GIREESH C K

E-Mail: acn26j@r.postjobfree.com

Mobile: 097********~ Phone (R): +91-487-*******

To pursue a highly challenging career, where I can apply my knowledge,

acquire new skills and contribute effectively to the organization that

values professionalism.

Executive Summary

< An insightful person with 8 years of experience in Customer Service,

Sales& Retail Operations

< Presently associated with THRISSUR BUILDERS PVT.LTD. As CUSTOMER

RELATIONSHIP&MARKETING MANAGER.

< Possess motivational management style with a record of building effective

and successful team.

< Expertise in working in multicultural environments with distinction of

team management and streamline sales and operations of a cluster.

< An Out-of-the-Box thinker with a flair for smart and systematic approach

to retail operations.

< A keen planner & true believer in teamwork with expertise in establishing

the organizational key focus of ensuring optimal utilization of

resources.

< Demonstrative competence in creativity, imagination and the ability to

visualise the final product coupled with sound technical knowledge.

< An effective communicator with excellent relationship building &

interpersonal skills; strong analytical, problem solving & organizational

abilities.

PROFESSIONAL EXPERIENCE:

MANAGER-CUSTOMER RELATIONSHIP AND MARKETING, 2012 June to Present

THRISSUR BUILDERS PVT.LTD, Thrissur.

Key Result areas.

. Responsible for all the Customer care activities

. Attend all the complaints and take immediate actions to rectify those

issues

. Coordinate with all the Customer Care Executives

. Follow up with banks for the pending dues and loans

. Conducting and coordinating of association meetings

. Take leads from existing customers for our new projects booking.

. Responsible for selling of new Projects and its branding through

advertisement.

Branch in charge, 2011 to 2012 June

DHL Express Pvt Ltd, Thrissur

Key Result Areas

. Responsible for day to day activities and operations of the store.

Also oversee the entire facilities.

. Performs various task including agency team building and sales.

. Responsible for maximizing revenue for the branch.

Franchisee Manager, 2010 to 2011

Bharthi Yashloyd Dental Health Care Pvt Ltd, Info Park, Koratty.

Key Result Areas

. Franchisee Management.

. New Franchisee appointment.

. Customer care and Team management

. Finding new location for franchisees, manpower to set up new

franchisee and distributor, back office operations.

Asso.Financial Service Manager, 2009to2010

ICICI Prudential Life Insurance Company Ltd, Thrissur

Key Result Areas

. Handled admin duties of the vertical

. providing services to empanelled doctors

. Also provide health care benefits to their patients

Service Manager, 2005 to 2009

Phenomenal Health Care Pvt Ltd

Key Result Areas

. Hospital Tie-ups for Customer Service

.Rendering medical benefits to customers

.Manage customer Problems with hospitals

.Dealing of mediclaim Documents, paper less communication with

H.O&Customer, preparation of various MIS

Academic Credentials

Sl.No. Exam Institution/Univers Year of Passing

ity

1. MBA(Internation Bharthiar pursuing

al Business) University

2. B.Com with Calicut University 2005

Income Tax ( Chinmmaya College

Kolazhy)

3. Plus Two Board of Higher 2002

Commerce Secondary

Education, Kerala (

N S S School

Mundathikode)

4. SSLC Board of Higher 2000

Secondary

Education, Kerala

(ST Thomas School

Thiroor)

IT Skills: M S Office (MS Windows, MS Word, Ms-Excel, Ms-PowerPoint,

Internet & E-mail), TYPE WRITING.

Personal Dossier

Date of Birth: 10/05/1985

Address: CHANGARAPURATH PUSHPAKATH HOUSE, P O POTTORE, THRISSUR-

680581

Linguistic Abilities: English, Malayalam

Nationality: Indian

Marital Status: Married

Thanking you,

Gireesh c k

Place: Thrissur

Date:

Contact this candidate