Soundarya Sudha Maideen

(On Valid H*-B)

Mobile: 408-***-****

Email: acn25z@r.postjobfree.com

Professional Summary:

• Onsite Team Lead at “Accenture LLP” with 8.7 yrs. of IT experience.

• Previous experiences as Onsite Technology Lead in Infosys.

• Experienced in Leading a Team of Software professionals across vendors for more than 6yrs.

• Knowledge of Agile Project Management.

• Have worked for Client Cisco for 8 yrs and have occurred extensive application knowledge in

Global Service Supply Chain Organization (GSSC) area.

• Extensive Technical experience in Oracle SQL, PL SQL.

• Management Have Good communication skills, Verbal skills and Analysis skills.

• Have participated in Business requirement meeting with Business ad Design Discussion.

• Have Co-ordinated between Businesses and offshore.

• Have involved the entire life cycle of a project. Have developed complex modules in PL/SQL.

• Have worked on preparation of Functional Design Document and Technical Design Document.

• Participated in Unit testing.

• Trained in Hadoop, Hive, Pig.

• Career counselor for junior employees in Accenture.

Technical Skill Set:

: Oracle PLSQL.

Tools and Utilities : Oracle Apps, Toad, Dollar Universe, Shell Client, PVCS,

WinCVS, Mercury IT Governance Suite – Kintana and

HP Quality Center, Remedy User, ITSM, MS Office Suite, MS Visio

Achievements:

2007 - Star of the quarter Award

2008 - On the Spot Award

2009 - Most Spirited Team Award

2010 - On the Spot Award

2013 - Recognition and Reward Points from Business Managers

Professional Experience:

1. Onsite Technical Lead, Accenture LLP, USA

Job Profile: Team lead.

July 2013 –Till date.

2. Onsite Technical Lead, Infosys Technologies, USA

Job Profile: Technical Lead.

May' 2011 –July 2013

Offshore Technical Lead, Infosys Technologies, Bangalore.

Job Profile: Technical Lead.

May 2010 – May 2011

Team Lead, Infosys Technologies, Bangalore.

Job Profile: Team Lead.

Apr' 2008 – May 2010

Software Engineer, Infosys Technologies, Bangalore.

Job Profile: Software Developer

Aug 2006 – Apr 2008

Projects: (@ Accenture LLP)

CALHEERS

Duration : May 2014 – Till date

Role Played : Team Lead

Client : State of California

CalHEERS is the California Healthcare Eligibility, Enrollment and Retention System. It is a web-based

system that streamlines the eligibility and enrollment process for all products and programs available

through Covered California.

Responsibilities:

• Actively developed modules using Oracle sql, plsql for California Health care Project’s SAWS

EHIT interface.

• Worked on issues related to APTC, CSR and Medi-Cal eligibility determination for cases

submitted through CALHEERS Portal and through SAWS County worker.

• Developed Complex packages, procedures, functions and cron jobs related to Eligibility

determination request, Eligibility determination response, Disposition.

• Spring batch development for batch jobs related to saws 7 inbound and outbound jobs which

send images and notices to SAWS.

• Assisted the project managers with the development of project schedules.

• Weekly deep dive error rates meetings with leader, calwin,C4 consortia.

• Implemented action items to decrease the error rates and increase the successful process rates

for all leaders, calwin, C4 consortia.

•

Projects: (@ Accenture LLP)

Partner Program Platform

Duration : July 2013 – May 2014

Role Played : Onsite PPP Support Lead

Client : Cisco Systems Inc, US

Client Stake : Irene Sellapandian

holder

Partner Program Platform is a Cisco application that supports Cisco partners rebate programs. Partner

Program application helps Cisco to come up with new programs for the partners. The enrollment process

and related activities will be supported in the Partner Program Enrollment. Partner Program Platform has

the rebate engine which helps Partners gets rebate based on the program they have enrolled.

Responsibilities:

• SME for Cisco Partner VIP Programs.

• Created complex procedure and functions for PRE in oracle PLSQL.

• Worked on complex queries for Business reports.

• Worked in performance tuning, analyzing query plans and Tkprofs.

• Worked on all priority issues related to PPA,PPE and PRE

• Resolved priority issues related to Rebate calculations, Postings and Accruals.

• Worked on Major issues like missing SKU,EDTW End customer null issue, In correct CSAT in

PPA, Incorrect Shipment flag, minimum bookings rule setup missing related issues.

• Worked closely with stake holders and finance team during quarter end posting.

• Worked with business in scheduling the payment runs for VIP 21 and VIP 21 express programs.

• Participated in weekly meetings with Business and stake holders and provided updates on VIP

programs.

• Occurred completed business flow knowledge in short period of time and guided the onshore and

offshore team in issue resolution.

Projects: (@ Infosys Technologies)

Return To A Stock Phase B and GRO CICE Enhancement

Duration : July2012 – July2013

Role Played : Technical Analyst/Developer.

Client : Cisco Systems Inc, US

Cisco PM : Dan Hutton

Return to “A” Stock (R2A) is an existing process to identify returned parts eligible for “Return to A stock”

process. All such identified parts would be shipped from C3 depots to manufacturing depots from where

they can be reshipped to customers as new units. With Return to A Stock, the returned part is re-shipped

as a new product through QTC. It is not being shipped as an RMA replacement through C3/SVO. As Part

of R2A Phase B project TAN and LPN are two optional fields which can be sent through 3B13

transaction.B2B Export Doc (3b18) generation is an existing process which collects and transmits data to

CICE to facilitate generation of trade compliance documentation that is required to clear customs at

export and import. Business requirement is to enhance this export document generation by including DEX

Warranty status and DEX Repair Value. Additionally the requirement is to group the line based on product

id, country of origin, DEX warranty status, and repair valuation on the 3B18 B2B message for both SORO

orders as well as repair allocation orders.

Responsibilities:

• Analyzed and mapped Business Requirements to the Technical Use Cases for R2A TAN and LPN

changes.

• Wrote function specification document for R2A phase B project.

• Performed in-depth GAP Analysis on the requirements, identified the gaps.

• Created artifacts such as Use Cases, Prototypes, Business Flows, and Work Flow diagrams for

effective plans.

• Modified xxcts_b2b_wrap_shipnotice, xxcts_inv_ship_pub.ship_confirm and

xxcts_om_r2a_sons_iface,xxcts_mk_r2as_serial_iface API’s.

• Created DFF field to hold TAN and LPN.

• Unit tested entire R2A Order creation to shipment flow.(3A4,3B11,3B13 ).

• Managed changes to requirements using a well-documented Change Control process.

• Explaining and assisting Quality Assurance Team in writing Test cases and Test scenarios based

on business meetings.

• Documented software defects using bug tracking system, Identifying defects, Recording the

observations of the users and reporting them.

Projects: (@ Infosys Technologies)

Support Case Management.

Duration : May ’2010 – July 2012

Role Played : Technical Lead.

Client : Cisco Systems Inc, US

Cisco IT PM : Kalyan Davuluri

The current online Case opening tool (TSRT) has technical and operational issues that have led to a

decline in its use by Customers with a matching increase in reliance on CIN. Furthermore, TSRT does

not allow for a differentiated Customer experience based on Outcome, nor for a personalized experience

based on the Corporate and personal preferences of those using it.

The new Support Case Management or Smart Assisted Service Initiation tool (SASI) overcomes the

deficiencies of TSRT that have led to a decline of Customer Satisfaction with it, while providing increased

precision of Case routing, and support for evolving Service Delivery concepts designed to enable new

business adjacencies and GTC transformation.

Responsibilities:

• Have lead a team of 5 software engineers from offshore and onshore for the period of 2yrs for

SCM(previously called as SASI)development from Scratch.

• Actively worked with Business User’s, Subject Matter Experts (SMEs), Capturing functional

requirements for Cisco's Support Case Management Application.

• Involved in developing prototype for DES based Rest Web Services for SCM project.

• Reviewed and gathered requirements from Functional Specification Documents and wrote

technical design document Search Sr and Draft Search SR, Attachment and Wrapper classes for

all the web services.

• Participated in design discussion of the modules.

• Developed modules for XXCTS_SRM_SASI_SearchSr, XXCTS_SRM_SASI_Draft Search Sr,

XXCTS_SRM_SASI_ATTACHMENT_PUB and XXCTS_SRM_SASI_wrapper_pub that sends key

value pair to DES layer.

• Worked in performance tuning, analyzing query plans and Tkprofs.

• Worked in OAG Handler and descriptor setup for web services in various environments.

• Worked in performance tuning of Search Sr modules.

• Participated in Release Planning and Management and release activities during go live and FPR.

Projects: (@ Infosys Technologies)

SRDT-Service Request Data Transformation.

Duration : January 2010 to May 2010.

Role Played : Technical Lead.

Client : Cisco Systems Inc, US

Cisco IT PM : Kalyan Davuluri

SRDT is to modify the existing CSE work bench with changes like the Technology, Sub- Technology and

Problem Code can be modified only on the CSE Workbench Main Screen, and the Hardware/Software

Assignment can be done on either the Main Screen or the Closure Screen. Additional field changes

include the removal of Protocol/Protocol Details and addition of Underlying Cause and Customer Activity.

Additional navigation changes include the direct jump capability from Case Kwery to the CSE Workbench

Case Closure Screen.

Responsibilities:

• Participated in Business requirement meeting.

• Analysis of Functional Specification and Technical document creation.

• Development of complex Case query and CSE work bench modules using Oracle PL/Sql.

• Created Procedures, Functions for the modules.

• Participated in daily meeting with Business Users and Manager on status reporting.

• Participated in entire SDLC of the project.

• Worked closely with testing team and load testing team and cross vendor team.

• Participated in Release Planning and Management and release activities during go live and FPR.

Projects: (@ Infosys Technologies)

Data Center Networking – Project California.

Duration : April 2009 to Jan 2010.

Role Played : Technical Lead.

Client : Cisco Systems Inc, US

Cisco IT PM : Manjit Tiwari

The project California Service Supply Chain planning in large part will be derived from the next business

day base warranty level of service offered to customers.

Presently there is no support for warranty/Install Base proactive spare planning for the SSC depots. Only

Service Agreement data is fed into the SSC product planning applications. California is the first product

family to offer a NBD advanced replacement warranty term requiring such proactive sparing. The current

proposal put forth by the October 29th California warranty data workshop was to prioritize the

development of a warranty contract data flow into SSC and other Technical Services systems and tools to

permit them to entitle, plan, and otherwise act on delivering support to the California NBD warranty terms.

Responsibilities:

• Participated in Business requirement meeting.

• Analysis of Functional Specification and Technical document creation.

• Changes in Contract Interfaces and Demand Interfaces.

• Participated in end to end testing of the Business flow.

• Participated in daily meeting with Business Users and Manager on status reporting.

• Participated in entire SDLC of the project.

• Worked closely with testing team and cross vendor Team.

• Daily meeting with team to get the status update.

• Participated in Release Planning and Management and release activities during go live and FPR.

Projects: (@ Infosys Technologies)

Single Planning Tool.

Duration : Nov 2008 to April 2009.

Role Played : Team Lead.

Client : Cisco Systems Inc, US

Cisco IT PM : Mallik Dodla

Cisco Business: Lisa DiMatteo

Cisco Service Parts Planning currently uses two BOLT-ON COTS (Commercial Off The Shelf)

applications (third party) to implement the planning strategy. These are Service Parts Optimizer (SPO)

application from MCA Solutions and Xelus Parts application from Click Commerce, Inc. SPO is used for

generating the Target Stocking Levels (TSLs) for all spare parts at all potential stocking locations

throughout a global service supply chain network. These are fed into Xelus Parts for performing several

functions such as time-phased demand, returns forecasting, new by and repair planning, depot

replenishment, and inventory rebalancing with transships and excess recalls. Single Planning tool

involves integrating the Optimization application (SPO) with the Xelus Plan application and will be called

as XelusParts MIO (multi-item optimization).

Responsibilities:

• Participated in Business requirement meeting.

• Analysis of Functional Specification and Technical document creation.

• Worked in enhancement of Xelus location Interface which included modification A510 records

and addition new record type A511 as part of MIO .

• Developed MIO Process shell scripts for weekly and daily job which calls contract and customer

interfaces on daily basis and Demand on weekly basis.

• Created DFF and scheduled Jobs using Oracle forms.

• Participated in daily meeting with Business Users and Manager on status reporting.

• Participated in entire SDLC of the project.

• Worked closely with testing team and load testing team and cross vendor team.

• Daily meeting with team to get the status update and passing requirements to offshore.

• Participated in Release Planning and Management and release activities during go live and FPR.

Projects: (@ Infosys Technologies)

CACO Planning business area

Duration : Aug 2006 to Nov 2008.

Role Played : Software Developer.

Cisco IT PM : Mallik Dodla.

Cisco Business: Lisa DiMatteo,Jim Archambault

The Cisco Customer Advocacy Central Operations project provides maintenance for various web

applications of Cisco IT within the Customer Advocacy space. The applications fall under various

business units of Cisco viz TAC, CAP, CCIE, GSSC. The project includes providing technical solutions,

support activities to the applications. The main tasks involved are handling technical issues in J2EE,

Oracle, PL/SQL and incidents of various priorities, implementing bug fixes and enhancement tacticals to

the supported GSSC suite of applications.

Responsibilities:

• Handling Priority 1/2 issues in Xelus and SPO.

- Xelus RunfeedIn and BuildFeedIn failure Issues.

- Net change and No Net change Issue.

- Customer does not exist and Part does not exist failures.

- SPO demand and Contract Job failures.

- No TSL generated issues.

- Gained thorough understanding of C3 Interfaces and coordinated with cross vendor team for

C3 Interfaces Related Issues.

- Xelus,SPO Weekly daily job related Issues.

- Occurred Thorough Knowledge of core C3 tables and data flow.

• Worked as QA lead for Xelus upgrade and tested end to end flow of the Xelus application.

• Coordinated with Click Commerce and MCA solutions in identifying the solutions for various

issues in Xelus and SPO.

• Analysis of the Business and technical requirements.

• Problem Management activities that include Root Cause Analysis and Long term Fix.

• Interaction and Coordination with business cross functional and 3rd party customer support

teams.

• Emergency Bug Fix and Release Exception using Plsql and Unix shell scripts.

• Participated in Release Planning and Management and release activities during go live and FPR.

Skill Set:

Skill Proficiency Yrs of Exp Last Year Used

Oracle – 11g P4 - Excellent 8.6 Years 2014

Oracle Application-

P2 - Proficient 2 Years 2013

Forms

Java (language) P1 - Novice 2 Years 2014

Eclipse-Integrated

Development P1 - Novice < 2 Year 2014

Environment

Hadoop-Cloudera P0 - Trained < 1 Year 2014

Hadoop-Hortonworks P0 - Trained < 1 Year 2014

Hcatalog P0 - Trained < 1 Year 2014

Hive P0 - Trained < 1 Year 2014

Pig P0 - Trained < 1 Year 2014

VMWare Service

P0 - Trained < 1 Year 2014

Manager

Professional Training:

Course Company/Vendor Date Taken

RDMS Infosys Jun-06

Programming Fundamentals Infosys Jul-06

J2EE Comprehensive exam Infosys Jul-06

Oracle for J2EE Infosys Jul-06

Java and Advanced Java

Infosys Jun-06

Programming

HTML JavaScript XML Infosys Jul-06

System development

Infosys Jul-06

methodology

Analysis of Algorithms Infosys Jun-06

Active listening Skills Infosys Sep-06

Time Management Skills Infosys Feb-07

Written Communication Skills Infosys Feb-07

JSF Beginners course Infosys Sep-08

Flex Programming Infosys Aug-09

Ajax for developers Infosys Sep-09

Team Building Infosys Jul-08

Education:

Bachelor of Engineering in Computer Science from Anna University 2002-2006.

Personal Profile:

Current Address : 2812 Grasslands Dr, Apt 511

Sacramento, California – 95833. USA

Telephone : 408-***-****, 408-***-****

Contact this candidate