OBJECTIVE: My goal is to provide a positive atmosphere a with quality service for customer retention and satisfaction. Going above and beyond in order to meet company goals best describes my work ethic. I was responsible for training all the newly hired advisors in the last four years. It is my intention to obtain a management position

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EXPERIENCE:

Feb 2010 to Present, Service Advisor, Clearwater Toyota, Clearwater Fl (Please do not call at this time)

Duties/Responsibilities

*Determine repairs, estimate cost and time for services. Advise of present and future needs. Provide positive climate to retain customers and increase the CSI. Responsible for training all new hires.

July 2008-2009, Service Advisor, Ferman Nissan, New Port Richey Fl

Duties/Responsibilities *(same as above)

November 2006-2008, Service Advisor, Courtesy Hyundai, Tampa Florida

Duties/Responsibilities *(same as above)

Certification & Training

2014 - Master Certified with Toyota, Ford, Hyundai

ADP, Reynold's & Reynolds Operational Systems

Education

1999 - Erie Community College, Engineering

1992 -Bryant and Stratton, Computer Systems

1987 - 1991 - US Navy, Nuclear "A" School

Michael Neff

854 Callista Cay Loop

Tarpon Springs Florida 34689

727-***-**** acn23b@r.postjobfree.com

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