed in landfill and set up and

distributed monthly billings. Coordination of employee benefits.

* Launched new waste Management software system, following verification

period with old system. Ran old

and new systems in parallel and to insure accuracy. Worked with

software designers to

work out any new software bugs.

Procurement Clerk

1996 - 1997

Verified and processed all bills for facility. Researched and created

purchase requisitions. Coordination of all employees' uniform and jacket

rentals. Participated in the implementation of customer service guidelines

for City Refuse Department. Orchestrated all travel training arrangements

for facility employees. Tracked blanket purchase orders and purchase

authorizations for facility. Assisted in the implementation of the

American Express corporate purchasing card. Initiated major procurement

purchases for facility. Maintained and oversaw the facility's computers,

office equipment and pool cards.

* Complementary letter sent to Public Works Director by vendor.

Employee Development Coordinator

1994 - 1996

Assessment Center Planner for two assessment centers. Processed all new

hire background and reference checks, physicals and benefits paperwork.

Administered first day orientation of all new facility employees. Tracked,

reported and maintained all benefit time. Assisting in creating the Waste

Management Solid Waste Report. Coordinator for Citizens for a Clean

Lynchburg. Oversaw the City of Lynchburg's Adopt-a-Street. Development

and administered preventive maintenance procedure for facility equipment.

Maintained facility's radio system. Maintained facility's employee's

necessary

J. Crew, Lynchburg, VA 1992 - 2000

Customer Service Representative

Answered the customer service call center queue rotation calls. Updated

databases. Processed all necessary order maintenance to satisfy customer

needs. Negotiated with irate customers. Prepared order research

documents.

* Received eleven complimentary letters from external customers



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